Name: Forest Whole Foods
Address: Unit 9 Priory Industrial Estate, Airspeed Road, Unit 9 Priory Industrial Estate, Airspeed Road, Dorset
Rating: 4.86

“I'm very disappointed several packets of my order arrived split open and the contents fallen out.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 1 week ago

Hi there, Thank you for your review and we are sorry to hear that an item in your order has been damaged in transit. We have checked and cannot spot a message from you, and so please do message our customer services team, so we can sort this for you. Please accept our apologies and we will wait to hear from you. Kind regards,

Posted 1 week ago

“I ordered jasmine brown rice but it sends me short brown rice i don't like it”

Helpful Report

(Christchurch, BH23 4HD) - Posted 2 months ago

Hi there, Thank you for your review and we are sorry to hear that the organic brown jasmine rice is not as you hoped. We have looked into this and cannot spot a message from you. Please do contact our customer services team so we can look into this for you. Kind regards,

Posted 2 months ago

“I ordered 10 days ago still my order has NOT arrived!!!”

Helpful Report

(Christchurch, BH23 4HD) - Posted 2 months ago

Hi Karen, We are really sorry that you havent received your order yet. We dispatched your order on the 6th December via Royal Mail. The tracking says that your order will be delivered tomorrow. Due to the time of year Royal Mail seem to be very busy. We are terribly sorry for the poor delivery service you have received on this occasion. Kind regards FWF

Posted 2 months ago

“Some of the products were good and the ones that weren't I was the one who had to pay for the shipping. Yes, because something smelling musty and other powdery shouldn't have the consistency of sand. This means that at some point they had contact with the air. I read this explanation on the Internet. And I asked a person who usually makes their own beetroot powder. In fact, I don't know if they have anything to do with each other, but these products, one came from China and the other from India.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 4 months ago

Hi there Neusa, Thank you for your review and we are sorry that you are not happy with some of the products you have received. You have been refunded for the unopened packs that you have returned to us. Kind regards,

Posted 3 months ago

“Fast delivery poor product”

Helpful Report

(Christchurch, BH23 4HD) - Posted 4 months ago

Hi Hassanali, Thank you for your feedback and for taking the time to share your experience. We’re glad to hear that your order arrived quickly. We’re sorry that the product did not meet your expectations — all our products are carefully sourced and quality-checked, and we take customer satisfaction very seriously. We’d be happy to discuss this further and see how we can make things right. Please feel free to reach out to our customer service team directly. Thank you again for your comments, and we hope to have the opportunity to serve you better in the future. Best regards, Hubert

Posted 4 months ago

“Few months ago I ordered the goji berries from you.they were the best I ever tasted in my life. Tasty,melt in the mouth. Unfortunately this time they were hard as stones.very dried up with no flavour.they weren't kind on my teeth .dissappoint”

Helpful Report

(Christchurch, BH23 4HD) - Posted 4 months ago

“Sadly no. My daughter, in Australia, organised the purchase and thought she was buying the powder which she uses. I am an OLD lady and can't cope with a branch of twigs!! Rowena”

Helpful Report

(Christchurch, BH23 4HD) - Posted 5 months ago

Hi there Rowena, Thank you for your review and we are sorry that the organic marshmallow root was not as you hoped. Our organic marshmallow root is not a powder, and is chopped root, as shown in the photos for this product. We give the following useage instruction on the listing for this product, which we hope is helpful to you: 'Steep 2-3g in a cup of hot water for 2-3 minutes. Enjoy the marshmallow tea.' Please do contact our customer services team if we can be any further help with your order. Kind regards,

Posted 5 months ago

“I never received my order, its been 12 days. I should not have to pay the 48hr delivery charge either, if it does not arrive in time! I contacted them for a refund as it has now been too long but I have been fobbed off and told to wait. Not happy at all with this service even if it ends up being down to royal mail, I would still like my money back. I ordered on the 7th July it is now the 19th and I have received no product, and no refund.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 7 months ago

Hi there Hayley, Thank you for your review and we are sorry that there were issues with the delivery of your order this time. We checked and can see that you requested our 3-5 working day shipping option, and are sorry that this order did not reach you in this time due to issues with Royal Mail. When you contacted us initially, we spoke with Royal Mail customer services team who advised that they were unable to start an investigation as the parcel was at the Mail Centre, due to the volume of parcels that Mail Centres handle, but they hoped that delivery would be made in the next few days, which we shared witih you. You have now let us know that this has not reached you within the timescale Royal Mail gave. As soon as we received your message, we immediately organised a full refund for you as requested, and naturally included the postage paid. Please accept our apologies for the issues with delivery of your order this time. Kind regards,

Posted 7 months ago

“unfortunately I haven't received my parcel yet. I'm still waiting”

Helpful Report

(Christchurch, BH23 4HD) - Posted 7 months ago

Hi there, Thank you for your review and we are sorry to hear that your order has not arrived yet. We cannot spot a message from you, and so we were not aware of this. We have checked and can see that although the order is with Royal Mail, it has stalled on the journey to you. We are sorry about this and will take this further with Royal Mail from our side. I have organsied to have a replacement order sent out to you, and hope this will soon be with you. Please do contact our customer services team if we can be any help with an order another time, so we can help you sooner. We hope that all goes smoothly this time around. Kind regards,

Posted 7 months ago

“There's something tough in one of the packets of nuts. I eat them everyday on oats and on two separate days have bitten into something very hard, it hurt my tooth. I told your customer service and they didn't really seem to care.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 7 months ago

Hi there, Thank you for your review and we are sorry that you found something hard in with the organic walnut pieces that you received. When you described the issue to us, we suggested that the hard piece may have been a piece of shell. Despite best efforts some fragments of shell can occasionally remain in this product, and for this reason we do mention that shell fragments may remain in the product on the listing for the organic walnut pieces. We apologised for the piece of shell and for any pain that had been caused. As mentioned, if you are able to send us a photo of the hard pieces, we can investigate this matter further for you. We hope that your tooth is soon better. Kind regards,

Posted 7 months ago

“Didn't feel comfortable drinking this tea sadly after the packaging states it could contain gluten....”

Helpful Report

(Christchurch, BH23 4HD) - Posted 8 months ago

Hi there, Thank you for your review and we are sorry to hear that you have decided not to drink the organic echinacea tea you have purchased from us. We handle various allergens on site, these include gluten, tree nuts, peanuts, sesame, soya, celery and mustard. We have strict allergen management policies and procedures that we follow, however we cannot guarantee that any of our products have not had contact with other allergens, despite the measures we take. For this reason, every product we pack down comes with a 'may contain traces of gluten, tree nuts, sesame, soya, peanuts, celery & mustard’ statement. We reflect this allergy information on the listing on our website, and are sorry that this has been missed and for the confusion that has been caused. You are welcome to return any unopened pack to us within 30 days of receiving your order, and please do contact our customer services team if we can be any help with this. Kind regards,

Posted 8 months ago

“Delivery took over a weekto arrive. Very slow response from customer service.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 9 months ago

Hi there Martin, Thank you for your review and we are sorry that your order was delayed in transit this time and took longer than hoped to reach you. We responded to your message as soon as we were able and are sorry that this felt like a slow response. We can see that your order has now reached you and please do let us know if we can be any further help with your order. Kind regards,

Posted 8 months ago

“I haven't received my order. I ordered black rice since 12th of April rang on 29th to complain and I was told to be expecting it through royal mail but up till today 3rd of May am still waiting to get my order.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 9 months ago

Hi there, thank you for your review and we are sorry that there have been issues with the delivery of your order this time. Despite us processing and dispatching your order to DPD on 14th April, DPD have lost this parcel. Please accept our apologies for this. Unfortunately, we are not currently able to send you a replacement order, as the item in your order is out of stock and we do not have a date when this will next be available. We are sorry about this and have organsied a refund for you. Apologies for the issues this time and please do contact our customer services team if we can be any further help. Kind regards,

Posted 9 months ago

“I have not recieved my parcel after 2 weeks and no refund. Very unhappy with the service.”

Helpful Report