Name: Forest Whole Foods
Address: Unit 9 Priory Industrial Estate, Airspeed Road, Unit 9 Priory Industrial Estate, Airspeed Road, Dorset
Rating: 4.86

“Poor customer service, would not refund high value item, even though it arrived in a terrible state.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 5 days ago

Thank you for your time in righting a review . We’re really sorry to hear that you’ve been disappointed with your experience, particularly with the condition in which the item arrived. We completely understand how frustrating this must have been, especially with a high-value item. We’d like to reassure you that we had arranged a prepaid return label for collection for the item that had been emailed to your team , making the return as easy as possible. As soon as the item has been safely returned to us, we will arrange your refund promptly. We’re sorry that your experience hasn’t been what you expected, and we genuinely hope we can resolve everything quickly and leave you with a much more positive experience. With kind regards FWF.

Posted 5 days ago

“I made an order on the 21st of June. it was not delivered on the date promised. I had to contact them. The customer assistant i spoke to called the company that was meant to have deliver my oreder, she called back to say the items could not be located to give them 48 hours and they will give me a call back after 48 hours to decide if i want a credit note or reoder, i opted for reorder, either way she promised she will call back after 48 hours. i waited but there was no call after 48hours. i had to call again, the customer assitant guy i spoke to also stated he will get in touch with the dispatch company and call me back, he never did. i waited few more days and called again, the lady i spoke to then stated they had posted it on Thursday and i will be reciving it on Tuesday. i was not happy, Forest Food could have reposted theitems on first class as a way of courtesy for the incoviience caused me. my items were not delivered until the 7th of July. Tha's not acceptable at all. There was no apology either. I had to go source for the items else where as i needed them for a party. Also the cashew not was very soft, kind of soggy not dry at all. Yes am not happy with Forset Food service and your cashew nuts.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 1 month ago

Hi there Thank you for taking the time to provide your feedback. While we rely on our delivery partners, we understand how frustrating the delay and lack of communication must have been. We do have to follow the carrier's investigation process before sending a replacement, and we apologise that your experience did not meet your expectations. With regard to the cashew nuts, we're sorry they were not as expected. If you would like to contact us directly, we would appreciate the opportunity to look into this further for you. With kind Forest Whole Foods.

Posted 1 month ago

“Overall, I was happy with my order and most of the items arrived as expected. However, one carton of coconut milk was missing from the delivery. The company refunded the missing item as a voucher rather than to my original payment method, which was a little disappointing.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 1 month ago

Thank you for taking the time to share your feedback. We are sorry to hear of your disappointment of receiving a voucher . We do appreciate your feedback, as it helps us improve our service and customer experience. If you would like to contact our customer support team we'd be happy to help you in regards to your voucher issued. With kind regards Forest Whole Foods.

Posted 1 month ago

“I thought it’s organic, as it says organic on the packet. Took a bite to taste, surprisingly it was all essence use not taste at all but just the Aroma. I will never recommend to anyone.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 1 month ago

Thank you for sharing your feedback. We're sorry to hear that the product did not meet your expectations. At Forest Whole Foods all of our products are made using 100% organic ingredients, with no artificial flavours or synthetic essences added. As taste and aroma preferences can vary from person to person, we understand that the flavour profile may not have been what you were expecting. We appreciate your honest feedback and will continue working hard to provide the highest quality organic products for our customers. If you would like to discuss your experience further, we would welcome you to contact us directly. With kind regards Forest Whole Foods

Posted 1 month ago

“Very poor customer service. Will not order from this company again. Now order from Buywholefoodsonline. Better prices and much better service.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 2 months ago

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Customer satisfaction is very important to us, and we regret that we were unable to provide the level of service you were looking for. We appreciate all feedback as it helps us review and improve our service. While we are sorry that you have chosen not to order from us again, we thank you for your past custom and your time. With kind regards Forest Whole Foods

Posted 2 months ago

“My first order came with packets broken and rice and peas all over the place. On the next order, the goji berries had brownish-green patches which looked like mould, and they gave me diarrhea. On both occasions I wrote complaints and the complaints were completely ignored.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 2 months ago

Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experiences . We take product quality and customer service very seriously, and we are sorry to hear that you feel your previous communications were not adequately addressed. We would welcome the opportunity to review the issues you have raised and investigate them further. If you would be kind enough to contact us with your order details so we can assist you appropriately we would be grateful. with kind regards Forest Whole Foods.

Posted 2 months ago

“I wanted a brutally bitter camu camu. I mean one that’s so aggressively bitter that it’s hard to drink. It has to be that way to address bile flow problems I emailed the company and got a wishy washy, non-comittal response where the only option left was to spend my money to buy the product Needless to say, it wasn’t bitter enough. It was tart and sour because certain elements of the fruit have been removed or reduced to make it more palatable. The least the owner could’ve said was to bare that in mind and that as a result the taste might be more tart and sour than bitter but no, she chose not to. Anyway, the upshot is, it tastes more sour than bitter Obviously, it’s a subjective matter but if it’s a product you manufacture or buy in, you do so for specific reasons and one of those reasons is what the product tastes like but unfortunately the owner chose to withhold that information and blame the decision on subjectivity”

Helpful Report

(Christchurch, BH23 4HD) - Posted 2 months ago

Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. As taste can vary significantly from person to person, we are careful not to make definitive statements about flavour profiles beyond describing the product as accurately as possible. Our intention was not to withhold information, but rather to avoid giving a misleading impression based on our own subjective experience. We appreciate that you were looking for a particularly bitter flavour and are sorry that the product proved more tart and sour than you had hoped. We do thank you for taking the time to share your experience, as customer feedback helps us better understand how our products are perceived. With kind regards Forest Whole Foods

Posted 2 months ago

“Communication between DPD and Forest is terribly slow . Ordered on 7th March, delivery was due on 11th March but DPD driver called and told me about parcel is badly damaged and can't be delivered. I emailed same day to Forest but they didn't believe or didn't receive any communication from DPD or they didn't bother . After 7 days Fotest emailed me and still another week passed haven't received any news about delivery. You can give your customer service 5 star or 7 star whatever you like .”

Helpful Report

(Christchurch, BH23 4HD) - Posted 4 months ago

“I'm very disappointed several packets of my order arrived split open and the contents fallen out.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 6 months ago

Hi there, Thank you for your review and we are sorry to hear that an item in your order has been damaged in transit. We have checked and cannot spot a message from you, and so please do message our customer services team, so we can sort this for you. Please accept our apologies and we will wait to hear from you. Kind regards,

Posted 6 months ago

“I ordered jasmine brown rice but it sends me short brown rice i don't like it”

Helpful Report

(Christchurch, BH23 4HD) - Posted 7 months ago

Hi there, Thank you for your review and we are sorry to hear that the organic brown jasmine rice is not as you hoped. We have looked into this and cannot spot a message from you. Please do contact our customer services team so we can look into this for you. Kind regards,

Posted 7 months ago

“I ordered 10 days ago still my order has NOT arrived!!!”

Helpful Report

(Christchurch, BH23 4HD) - Posted 8 months ago

Hi Karen, We are really sorry that you havent received your order yet. We dispatched your order on the 6th December via Royal Mail. The tracking says that your order will be delivered tomorrow. Due to the time of year Royal Mail seem to be very busy. We are terribly sorry for the poor delivery service you have received on this occasion. Kind regards FWF

Posted 8 months ago

“Some of the products were good and the ones that weren't I was the one who had to pay for the shipping. Yes, because something smelling musty and other powdery shouldn't have the consistency of sand. This means that at some point they had contact with the air. I read this explanation on the Internet. And I asked a person who usually makes their own beetroot powder. In fact, I don't know if they have anything to do with each other, but these products, one came from China and the other from India.”

Helpful Report

(Christchurch, BH23 4HD) - Posted 9 months ago

Hi there Neusa, Thank you for your review and we are sorry that you are not happy with some of the products you have received. You have been refunded for the unopened packs that you have returned to us. Kind regards,

Posted 9 months ago

“Fast delivery poor product”

Helpful Report

(Christchurch, BH23 4HD) - Posted 10 months ago

Hi Hassanali, Thank you for your feedback and for taking the time to share your experience. We’re glad to hear that your order arrived quickly. We’re sorry that the product did not meet your expectations — all our products are carefully sourced and quality-checked, and we take customer satisfaction very seriously. We’d be happy to discuss this further and see how we can make things right. Please feel free to reach out to our customer service team directly. Thank you again for your comments, and we hope to have the opportunity to serve you better in the future. Best regards, Hubert

Posted 10 months ago

“Few months ago I ordered the goji berries from you.they were the best I ever tasted in my life. Tasty,melt in the mouth. Unfortunately this time they were hard as stones.very dried up with no flavour.they weren't kind on my teeth .dissappoint”

Helpful Report

(Christchurch, BH23 4HD) - Posted 10 months ago

“Sadly no. My daughter, in Australia, organised the purchase and thought she was buying the powder which she uses. I am an OLD lady and can't cope with a branch of twigs!! Rowena”

Helpful Report

(Christchurch, BH23 4HD) - Posted 11 months ago

Hi there Rowena, Thank you for your review and we are sorry that the organic marshmallow root was not as you hoped. Our organic marshmallow root is not a powder, and is chopped root, as shown in the photos for this product. We give the following useage instruction on the listing for this product, which we hope is helpful to you: 'Steep 2-3g in a cup of hot water for 2-3 minutes. Enjoy the marshmallow tea.' Please do contact our customer services team if we can be any further help with your order. Kind regards,

Posted 11 months ago

“I never received my order, its been 12 days. I should not have to pay the 48hr delivery charge either, if it does not arrive in time! I contacted them for a refund as it has now been too long but I have been fobbed off and told to wait. Not happy at all with this service even if it ends up being down to royal mail, I would still like my money back. I ordered on the 7th July it is now the 19th and I have received no product, and no refund.”

Helpful Report