Frank Bird Menswear Reviews

Name: Frank Bird Menswear
Address: 40-44 Eldon Street, Barnsley, Barnsley
Rating: 4.93

4.9 Rating 655 Reviews

99 %

of reviewers recommend Frank Bird Menswear

Company Reviews

Metrics

4.9

Based on 655 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Frank Bird Menswear 5 star review on 12th February 2023

Hobib Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. Order on line and prompt delivery. Love the paul Smith jumper recently purchased.”

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Posted 3 years ago

“Shopped at Frank Birds for many years always excellent service. First online purchase. Speedy delivery and nicely presented/packaged. Designer wear for my son who is never disappointed with the quality or brands they offer.”

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Posted 3 years ago

“All the staff brilliant and couldn’t be more helpful”

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Posted 3 years ago

“Great product, excellent price and fast delivery. Would definitely buy from Frank Bird again.”

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Posted 3 years ago

“WOW this is the place to shop for your designer labels. Excellent door to door service and great staff. Will definitely recommend. Great work guys. 5*”

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Posted 3 years ago

Hi Taz Thanks for the review and for shopping with us!

Posted 3 years ago

“Excellent customer Service throughout will definitely use Frank Bird in the future.The clothes I bought were as described and arrived very promptly. Highly recommended in every way”

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Posted 3 years ago

Hi Terry Thanks for taking the time to write a review. We pride ourselves on customer service and its nice to hear its appreciated. Kind regards Frank Bird

Posted 3 years ago

“Great clothes, super prices, fantastic service.”

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Posted 3 years ago

“got a great cp company sweater, with a great service yet again from frankie bird”

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Posted 3 years ago

“Great shop great staff defo 5 star”

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Posted 3 years ago

“Excellent as always, got what I ordered and it arrived promptly.”

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Posted 3 years ago

“Amazing quality fast delivery”

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Posted 3 years ago

“Quick and fast delivery.”

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Posted 3 years ago

“Superstar service and lots of great brands to choose from.”

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Posted 3 years ago

Hi Martin Thanks for taking the time to write a review. We pride ourselves on customer service and its nice to hear its appreciated. Kind regards Frank Bird

Posted 3 years ago

“Whilst trying on several pairs of jeans the partition curtain was thrust open when I was partly dressed, no explanation, just a look as if to say what are you up to which I thought was very odd at the time. A week later I returned to the shop to exchange the jeans and the same guy walked over whilst I was browsing and took away the bag with my jeans that I had paid for and said he would save them at the counter, again very odd and unacceptable treatment. I completed my exchange after all the pockets had been checked on the replacement jeans. I felt humiliated and demoralised with this treatment and will not shop there again. Is this what you call customer service. I have shopped at Frank Birds for a lot of years but would never go in the bottom shop because of the very same person!!!!!!!!!!!!!”

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Posted 3 years ago

Hi, Thanks for your review, I'm sorry that your recent visit wasn't up to our usual standards. I was hoping you would respond to our private invitation to discuss your experience further- its always useful to learn what we could do better/differently and we take all of our reviews (positive & negative) very seriously. We are in the process of reviewing our fitting room policies in response to your review, to hopefully avoid a repeat. To clarify your other points, our team is trained to treat return transactions the same way as a sale and it is normal practice for us to offer to keep a customers returned item behind the till whilst they look for alternatives - I do apologise if this caused offence. Secondly, our security tags are situated in jean pockets which explains why the member of staff checked them on your replacement jeans. Once again, thank you for the review and for shopping with us Frank Bird

Posted 3 years ago

“Excellent variety of quality clothing. I have made several purchases and happy with all. Would recommend”

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Posted 3 years ago

“As always a top purchase at a top price and super fast delivery 5☆”

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Posted 3 years ago

“Always super service and value Order Monday morning arrived Monday midday”

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Posted 3 years ago

Hi Peter Thanks for taking the time to write a review. We pride ourselves on customer service and its nice to hear its appreciated. Kind regards Frank Bird

Posted 3 years ago

“Always a good selection and staff always very helpful.”

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Posted 3 years ago

Hi Brian Thanks for shopping with us and for taking the time to write a review its greatly appreciated. Kind regards Frank Bird

Posted 3 years ago

“Excellent as ever”

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Posted 3 years ago

“Great service from everybody at frank bird as usual”

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Posted 3 years ago

Thanks Gary, we aim to please! Best regards Frank Bird

Posted 3 years ago

Frank Bird Menswear is rated 4.9 based on 655 reviews