Forest Whole Foods Reviews

Name: Forest Whole Foods
Address: Unit 9 Priory Industrial Estate, Airspeed Road, Unit 9 Priory Industrial Estate, Airspeed Road, Dorset
Rating: 4.86

4.9 Rating 8,351 Reviews

97 %

of reviewers recommend Forest Whole Foods

4.9

Based on 8,351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Forest Whole Foods 5 star review on 5th December 2022

Wendy K

Forest Whole Foods 5 star review on 16th November 2022

Kemi O

Forest Whole Foods 5 star review on 30th October 2022

Djamila S

Forest Whole Foods 5 star review on 22nd July 2022

Hannah B

Forest Whole Foods 5 star review on 6th July 2022

Khateja S

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Forest Whole Foods for its product quality and ethos. However, it is thoroughly let down by its despatch times. While most companies suggest a 3-5 day normal delivery, that tends to be the MAXIMUM time for receipt. On my FWF orders however, it seems standard for an order to only be despatched after 3 working days. This is out of keeping with the market approach, and because so different, may ultimately lose it even the most dedicated of customers.”

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Posted 4 years ago

“my last delivery of nuts came promptly but some did not seem as fresh as i would have wished for.”

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Posted 4 years ago

“Product is very very good but your delivery service is appalling.”

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Posted 4 years ago

Hi there Ana, Thanks for your review. Im really sorry to hear about the delivery service you received. We haven't received any communication from you about this. We can always help out with delivery-related issues. We have a customer services team available to help you either by phone or email. We are pleased that you are enjoying our quinoa. Kind regards

Posted 4 years ago

“The Tumeric, Black peppercorns & Almonds that arrived was very good but unfortunately the hazelnuts tasted disgusting except one or two, they said they would get back to me by email but have not got back to me at all.”

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Posted 4 years ago

Hi there Sophie. Thank you for taking the time to leave us a review. We are so sorry for the delay in getting back to you. We take any quality complaints very seriously and were just waiting for the relevant batch-testing to be conducted on these before getting back to you. We also look out for any patterns with regards to customer feedback to ensure there is no wider problem We are pleased to confirm that the testing didn't highlight any quality issues and we have now replied to you via email regarding this. Kind regards, Forest Whole Foods

Posted 4 years ago

“The order was fine. But DPD delivered to the wrong door despite clear instructions. I won't order from forest foods if the delivery can't be trusted.”

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Posted 4 years ago

Hi there David, Thank you for your review. We are so sorry to hear that you have had this experience with DPD, but glad to hear that you are happy with the order. Please do contact us at info@forestwholefoods.com and we can look into this for you and discuss some options going forward. Kind regards. Forest Whole Foods

Posted 4 years ago

“Products good, but unfortunately the very plastic packaging is a problem for me, so I doubt I’ll order again.. shame as there are alternative packaging solutions that are more sustainable and aligned with those of us seeking to make greener informed purchasing choices.”

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Posted 4 years ago

Hi there Sarah, Thank you for your feedback regarding our packaging. This is something that is always on our minds here at Forest Whole Foods. When we first started our company, we tried various options for packaging, including paper products. Unfortunately, they were too weak, and as paper is porous, it didn't keep the produce fresh. Upon further investigation, we also found that paper has a bigger carbon footprint than plastic. We currently use polyethylene bags which can be widely recycled in the UK - this is through kerbside collection or local supermarkets. Our labels can also be easily removed before recycling. We use recyclable paper tape on our boxes and kraft paper packaging for protection inside. We hope this helps to alleviate some of your concerns. Please check out our packaging journey here for more information; https://www.forestwholefoods.co.uk/blogs/forest-whole-foods/environmentally-friendly-packaging/ Kind regards, Forest Whole Foods

Posted 4 years ago

“Whilst the products supplied are always of a good standard, over the last few months the service has not been as good as we have come to expect.”

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Posted 4 years ago

Hi there, Thank you for your review. We are sorry to hear that your experience has differed in the last few months. If you ever have any problems with your products, please do drop us an email at info@forestwholefoods.com and we would be happy to assist. Kind regards

Posted 4 years ago

“Good quality in general.”

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Posted 4 years ago

“1) ForestWholeFoods seems to deliberately dispatch my order on the last day, so I get it after 5 or even 6 workdays after date of order. Many other suppliers/stores dispatch on the first day, so it arrives As Soon As Possible! I always use the free 3-5 day delivery service (my orders are always over £50). 2) In the "Organic mixed nuts" I order, I always get some nuts that taste stale. This order was no exception. This time it's the whole hazelnuts that taste off. I am told that those could be cancerogenous. They could cause cancer. 3) You use DPD for delivery, and I've found their drivers to be the most arrogant, callous and indifferent at all. I am a wheelchair-bound old-age pensioner, but they toss my (usually heavy box/parcel) on the ground in my forecourt, right on the mud and all, where insects thrive, and never even look behind to see that I got my order, notwithstanding my written request for the driver to leave the parcel in my kitchen, only two metres from the front door of my (ground-floor) flat. I live alone. So, it is impossible for me to carry the parcel from the forecourt, over the threshold, and into my flat then over to the kitchen, what with the wheelchair and all. However, I must say that the driver, on this occasion - for the first time, was friendly. He did not toss the parcel and run away like before. He actually left it on my kitchen table. Splendid! That's an improvement. I mentioned the background story, here, just in case this driver is the odd one out. * I do appreciate and am thankful for the good service that you guys are offering. But more improvement is needed.”

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Posted 4 years ago

“Sometimes delivery can be a little slow! However the products are first class! Last parcel arrived with the end of the box split open, fortunately nothing lost or damaged.”

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Posted 4 years ago

“I was a little afraid that my order went wrong., as shipping notice took a few days. But, delivery was completed within time frame -5 days after the order.”

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Posted 4 years ago

“I ordered from you as you are so close go me and I wanted to support local business. However, the time it took to get the goods was something I was disappointed with! Once I received the order the box was all water damaged, considering it was dried dates I wasn't best pleased. I go through great amounts of dates and so I normally order 10kgs quite often, so finding the right supplier is very important.”

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Posted 4 years ago

“I am a regular customer usually happy with my order but had an issue with my last order which has yet to be addressed.”

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Posted 4 years ago

HI there Ofer, We are really sorry that you had an issue with your last order. We are especially sorry that nobody has come back to yet. CS have tried to contact you and left a message. We will be reshipping your order tomorrow, this should be with you in a few days. Kind regards

Posted 4 years ago

“The unblanched organic almonds are of the usual good quality. Very disappointed with the first time purchase of cashews with chilli. Sam.There were too many pieces of Cashew. I ordered and expected whole cashews!!!”

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Posted 4 years ago

“I placed my order on the 11th/December and received it on the 22nd/December. It seemed like a long time to wait...”

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Posted 4 years ago

“i have some questions here: where were they grew? you market your products as organic , how do the farmers keep organic standard?”

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Posted 4 years ago

Hi there, Thank you for your questions. All of our products state the origin of the ingredient on our website as this varies for each product. We ensure that testing is carried out on all of our organic products to meet organic standards for our soil associated certification. Kind Regards, Forest Whole Foods

Posted 4 years ago

“Delivery arrived as ordered, except the 25kg bulk bags were ripped and product had spilled out in two of the three bulk boxes. Looks like the delivery company poor man handling may be to blame as the boxes were in poor shape on arrival.”

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Posted 4 years ago

“Mangoes were really yummy but the apricots and dates were not great”

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Posted 4 years ago

Hi there, Thanks for your review Natasha. Im sorry to hear that you were not keen on our apricots and dates. They can get a little dry towards the end of the crop year. The new crops for apricots and deglet noir dates are not available yet. They should be available later this month. Kind regards FWF

Posted 4 years ago

“Delivery was fine.”

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Posted 4 years ago

“I ordered mulberries - in kilo lots. They arrived very quickly. But I was somewhat disappointed that the best before date was only 4 months away. I have bought from other sources with much longer BB dates. With the amount I bought I will be racing against the clock. I must remember in future to ask about BB dates before purchase.”

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Posted 4 years ago

Hi there Anthony, We are sorry to hear that you are not happy with the best before dates of your mulberries. We are now at the end of the crop year in the northern hemisphere and new crop on a lot of products has not been shipped yet as it is still being processed. At this time of year it is a good idea to check BBD to make sure they are suitable. Kind regards FWF

Posted 4 years ago

Forest Whole Foods is rated 4.9 based on 8,351 reviews