Forest Whole Foods Reviews

Name: Forest Whole Foods
Address: Unit 9 Priory Industrial Estate, Airspeed Road, Unit 9 Priory Industrial Estate, Airspeed Road, Dorset
Rating: 4.86

4.9 Rating 8,345 Reviews

97 %

of reviewers recommend Forest Whole Foods

4.9

Based on 8,345 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Forest Whole Foods 5 star review on 5th December 2022

Wendy K

Forest Whole Foods 5 star review on 16th November 2022

Kemi O

Forest Whole Foods 5 star review on 30th October 2022

Djamila S

Forest Whole Foods 5 star review on 22nd July 2022

Hannah B

Forest Whole Foods 5 star review on 6th July 2022

Khateja S

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery but the Kasha is mushy.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 1 week ago

Hi there , Thank you for time in providing your feedback , we are sorry to hear that the Kasha was not as you expected. We would love the opportunity to look into this for you. If you would like to contact our Customer Support Team we will gladly assist. kind regards FWF

Posted 1 week ago

“Postage is too slow. Over a week for my item to get delivered”

Helpful Report

(Christchurch, BH23 4HD) - Posted 1 month ago

Thank you for taking the time to leave us a review. We're so sorry to hear your order took longer than expected to arrive. We know how disappointing it is when you're waiting for a delivery. We work with trusted delivery partners to get every order to our customers as quickly and reliably as possible, but unfortunately delays can sometimes happen. We sincerely apologise for the inconvenience and really appreciate your patience and understanding. We hope to have the opportunity to provide you with a much smoother experience next time. With kind regards Forest Whole Foods

Posted 1 month ago

“It's good organic food which is good for people and the environment and wildlife. The only reason I gave it 3 is because a bag of lentils burst everywhere when I got it out of the box.”

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(Christchurch, BH23 4HD) - Posted 1 month ago

“The parcel was damaged and the bathroom cleaner had leaked during transit. Although I appreciate it may be the fault of the courier, I feel that if the cleaning products had been packaged properly I.e bubble wrapped or sent out separately to the food products this may not have occurred. I have had to send all the products back.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 1 month ago

Hi there . Thank you for taking the time to share your feedback. We've passed your comments on to our packing team so they can review our packaging process and help prevent this from happening in the future. We sincerely apologise for the inconvenience caused. Kind regards Forest Whole Foods

Posted 1 month ago

“Some of the products were ok, but the fruit was quite dry, especially the figs, which were quite leathery. The main thing that was kind of shocking is hope much plastic packaging was used. What's the point of ordering organic produce only to have it shipped in plastic?”

Helpful Report

(Christchurch, BH23 4HD) - Posted 2 months ago

Thank you for your feedback. We're sorry to hear that the figs, did not meet your expectations. We take product quality seriously and will share your comments with our team. We also appreciate your comments regarding our packaging. We use food-safe LDPE bags to protect products during shipping and help reduce damage and food waste in transit. These bags are recyclable and accepted for domestic plastic recycling . We are continually looking at ways to balance product protection, food safety and environmental responsibility and we thank you for taking the time to share your experience. with kind regards Forest Whole Foods

Posted 2 months ago

“I am quite disappointed with some of the organic nuts i purchased. They are soft and chewy rather than crunchy and nice. Felt like the quality is compromised.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 3 months ago

Hi there Gauri, Thank you for your time in writing a review and we are sorry that the Organic Nuts are not as you anticipated. If you would be kind enough to send us an email , as we would like to assist you further. kind regards Forest Whole Foods

Posted 3 months ago

“Generally good quality and I would have given 4 out of 5 but unfortunately some items have increased in price quite considerably making it cheaper to buy the organic version elsewhere. Also a large amount of the almonds I purchased last time were bad but hoping this was just a rogue batch.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 4 months ago

Thank you for your feedback—we truly appreciate you taking the time to share your experience. We’re glad to hear you’ve been happy with the overall quality. We’re sorry, however, to hear about the issues you encountered. While prices can fluctuate due to market conditions, we always strive to keep our products as competitively priced as possible without compromising on quality. We’re particularly concerned about your experience with the almonds, as this isn’t the standard we aim to deliver. We hope this was an isolated incident, but please don’t hesitate to contact our customer service team if it happens again so we can investigate and put things right. Your feedback is incredibly valuable and helps us continue improving for all our customers.

Posted 4 months ago

“Customer service is good but the product's quality really depends on where they come from. If all the products have been carefully checked and filtered, that will be greater.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 4 months ago

Thank you for your feedback! We take product quality very seriously and conduct organoleptic testing on every batch of products we receive to ensure they meet our high standards. As our range is fully organic and natural, some variations in appearance, texture, or flavour can occur depending on harvest times. Please rest assured that we work closely with our suppliers and carefully monitor every batch, doing everything we can to ensure you receive the best quality products every time.

Posted 4 months ago

“Little bit disappointed there were no cashew nuts”

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(Christchurch, BH23 4HD) - Posted 6 months ago

“Good produce, not very good service.”

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(Christchurch, BH23 4HD) - Posted 6 months ago

“Order arrived quickly. Products had quality concerns.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 6 months ago

Thank you for your feedback. We’re glad your order arrived quickly, and we take all comments regarding product quality very seriously. While we haven’t received any prior communication from you about specific concerns, we’d encourage you to contact us directly so we can investigate and address any issues promptly. We pride ourselves on offering high-quality products, and your input helps us maintain these standards for all our customers.

Posted 6 months ago

“Always excellent quality. Sent out very quickly and very well packed. Great variety of products.”

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(Christchurch, BH23 4HD) - Posted 8 months ago

“Sorry it’s the second time that parcel is left on doorstep even though I have a parcel box by front door or instructions to leave it with my neighbours on either side if I am not in Otherwise content of parcel is great even this time the chia seeds had burst and all over the box!! Just came from work and didn’t have the energy to take photos”

Helpful Report

(Christchurch, BH23 4HD) - Posted 8 months ago

Hi there, Thank you for your review and we are sorry to hear that there have been issues with the delivery of your order this time. We are also sorry to hear that a pack of chia has been damaged in transit and for the inconvenience to clear up the mess. Please do contact our customer services team, so that we can take this further with the courier and get this sorted for you. Kind regards,

Posted 8 months ago

“Product fine, packaging not like the description or what was sent to my partner.”

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(Christchurch, BH23 4HD) - Posted 8 months ago

“All aspects of the service very good except for the parcel delivery. Parcel left on doorstep, outer cardboard box damaged and one of the packets of seeds slightly split and a few leaked out. As it was minimal I did not complain. This is now the third time boxes and contents have been damaged. It is clear somewhere in the delivery chain very little care is taken in handling parcels.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 9 months ago

Hi there Jim, Thank you for your review and we are sorry to hear that there has been an issue with the delivery of your order this time, and that a pack arrived opened. We are sorry about this and would like to take this further with our courier and make this right for you. Please contact our customer services team so that we can investigate this for you. Kind regards,

Posted 9 months ago

“Normally great service, and products . Little less impressed this time .”

Helpful Report

(Christchurch, BH23 4HD) - Posted 9 months ago

Hi there Madeleine, Thank you for your review and we are sorry that there was an issue with your order this time. This is not as we would hope and we are looking into this as we aim to prevent similar occurring another time. We hope that normal service will resume with your next order. Please do contact us if we can be any further help with your order. Kind regards,

Posted 9 months ago

“Nice product. They seem to think ordering on Wednesday and receiving the following Wednesday is acceptable and within their terms and conditions. I will spend my money elsewhere”

Helpful Report

(Christchurch, BH23 4HD) - Posted 9 months ago

Hi there Howard, Thank you for your review and we are sorry that your order reached you on the fifth working day after your order was placed. The shipping that you selected for your order was for delivery within 3-5 working days. Despite our best efforts to get orders sent as quickly as we are able, on occasion some parcels will arrive on the fifth working day. We are sorry that this time your parcel reached you on the fifth working day after your order was placed. Another time, we do offer a 1-2 working day shipping optionfor orders that are required sooner. Kind regards,

Posted 9 months ago

“I find it difficult to buy food not knowing where it is from. Often there are three possible countries of origin. I prefer to have straight forward information. For example beans, impossible to get them NOT from China. I don't mind paying extra for European origin.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 10 months ago

Hi, Thank you for your feedback — we completely understand how important it is to know where your food comes from. We always display all available information about the product origins on our website, but sometimes the country of origin can vary from batch to batch. If you’d like to know the exact origin of a product currently in stock, please don’t hesitate to contact us — we’ll be happy to confirm the details for you. We truly appreciate your attention to transparency and quality!

Posted 10 months ago

“Generally a very good supplier - well packaged items.”

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(Christchurch, BH23 4HD) - Posted 10 months ago

“The delivery was good. I bought orzo and tagliatelle. One was really good, the other not unfortunately. I will use them again but not for tagliatelle”

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(Christchurch, BH23 4HD) - Posted 10 months ago

Forest Whole Foods is rated 4.9 based on 8,345 reviews