Name: Forest Whole Foods
Address: Unit 9 Priory Industrial Estate, Airspeed Road, Unit 9 Priory Industrial Estate, Airspeed Road, Dorset
Rating: 4.86

“Hi there I have bought many times before with this company and consequently came back for that reason a happy customer This purchase I’m very perplexed I ordered two bags of mixed dried mushrooms Which when you open the packet and taste Has a very strong smell of cacao ( drinking chocolate powder) Which made me have the negative thought of “has this been diluted down with cacao ) Mushrooms are earthy not at all chocolate or sweet smelling I would appreciate a response to eradicate my fear of this being the case Thank you”

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(Christchurch, BH23 4HD) - Posted 3 weeks ago

Hi, Thank you for raising this with us. We can confirm that no cacao or cocoa powder is added to this product. Some mushroom varieties, such as reishi, chaga, or cordyceps, can naturally develop a cocoa-like aroma during drying and processing. This is a normal characteristic of these mushrooms and does not indicate any added ingredients. All batches are produced and tested to ensure they contain only the stated ingredients. If you have any further concerns please let us know and we’ll be happy to help.

Posted 3 weeks ago

“Products are okay. Lots of order was short dated.”

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(Christchurch, BH23 4HD) - Posted 4 weeks ago

Hi there, Thank you for your reivew and we are sorry to hear that some of the best before dates on the products that you have received, were not as long as you hoped. We aim to provide realistic best before dates, as we want our products to remain of great quality up to their best before date. There are a few products which we stock that typically have shorter expiry dates and these include flours, ground flaxseed, almond and chestnut flour, TVP, flakes, puffs, oils and vegetable bouillon. The dates on these products generally shorter, due to processing of the product. Please be aware that our expiry dates are best before dates and not use by dates. This means that if the products are kept as per our storage instructions for each product (as given on our website), they may even last longer than their best before date. Please do contact our customer services team if we can be any further help. Kind regards,

Posted 3 weeks ago

“9 of the 24 cans og coconut milk were dented despite good packagong. I bought non dented as there isn't much saving buying dented. So rather annoying. 1 photo sent..bur 9 dented.”

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(Christchurch, BH23 4HD) - Posted 2 months ago

Hi there Isabel, thank you for your review and we are sorry to hear that some of the organic coconut milk have arrived dented, and can confirm that this damage has occurred in transit. We have checked and cannot spot a message from you. Please do contact our customer services team so that we can investigate and sort this for you. Kind regards,

Posted 2 months ago

“Their food packaging is not user friendly. My walnuts had lots of broken tiny shells making their product very unpleasant to eat.”

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(Christchurch, BH23 4HD) - Posted 5 months ago

Hi there, Thank you for your review and we are sorry that you do not feel our packaging is user friendly. We have taken great care to research and test rigorously our packaging choices, and have chosen LDPE for our plastic packaging, as this can be recycled at supermarkets and generally withstands the transportation process. We are sorry that there were pieces of shell in with your organic walnut pieces and that these made it unpleasant to eat the organic walnut pieces. As it is difficult for all pieces of shell to be removed from the walnut pieces, we do let our customers know about this on both the website listing, and also the packaging of this product. We cannot spot a message from you, and so please do contact our customer services team if we can be any further help. Kind regards,

Posted 5 months ago

“I received bad products so I wouldn't recommend them”

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(Christchurch, BH23 4HD) - Posted 9 months ago

Hi there, Thank you for your review and we are sorry to hear that you are not happy with the items in your order this time, as we try to source the best quality products possible. We have checked and cannot spot a message from you. Please do contact our customer services team, so that we can look into this further for you. Kind regards,

Posted 9 months ago

“I ordered some hemp seeds which arrived damaged so i emailed support and sent a picture. Its been 2 weeks and still no reply. I’ve been ordering with them for years with no problem but it seems they can’t solve them when they arise. Would like to keep shopping with them as they’ve been reliable but now I’m out of pocket and haven’t got the product I ordered”

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(Christchurch, BH23 4HD) - Posted 10 months ago

Hi there, Thank you for your review and we are sorry to hear that one of the packs of organic hulled hemp seed have arrived damaged. We always try to respond to all messages from our customers and after checking carefully we cannot spot an email from you. Please do contact our customer services team so that we can get this sorted for you. Kind regards

Posted 10 months ago

“I’ve had the turmeric that I ordered but still have not received my loose leaf tea.”

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Posted 1 year ago

Hi there, Thank you for your review. We are sorry that on this occasion we were unable to fulfil the organic loose leaf tea in your order. We did message you as soon as we realised and before we sent the remainder of your order out to you. We organised a refund for the tea at the same time too. We are sorry that we did not have enough stock of the tea, as we monitor our stock levels carefully to try and ensure we have enough stock to fulfil our orders, but on this occasion demand exceeded our expectations for this product. Please do contact our customer services team if we can be any further assistance. Kind regards,

Posted 1 year ago

“Website absolute bombards you with emails after a purchase, literally every 15 minutes.”

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Posted 1 year ago

Hi there, Thank you for your review. We are sorry that you feel that the communication you have received from us is too much. Forest Whole Foods will send you one email once an order has been placed, and this contains the invoice for the order. Forest Whole Foods then send you one further email once your order has been processed and is ready to be dispatched to our courier, and this will contain the tracking details for your order, so that you can track the progress of your parcel. Please do contact our customer services team if we can be any further assistance. Kind regards,

Posted 1 year ago

“Quick delivery.”

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Posted 2 years ago

Hi there, thank you for your review and we are pleased to hear that the delivery of your order was speedy. We notice that you have given this review two stars and have checked but cannot see any correspondence from you. Please do contact our customer services team if there were any issues with your order that we can help with. Kind regards,

Posted 2 years ago

“The organic walnuts were so woody and old tasting. Very disappointing. Maybe stock sits on shelves for ages.”

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Posted 2 years ago

Hi there, Thank you for your review. We have checked and the batch of organic walnut pieces that you have received is very fresh to us. We monitor our stock levels carefully to ensure that we are able to offer our customers the very best quality and freshest products possible at all times. We are at the end of the current crop year of organic walnuts and this is why the walnuts are not as good quality as when they are first harvested. Walnuts are particularly troublesome at this time of year due to the volatile oils in them. Unfortunately, walnuts can become less sweet as time progresses after harvesting. The new crop of walnuts should be with us very shortly and we hope that the next batch of organic walnuts that you order will be more to your liking. Kind regards,

Posted 2 years ago

“One of the boxes arrived with the split corner. Items could easily get lost during the transport”

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Posted 2 years ago

Hi there, Thank you for your review and we are sorry that one of the boxes has been damaged in transit. We take great care to package up our parcels carefully before sending them out to our courier and are sad to see any damage on our parcels once they have left us. We think that as this has travelled to the Isle of Man, the distance it has travelled and loading and unloading into different vans/depots might have caused the damage (with perhaps a heavy box placed on top of your parcel). We are pleased to hear that all the items were still in the parcel and that nothing was lost. Please accept our apologies for the damage caused to the box in transit.

Posted 2 years ago

“Product good but it always takes so long to arrive. Your competitors do a way better job”

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Posted 2 years ago

Hi there, Thank you for your review and we are pleased to hear that you like the quality of our products, this is great news. We are sorry that the delivery times are an issue and have checked your order and can see that you have selected our 3-5 working day free shipping option. As we do not count the weekends as working days, you received your order within this 3- 5 working day window. If you would like to receive your orders more quickly, we do offer a 1-2 working day shipping option, which might be more appropriate another time. Kind regards,

Posted 2 years ago

“My goods were not received on time as I was travelling with them. when delivery came I was not in the country. I got an email from the Royal Mail that they returned the package as I was not there but till now I have not received my refund. While I emailed them a while ago for an explanation and refund and no response too.”

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Posted 2 years ago

Hi there, Thank you for your review and we are sorry to hear about the issues of delivery on this occasion. We have checked and can see that your order was sent with Royal Mail. Having checked the tracking details, we can see that Royal Mail attempted to deliver this on two occasions and were sadly unable to reach you. They then held the parcel at your local delivery office for 20 days, for you to collect from the delivery office. As this was not collected, this has now been returned to us. In these situations, we wait for confirmation from our customer in case there is an issue with the delivery address provided or if people are away from the address. We have checked carefully and cannot see any message from you. Now that we have been made aware of this issue, we have messaged you to sort this out. Kind regards,

Posted 2 years ago

“The contents were fine. But the packaging was totally inadequate for such a heavy order. It was also too heavy for the driver to pick up. Maybe two boxes would be better. Wakey, wakey now. let's use a bit of common sense.”

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Posted 2 years ago

Hi there, thank you for your review and we are sorry to hear that the box containing your order has arrived damaged in transit. We take great care to parcel our orders carefully and so this is sad to see. Unfortunately, on occasion, parcels can be damaged during transportation. We are really pleased to hear that the contents of your order have arrived intact and please do contact our customer services team if we can be any further assistance. Kind regards,

Posted 2 years ago

“Hi there, Thank you for asking me to write a review, I think it was a couple of years ago I wrote to you about the bad quality of the nuts that I purchase but never received a reply from you, however, since last year, the quality of the nuts improved and I was pleased with it. However, I am not pleased with the recent purchase as the nuts are old and they should have been sold at all. So this time not pleased at all. Leila”

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Posted 2 years ago

Hi there, Thank you for your review and we are sorry to hear that your order is not as expected. We have looked into this for you and can see that all the nuts which you have received are from fresh batches. We would always suggest messaging our customer services team to let us know of any issues with an order, so that we can investigate concerns, but we do not appear to have heard from you about this order. We have checked and have replied to the messages you have sent us previously. Kind regards,

Posted 2 years ago

“Brazilian nuts, some of them taste like mouldy and chestnuts are not crispy, they are a bit damp. I won't order them again.”

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Posted 2 years ago

Hi there, Thank you for your review and we are sorry to hear that you are not happy with the nuts you have received. The organic brazil nuts are nearing the end of the crop year and so may not be as they were at the beginning of the season. We are waiting to receive stock from the new harvest which we hope will be shortly. We don't stock chestnuts and so we wonder if the review for the chestnuts is meant for another company. Kind regards,

Posted 2 years ago

“Overall, I was not satisfied with the quality of the products.”

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Posted 3 years ago

Hi there, we are sorry to hear that you are not happy with the order you have placed with us. Please do contact our customer services team so we can help to resolve the issues for you. Kind regards,

Posted 3 years ago

“Everything is fine. But the delivery service you use (probably DHL) performs badly. Every time I requested that they might bring my parcel in front of my door (1st floor), but they never did it. Rather they just drop it near the entrance downstairs. It's not good. If next time this happens, I will reconsider my future purchase potentially. Just to mention here I am a regular customer of Forest Whole Foods.”

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Posted 3 years ago

We are so pleased that you enjoy our products but are sorry that you have experienced issues with the delivery of your last order with us. We constantly review our supplier partners and have decided to use DPD as we move forward, which we hope will be a more positive experience when you place your next order.

Posted 3 years ago

“The package was broken so we had to collect the leaked rices and wash them several times. You should care packaging method more in the case of large and heavy products.”

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Posted 3 years ago

Hi there, Thank you for your review and for sending the images to us by email. As mentioned, in this instance the sack looks to have split along its perforated opening during transit, for which we are very sorry. We have discussed a resolution with you by email and look forward to hearing from you. Kind regards, FWF Team

Posted 3 years ago

“Expected better”

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Posted 3 years ago

Hi there Matthew, Thank you for your reply. We are sorry to hear you were dissatisfied. If you have any feedback related to our products or processes, we would love to be able to discuss this with you and help where we can. Please drop us an email at info@forestwholefoods.com. Kind regards, The Forest Whole Foods Team

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Forest Whole Foods Reviews