Forest Whole Foods Reviews

Name: Forest Whole Foods
Address: Unit 9 Priory Industrial Estate, Airspeed Road, Unit 9 Priory Industrial Estate, Airspeed Road, Dorset
Rating: 4.86

4.9 Rating 7,066 Reviews

97 %

of reviewers recommend Forest Whole Foods

4.9

Based on 7,066 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Forest Whole Foods 5 star review on 5th December 2022

Wendy K

Forest Whole Foods 5 star review on 16th November 2022

Kemi O

Forest Whole Foods 5 star review on 30th October 2022

Djamila S

Forest Whole Foods 5 star review on 22nd July 2022

Hannah B

Forest Whole Foods 5 star review on 6th July 2022

Khateja S

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are regular customers and would normally rate the products 5 star. However this time in addition to our normal order we odered a 1kg bag of walnut halves. I have enclosed a photograph and it is clear to see that the halves are bits and pieces and crumbs and of no use whatsoever for 'snacking'. Very disappointing and we would not be purchasing these again or recommending to others.”

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Posted 4 years ago

“I was expecting delivery 3 to 5 days so I order I was sent a message it will be delivered the next day I phone up Before it had been sent out and ask for it to be delayed for a couple of days because not at home. He said that’s ok I can delay it for a couple days did not listen still Sent it for next day delivery”

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Posted 4 years ago

Hi there Russell, We are really sorry that your request to delay shipment was not done. We have investigated why this happened and Im afraid it was due to poor communication on our part. We have put measures in place to improve this in the future. Kind regards

Posted 4 years ago

“Very good price for walnuts, but with quite a few shell bits in it.”

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Posted 5 years ago

“Delivery has been very good. Even though it was by DPD which can be awful. Maybe I have just been lucky, but the parcel arrived without going astray, and delivery person was friendly. The only problem was he handed the box to me.. it was very heavy and I have a bad arm... he should have said it was heavy but in any case, in current situation he should have put it down at the door, knocked and stepped back.”

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Posted 5 years ago

Hi there Susan, Im sorry to hear that your delivery did not go well. DPD's official delivery process during this pandemic should be to place the parcel on the floor and take a picture so not to come into contact with our customers. We will get in touch with them and report this. Thanks for letting us know and apologies again. Kind regards Forest Whole Foods

Posted 5 years ago

“Easy ordering Great products Unfortunately not happy with plastic packaging which is bad for quality of your great products That's why 3 stars otherwise would be 5”

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Posted 5 years ago

“Good Company”

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Posted 5 years ago

“The produce is good but I would really like you to find ways of not packaging everything in resealable plastic bags.”

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Posted 5 years ago

“Forest Whole Foods service was good, the order was processed and despatched in a timely manner. It was let down by the courier that you use. DPD failed to deliver to a University building that is open access during the day. After 2 failed deliveries the parcel was left at a drop off point in Manchester and we had to go in hunt of our product.”

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Posted 5 years ago

Hi Jane, Thanks for your review. Im sorry to hear that you received this poor delivery service. The best thing to do in this situation is to give us a call or email and we will get this fixed you. Kind regards

Posted 5 years ago

“The box was damaged but goods were fine. It would be nice to have products in recyclable packaging. Also some kind of reclosable system would be helpful. Otherwise all good”

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Posted 5 years ago

Hi there Sara, Thanks for your kind review on our company and products. Im sorry to hear that your box was damaged on receipt. We just wanted to let you know that most of our packaging is now widely recycled. You can peel off the label and drop your bags either kerbside or with the supermarket. There is more information on our site to help with this.

Posted 5 years ago

Forest Whole Foods is rated 4.9 based on 7,066 reviews