Name: Forest Whole Foods
Address: Unit 9 Priory Industrial Estate, Airspeed Road, Unit 9 Priory Industrial Estate, Airspeed Road, Dorset
Rating: 4.86

“Products were fine, DPD delivery was a disaster. Box not delivered, just left in a nearby lane, no photo to identify where until next morning. Box had been out all night in the rain. Content fortunately survived. So long as we eventually located it DPD are not interested in any problems they caused us Would not want to risk that again.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 3 weeks ago

Hi there, Thank you for your review and we are sorry for the issues with the delivery of your order this time. Please accept our apologies that this meant that the parcel was left outside overnight, this is not as we would hope. We have passed feedback regarding this delivery onto DPD to pass onto the depot and driver concerned. Moving forward are pleased that can send your future orders with Royal Mail. Please do let our customer services team know if we can be any further help. Kind regards,

Posted 2 weeks ago

“Good value, but some products questionable in quality from my personal experience. But quality food is not so readily available as it once was.”

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(Christchurch, BH23 4HD) - Posted 1 month ago

Hi there, Thank you for your review and we are sorry to hear that you feel that some of our products are questionable in quality. We work hard to source really great quality products alongside keeping our prices as low as we can for our customers all year round. Kind regards,

Posted 1 month ago

“Probably the better whole food supplier I've found. My issues though are items are packed in plastic, and somewhat worse recycled plastic known to leech a cocktail (400+) of toxic chemicals into the food. I repack on arrival but some short dated products”

Helpful Report

(Christchurch, BH23 4HD) - Posted 2 months ago

Thank you for your review and thank you for allowing us the opportunity to highlight the steps we take to reduce our environmental footprint. We are an independent family run company who care about our planet and everyone on it. We make it our mission to make organic food accessible. Organic food nurtures the people who eat it and organic practices enrich the soils and wildlife which thrive on organic farms. We are acutely aware of our responsibility to the environment and are committed to reducing our overall environmental impact. From our operations to our product development we are continually monitoring, managing and striving to improve our environmental performance. Here are some of the ways that we reduce our foot print on the planet: Food Waste We minimise food waste by efficiently managing stock control and buying only what we need. We use DPD Local to deliver most of our parcels. Not only are they really great at delivering parcels they also run a carbon neutral delivery service. Recycling We recycle everything that we can. This includes paper, cardboard and plastics. These are either collected weekly by our recycling partners or re-used by us. Approximately 95% of all materials we receive or use in our business are recycled. This means we always have more recycling bins than general ones dotted about our site! Cleaning Chemicals We use food safe and environmentally friendly green cleaning chemicals, they are made mostly from vegetables! Food Ingredients All our produce is sourced from reputable suppliers and is Soil Association certified organic. Local suppliers are used wherever possible, reducing food miles, meaning less carbon emissions. When buying we follow the below mantra: Use organic suppliers with the highest food quality accreditation. Buy only Non GMO ingredients. Minimise the use of ingredients, making the products as natural as possible. Use suppliers who have the same values as us. Packaging We care deeply about our footprint as a company. We want to be as environmentally conscious as possible and we know our customers care as much as we do about the issue of plastic. In our journey to find the best packaging we found that although compostable products exist, many do not decompose adequately, are produced using GMO materials, damage easily and are not sustainable. We currently use LDPE polyethylene bags which can be recycled widely in the UK through curbside collections or at local supermarkets. We use peel-able paper labels so these can easily be removed from the bags before recycling. After much thought, we believe choosing the most widely recycled material is the best step any company can take at the moment. Not only is this form of plastic highly recyclable it is food safe and does not typically leach harmful chemicals into food. Approximately 95% of the packaging we use is recyclable. How to recycle our bags: Our bags are all widely recyclable with the supermarket carrier bag schemes , simply enter your postcode to the recycle point finder. We are members of OPRL. You will find their simple informative logos on the back of our packaging to help you recycle. See our little guide below. We use strong cardboard boxes to delivery your food safely. These are fully recyclable and are FSC rated We use only sustainably sourced recyclable paper tape. On top of this we have donated to the UN World Food Programme since 2017. When you shop with us you are a zero hunger hero. This is because we donate a share of our profits to the World Food Programme. This exceptional charity assist 80 million people in around 80 countries each year. The WFP is the leading humanitarian organisation fighting hunger worldwide, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. Kind regards FWF

Posted 2 months ago

“The quality of the organic whole almonds was below par and the tasted stale.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 2 months ago

Hi there, thank you for your review, and we are sorry that the organic unblanched almonds were not as you hoped this time. We have checked and cannot see a message from you. We can see that you have received a very fresh batch of organic unblanched almonds from the current almond crop. These have a long expiry date and a country of origin of Spain. Please do contact our customer services team if we can be any further help with your order. Kind regards,

Posted 2 months ago

“It’s was quick delivery.”

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(Christchurch, BH23 4HD) - Posted 3 months ago

“Nice website, they should offer a loyalty program!”

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(Christchurch, BH23 4HD) - Posted 4 months ago

“I am a regular buyer and their products are usually of good quality, and their prices reasonable.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 5 months ago

Hi there, Thank you for your review and we are pleased that you are one of our regular customers, thank you! We are pleased that you enjoy shopping with us, and wonder if the three stars for this review are correct based on your feedback. Please do contact our cusotmer services team if we can be any help with your order. Kind regards,

Posted 5 months ago

“It would have been 5*. Unfortunately, I am disappointed to receive items after sell by date. Which Iam not pleased about.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 6 months ago

Hi there, Thank you for your review and we are sorry as we think there has been some confusion. We have full traceability of every product that we send out to customers, and so we have checked the batches of products which you have received in your order and can see that all of the products received have an expiry date of at least 8 months. We operate a strict FIFO (First In First Out) stock rotation system, meaning that batches which we have had for longer are used before we move onto new batches. We have checked and cannot spot a message from you and so please do contact our customer services team so we can help you further. Kind regards,

Posted 6 months ago

“I normally would give five stars but this time Forest Whole Foods let me down a bit. I ordered various items (dried fruits, seeds and mixed organic nuts). The order came to a little over £37 so it qualified for free delivery. When it arrived there were no nuts. The next day, before I had gotten around to calling them, I received an email from Forest Whole Foods explaining that they had run out of stock. No problem. It’s a shame that their website didn’t show such (the order was all about the nuts really) but never mind. Where it does become slightly irksome is that when the stock of nuts arrives I will want to make a new order. But unless I order £40-ish of them I will not qualify for free delivery. Which was kind of the point of the size of my order first time around.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 7 months ago

Hi there, thank you for your review and apologies that this time we were not able to fulfil the organic mixed nuts in your order. We monitor our stock levels carefully, but are sorry that on this occasion demand for the organic mixed nuts exceeded our expectations. Although we organised a refund for you for the organic mixed nuts, we realise that this causes inconvenience when placing a future order for them and are sorry about this. We are pleased that you would normally give us five stars, this is great to hear. Please do contact our customer services team if we can be any further help with your order. Kind regards,

Posted 7 months ago

“Item still missing from order for over 2 weeks. No update on when this will be delivered.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 7 months ago

Hi there Laura, Thank you for your review and we are sorry that an error was made when processing your order. Apologies that we were not aware of this error until you contacted us. Once we received your messaged we investigated and resolved this for you immediately. Please do contact our customer services team if we can be any further assistance. Kind regards,

Posted 7 months ago

“Really pleased with the oats, however one of the 5kgs had split open in the packaging and we had to throw away approximately 2 ounces as they were loose in the box”

Helpful Report

(Christchurch, BH23 4HD) - Posted 8 months ago

Hi there, Thank you for your review and we are sorry to hear that one of the packs of oats was opened. We always suggest contacting our cusotmer services team if there is an issue with an order, so we can look into things further for our customers, and so please do contact us, so we can make this right for you. Kind regards,

Posted 8 months ago

“Chinese origin nowhere as good as Polish buckwheat supplied last order”

Helpful Report

(Christchurch, BH23 4HD) - Posted 8 months ago

Hi there, Thank you for your review and we are sorry to hear that the batch of organic puffed buckwheat you have received is not as you had hoped and that you preferred the batch you received previously. The country of origin of our organic puffed buckwheat can differ between batches and this can include both China and Poland. Please do contact our customer services team if we can be any further assistance with your order. Kind regards,

Posted 8 months ago

“Almond powder is very good”

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(Christchurch, BH23 4HD) - Posted 8 months ago

“When we received the parcels, both boxes were torn and had holes. Additionally, flax seeds were spilling out of them. You wrapped the package inside with stretch film, but the top of the bag was completely torn, and the contents had spilt out. In our previous orders, these products came in 5kg plastic bags. We had also encountered burst bags in those orders, but this time, a lot of product was wasted from this large paper bag.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 9 months ago

HI Gokhan, We are really sorry to hear that your received damage to your order during transit. This can happen very occasionally but we are always here to help. Please contact our customer service so that we can assist you further. Kind regards

Posted 9 months ago

“Medjool dates not same quality as before. Many of them are dried and not juicy.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 9 months ago

Hi there, Thank you for your review and we are sorry to hear that the organic Medjool dates are not as you expected this time. We take the quality of our products seriously at Forest Whole Foods and conduct organoleptic testing on every batch of products we receive and nothing unusual has been found with either this product or the specific batch you have received. We will be moving to the new crop year for organic Medjool dates very soon and we hope that the next batch of organic Medjool dates are more to your liking. Please do contact our customer services team if we can be any assistance with your order. Kind regards,

Posted 9 months ago

“Ordering and delivery good. Customer service excellent. Flaxseeds up to usual good Standard. I have never ordered Sunflower seeds Chia seeds or Organic Roasted Pumpkins seeds before. So far so good but too early to make a full judgement hence the reason for only 3 stars. David 25th August 2024”

Helpful Report

Posted 11 months ago

Hi there David, Thank you for taking the time to leave a review and we are pleased to hear that so far you have been pleased with your orders from Forest Whole Foods. We hope that as you begin to try the other items in this order you will be as pleased with them as the organic flaxseeds. Please do contact our customer services team if we can be any further help with your order. Kind regards,

Posted 11 months ago

“i have found the prunes a little hard and although i soaked them in boiling water they remained a little tough.ANY SUGGESTIONS?”

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Posted 1 year ago

“The product was fine. However the courier you use is Evri. They are consistently awful. And have never once brought the parcel to the door. Often just dumping it over the front gate, onto the ground. Other couriers are better than this.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review and we are sorry to hear that you have had issues with Evri. We use high quality delivery partners and don't use Evri as a courier and so wonder if you have been mistaken and that this review is meant for a different company. Please do contact our customer service team if we can be of any assistance regarding your order with us. Kind regards,

Posted 1 year ago

“My order for fresh dates was delivered promptly; I have only given 3 stars for the following reaons. Firstly, I have received 2 identical requests for a review within a minute of each other! 1 of the requests requires that I sign in via my Google account; Google will not allow me to do this as it will not accept my password! The 2nd reason for only giving 3 stars is that the dates are packed in a shrink-wrap sort of packaging. I have ordered 2 lots of fresh dates from 2 different suppliers, both of which have used similar packaging, and the dates have arrived "sweating". They are perfectly edible to my mind, but get very sticky by the time that I have got to the end of the pack, and I have to peel the plastic away from the dates. Your supply is not too bad at the moment, but I feel that it is the packaging which is causing this wetness and generally sticking together of the dates. I have ordered several packs of dates in the past from a supplier that seems to have disappeared from the internet; every time their dates were dry, seperate, and stayed that way for 2 months. Whilst this is not a complaint, I am still trying to source dates that are not packed in tight plastic, as I feel sure that this contributes to the state that they arrive in.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review and we are pleased to hear that your order has arrived promptly. We are sorry that you received two requests to complete reviews for us, these were different as we believe one review was to ask about our performance as a company and the other request was for product specific reviews. We are sorry that our organic Medjool dates are not as you had hoped. We do package our organic medjool dates in see through packaging and whilst excess air is removed from the pack when sealed, they are not shrink/vacuumed packed. You mention that you have ordered dates from a different supplier previously and that these dates were not so wet/sticky and we wonder if you have previously bought a different variety of dates. Our organic Medjool dates are the most luxurious dates which we stock and are very soft, succulent and should be a little sticky. We do sell other varieties of dates and these include organic deglet nour and organic aseel dates. Our organic aseel dates are much drier and will not stick together in quite the same way and so we wonder if this might be worth considering another time. Please do contact our customer services team if we can be any further assistance. Kind regards,

Posted 1 year ago

“Are your supplements Third party tested?”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review. Every batch of every product that we receive is risk assessed. This risk assessment details the appropriate frequency of testing for each specific product. Testing for pesticides and microbiological testing is generally conducted, but in addition further tests may be completed for anything else that is appropriate for that particular product. This testing is available from us. We hope that this is helpful and please do contact our customer service team if we can be any further assistance. Kind regards,

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Forest Whole Foods Reviews