Forest Whole Foods Reviews

Name: Forest Whole Foods
Address: Unit 9 Priory Industrial Estate, Airspeed Road, Unit 9 Priory Industrial Estate, Airspeed Road, Dorset
Rating: 4.86

4.9 Rating 7,806 Reviews

97 %

of reviewers recommend Forest Whole Foods

4.9

Based on 7,806 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Forest Whole Foods 5 star review on 5th December 2022

Wendy K

Forest Whole Foods 5 star review on 16th November 2022

Kemi O

Forest Whole Foods 5 star review on 30th October 2022

Djamila S

Forest Whole Foods 5 star review on 22nd July 2022

Hannah B

Forest Whole Foods 5 star review on 6th July 2022

Khateja S

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Little bit disappointed there were no cashew nuts”

Helpful Report

(Christchurch, BH23 4HD) - Posted 1 week ago

“Good produce, not very good service.”

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(Christchurch, BH23 4HD) - Posted 3 weeks ago

“Order arrived quickly. Products had quality concerns.”

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(Christchurch, BH23 4HD) - Posted 4 weeks ago

Thank you for your feedback. We’re glad your order arrived quickly, and we take all comments regarding product quality very seriously. While we haven’t received any prior communication from you about specific concerns, we’d encourage you to contact us directly so we can investigate and address any issues promptly. We pride ourselves on offering high-quality products, and your input helps us maintain these standards for all our customers.

Posted 3 weeks ago

“Always excellent quality. Sent out very quickly and very well packed. Great variety of products.”

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(Christchurch, BH23 4HD) - Posted 2 months ago

“Sorry it’s the second time that parcel is left on doorstep even though I have a parcel box by front door or instructions to leave it with my neighbours on either side if I am not in Otherwise content of parcel is great even this time the chia seeds had burst and all over the box!! Just came from work and didn’t have the energy to take photos”

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(Christchurch, BH23 4HD) - Posted 2 months ago

Hi there, Thank you for your review and we are sorry to hear that there have been issues with the delivery of your order this time. We are also sorry to hear that a pack of chia has been damaged in transit and for the inconvenience to clear up the mess. Please do contact our customer services team, so that we can take this further with the courier and get this sorted for you. Kind regards,

Posted 2 months ago

“Product fine, packaging not like the description or what was sent to my partner.”

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(Christchurch, BH23 4HD) - Posted 3 months ago

“All aspects of the service very good except for the parcel delivery. Parcel left on doorstep, outer cardboard box damaged and one of the packets of seeds slightly split and a few leaked out. As it was minimal I did not complain. This is now the third time boxes and contents have been damaged. It is clear somewhere in the delivery chain very little care is taken in handling parcels.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 3 months ago

Hi there Jim, Thank you for your review and we are sorry to hear that there has been an issue with the delivery of your order this time, and that a pack arrived opened. We are sorry about this and would like to take this further with our courier and make this right for you. Please contact our customer services team so that we can investigate this for you. Kind regards,

Posted 3 months ago

“Normally great service, and products . Little less impressed this time .”

Helpful Report

(Christchurch, BH23 4HD) - Posted 3 months ago

Hi there Madeleine, Thank you for your review and we are sorry that there was an issue with your order this time. This is not as we would hope and we are looking into this as we aim to prevent similar occurring another time. We hope that normal service will resume with your next order. Please do contact us if we can be any further help with your order. Kind regards,

Posted 3 months ago

“Nice product. They seem to think ordering on Wednesday and receiving the following Wednesday is acceptable and within their terms and conditions. I will spend my money elsewhere”

Helpful Report

(Christchurch, BH23 4HD) - Posted 4 months ago

Hi there Howard, Thank you for your review and we are sorry that your order reached you on the fifth working day after your order was placed. The shipping that you selected for your order was for delivery within 3-5 working days. Despite our best efforts to get orders sent as quickly as we are able, on occasion some parcels will arrive on the fifth working day. We are sorry that this time your parcel reached you on the fifth working day after your order was placed. Another time, we do offer a 1-2 working day shipping optionfor orders that are required sooner. Kind regards,

Posted 4 months ago

“I find it difficult to buy food not knowing where it is from. Often there are three possible countries of origin. I prefer to have straight forward information. For example beans, impossible to get them NOT from China. I don't mind paying extra for European origin.”

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(Christchurch, BH23 4HD) - Posted 4 months ago

Hi, Thank you for your feedback — we completely understand how important it is to know where your food comes from. We always display all available information about the product origins on our website, but sometimes the country of origin can vary from batch to batch. If you’d like to know the exact origin of a product currently in stock, please don’t hesitate to contact us — we’ll be happy to confirm the details for you. We truly appreciate your attention to transparency and quality!

Posted 4 months ago

“Generally a very good supplier - well packaged items.”

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(Christchurch, BH23 4HD) - Posted 4 months ago

“The delivery was good. I bought orzo and tagliatelle. One was really good, the other not unfortunately. I will use them again but not for tagliatelle”

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(Christchurch, BH23 4HD) - Posted 4 months ago

“I don't appreciate being punished by being forced to pay their large postage amount.”

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(Christchurch, BH23 4HD) - Posted 5 months ago

Hi there David, Thank you for your review and we are sorry that you are not happy with our postage rates. We offer free shipping on all orders over £39.00, and we wonder if another time this may be helpful. Kind regards,

Posted 5 months ago

“Both the website and the delivery were very good.”

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(Christchurch, BH23 4HD) - Posted 6 months ago

“Products were fine, DPD delivery was a disaster. Box not delivered, just left in a nearby lane, no photo to identify where until next morning. Box had been out all night in the rain. Content fortunately survived. So long as we eventually located it DPD are not interested in any problems they caused us Would not want to risk that again.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 7 months ago

Hi there, Thank you for your review and we are sorry for the issues with the delivery of your order this time. Please accept our apologies that this meant that the parcel was left outside overnight, this is not as we would hope. We have passed feedback regarding this delivery onto DPD to pass onto the depot and driver concerned. Moving forward are pleased that can send your future orders with Royal Mail. Please do let our customer services team know if we can be any further help. Kind regards,

Posted 7 months ago

“Good value, but some products questionable in quality from my personal experience. But quality food is not so readily available as it once was.”

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(Christchurch, BH23 4HD) - Posted 8 months ago

Hi there, Thank you for your review and we are sorry to hear that you feel that some of our products are questionable in quality. We work hard to source really great quality products alongside keeping our prices as low as we can for our customers all year round. Kind regards,

Posted 8 months ago

“Probably the better whole food supplier I've found. My issues though are items are packed in plastic, and somewhat worse recycled plastic known to leech a cocktail (400+) of toxic chemicals into the food. I repack on arrival but some short dated products”

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(Christchurch, BH23 4HD) - Posted 9 months ago

Thank you for your review and thank you for allowing us the opportunity to highlight the steps we take to reduce our environmental footprint. We are an independent family run company who care about our planet and everyone on it. We make it our mission to make organic food accessible. Organic food nurtures the people who eat it and organic practices enrich the soils and wildlife which thrive on organic farms. We are acutely aware of our responsibility to the environment and are committed to reducing our overall environmental impact. From our operations to our product development we are continually monitoring, managing and striving to improve our environmental performance. Here are some of the ways that we reduce our foot print on the planet: Food Waste We minimise food waste by efficiently managing stock control and buying only what we need. We use DPD Local to deliver most of our parcels. Not only are they really great at delivering parcels they also run a carbon neutral delivery service. Recycling We recycle everything that we can. This includes paper, cardboard and plastics. These are either collected weekly by our recycling partners or re-used by us. Approximately 95% of all materials we receive or use in our business are recycled. This means we always have more recycling bins than general ones dotted about our site! Cleaning Chemicals We use food safe and environmentally friendly green cleaning chemicals, they are made mostly from vegetables! Food Ingredients All our produce is sourced from reputable suppliers and is Soil Association certified organic. Local suppliers are used wherever possible, reducing food miles, meaning less carbon emissions. When buying we follow the below mantra: Use organic suppliers with the highest food quality accreditation. Buy only Non GMO ingredients. Minimise the use of ingredients, making the products as natural as possible. Use suppliers who have the same values as us. Packaging We care deeply about our footprint as a company. We want to be as environmentally conscious as possible and we know our customers care as much as we do about the issue of plastic. In our journey to find the best packaging we found that although compostable products exist, many do not decompose adequately, are produced using GMO materials, damage easily and are not sustainable. We currently use LDPE polyethylene bags which can be recycled widely in the UK through curbside collections or at local supermarkets. We use peel-able paper labels so these can easily be removed from the bags before recycling. After much thought, we believe choosing the most widely recycled material is the best step any company can take at the moment. Not only is this form of plastic highly recyclable it is food safe and does not typically leach harmful chemicals into food. Approximately 95% of the packaging we use is recyclable. How to recycle our bags: Our bags are all widely recyclable with the supermarket carrier bag schemes , simply enter your postcode to the recycle point finder. We are members of OPRL. You will find their simple informative logos on the back of our packaging to help you recycle. See our little guide below. We use strong cardboard boxes to delivery your food safely. These are fully recyclable and are FSC rated We use only sustainably sourced recyclable paper tape. On top of this we have donated to the UN World Food Programme since 2017. When you shop with us you are a zero hunger hero. This is because we donate a share of our profits to the World Food Programme. This exceptional charity assist 80 million people in around 80 countries each year. The WFP is the leading humanitarian organisation fighting hunger worldwide, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. Kind regards FWF

Posted 9 months ago

“The quality of the organic whole almonds was below par and the tasted stale.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 9 months ago

Hi there, thank you for your review, and we are sorry that the organic unblanched almonds were not as you hoped this time. We have checked and cannot see a message from you. We can see that you have received a very fresh batch of organic unblanched almonds from the current almond crop. These have a long expiry date and a country of origin of Spain. Please do contact our customer services team if we can be any further help with your order. Kind regards,

Posted 9 months ago

“It’s was quick delivery.”

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(Christchurch, BH23 4HD) - Posted 10 months ago

“Nice website, they should offer a loyalty program!”

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(Christchurch, BH23 4HD) - Posted 10 months ago

Forest Whole Foods is rated 4.9 based on 7,806 reviews