Folk Interiors Ltd Reviews

Name: Folk Interiors Ltd
Rating: 4.84

4.8 Rating 4,371 Reviews

96 %

of reviewers recommend Folk Interiors Ltd

4.8

Based on 4,371 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

07970096672

Email:

info@folkinteriors.com

Location:

Buckfast Road, Buckfastleigh
TQ11 0EA

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Folk Interiors Ltd 5 star review on 12th July 2025

203

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stylishly wrapped products. The delivery cost seemed quite steep at over £9, and this fee wasn’t apparent until it was added on the final stages of PayPal. Delivery time was longer than average too.”

Helpful Report

Posted 1 year ago

Hello Julie, Thank you for your valued order. We are sorry to hear that your doubled up postage was not picked up. We have refunded half of this to you now. Looking at your order some items had been sold from the shop stock hence the doubled postage costs. We do try and keep a close eye on this as we are working behind the scenes to resolve this. May apologies for and disappointment caused here. We hope this has not put you off to shop with us again. Kind regards The Folk Interiors Team s

Posted 1 year ago

“Items expensive and gift wrapping atrocious.”

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Posted 1 year ago

Hello Jane, I'm sorry that you aren't happy with the service you received. You didn't add gift wrap so I'm not sure why you have reviewed it here? We send everything in pretty tissue but if you want the full treatment with 2 layers and a bow we think our service at £5 is very reasonable. Maileg are incredibly well made pieces and collectors items to cherish for years to come. Maileg set the RRP on these so we are the same price as everyone else. Katy

Posted 1 year ago

“Quick delivery and nice quality item but it arrived very dirty with smears on the glass and had looked used so it wasn’t great presentation for what was a gift”

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Posted 1 year ago

“Lovely people, great choice of products but I had to prompt to chase my delivery and only then found out one of my items was unavailable. So it took a week to arrive.”

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Posted 1 year ago

Hello Samantha, Thank you for taking the time to leave us a review, we value you business. We'd like to thank you for your patience regarding the arrival of your order. We are glad to hear that you are pleased with the choice of products we offer, and hope we can work with you again in the future. Take care, The Folk Interiors Team x

Posted 1 year ago

“Quick delivery, however the product purchsed was a glass to replace one that had smashed and they were not the same glass as described.”

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Posted 1 year ago

“The service was perfect just the mugs were much smaller than I anticipated”

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Posted 1 year ago

“Great product and packaging but delivery was slow.”

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Posted 1 year ago

Hello Natasha, Thank you for your valued order placed with us on the 28th December. We are sorry for any inconvenience caused to you regards to the late delivery you mention in your review. May we remind you that our offices where closed from the 23rd until the 3rd January whilst our staff had a well deserved break after the very busy festive season. I can see that we dispatched your order on the 3rd and it was delivered to you on the 6th January. Thank you very much for having ordered and we wish you all the best. Hope to see you again soon! Best wishes folk Interiors team

Posted 1 year ago

“Product looks good but the 10% off my first purchase never arrived!”

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Posted 2 years ago

“Product still not received”

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Posted 2 years ago

Hello Ashley, thank you for your valued order of the dolls house on the 18th November. We are sorry if you missed our email to you on the 20th informing of a slight delay on this dispatch. We are please to let you know that this has now left us and is currently in transit with Parcel Force. Tracking shows it is out for delivery today. We are sorry for any inconvenience or disappointment caused to you. May we take this opportunity to thank you for supporting a small independent business like ours. Best wishes Folk interiors team

Posted 2 years ago

“the colours of the pink hkliving mug is not anything as bright as the photos online, so im a little dissapointed otherwise all is fine”

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Posted 2 years ago

“Ordered these napkins after visiting your lovely shop…”

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Posted 2 years ago

Thank you Birdi for taking the time to leave a review. We hope to see you shopping with us again.

Posted 2 years ago

“Nice product. The colour wasn't as bright as the picture suggested. I was expecting a bright orange but in reality it is more brown. Still a nice cup and looks to be good quality. Delivery was quite slow (mine took 4 days to arrive from shipping) so pay extra if you want it quickly.”

Helpful Report

Posted 2 years ago

Hello Emily, thank you for taking the time to leave your review. We are sorry for the disappointment around the colour. The colour can change from batch to batch and of course in photography. We are happy to swap for a brighter mug if you would wish to exchange? We would also like to apologise on behalf of Royal Mail for the delayed delivery. We do send our orders out on a 48 hours service but from time to time delays within their service do occur. Once again, may we thank you for your valued order and apologies for any inconvenience or disappointment called. The Folk Interiors team

Posted 2 years ago

“Delivery took longer than expected, no contact with the seller.”

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Posted 2 years ago

“We’ll it’s quite hard to review when I haven’t received my order yet?…”

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Posted 3 years ago

“My item has not arrived. Stuck in a royal mail depot!!!!”

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Posted 3 years ago

Hello Rebecca I'm so sorry this hasn't arrived. I have just checked the tracking again and it looks like it is out for delivery today but please let me know if there are any problems Katy

Posted 3 years ago

“The colours of the mugs weren't as vibrant as the internet photos indicated they would be.”

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Posted 3 years ago

“Loved the design but hadn’t appreciated how small the item were. Colour not always close to what is advertised. Still kept the items as they are beautifully designed!”

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Posted 3 years ago

“I think communication could be improved. Before we placed our order, we phoned with a query; we had to leave a message on the answer machine but nobody ever called us back. Half our order has arrived safely, carefully packaged and with a friendly note explaining that the remaining item would be coming via a courier. However, it has not arrived and two emails I have sent have not been acknowledged or replied to; this is a little disappointing. We are pleased with the item we have received.”

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Posted 3 years ago

“Service was fine. I would like to return the cushion though”

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Posted 3 years ago

“The parcel was poorly packaged. The Maileg pixie was not wrapped in anything that would protect it from the rain. If it had been raining the Maileg pixie would have been damaged. Could have been in a box.”

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Posted 3 years ago

Thank you for the feedback. I'm sorry that you weren't happy with the packaging. We don't use any plastic in our packing room and have been trialling the paper envelopes this week for the first time. I will let everyone know that Maileg should always be packed in a box. Katy x

Posted 3 years ago

Folk Interiors Ltd is rated 4.8 based on 4,371 reviews