Flowers by Nattrass Reviews

Name: Flowers by Nattrass
Rating: 4.89

4.9 Rating 526 Reviews

97 %

of reviewers recommend Flowers by Nattrass

Company Reviews

Metrics

Info

4.9

Based on 526 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

01325 467154

Email:

info@flowersbynattrass.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was fine, very nice product catalogue but delivery is a little bit slow..”

Helpful Report

Posted 1 month ago

“Our friend shared a picture of the flowers and prosecco she received this morning, and I have to say I was disappointed with the amount of greenery that was included. Having spent £50 and asked for hydrangeas and lots of greenery I was slightly dissatisfied with what a saw in the picture. On a plus they where delivered promptly.”

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Posted 1 year ago

“Expected more soft colour with no cabbages”

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Posted 1 year ago

“On ordering the 4ft spray for my father’s funeral I asked for rosemary to be included for remembrance. I had stressed this was really important and didn’t mind if they bought some from the supermarket. I was assured there would be no problem at all in getting the rosemary. We brought the spray home afterwards. On looking at the spray later I realised there was non in there. On calling today I have been advised the supplier had let them down, they did not give a reason for not buying some quickly from the shops. They had not called that morning feeling it would upset us further and apologised. We would have gone out and bought some. If I had not noticed I feel no one would have called. I am so upset, I feel I haven’t sent him to rest properly. Will not use again.”

Helpful Report

Posted 3 years ago

“1. Nattrass need a dedicated space/box for the name of the deceased and the funeral details if known. 2. Why not give an option of sending a photo of the actual flowers provided as the sender may not be going to the funeral/may be on holiday? (in Spain like I was). 😎”

Helpful Report

Posted 5 years ago

Hi Paul, We could of provided a picture of the flowers if you had requested, that is no problem and we have done it before. There is a notes box when you are filling in the order details that you can put any extra details into. Kind Regards, Katie

Posted 5 years ago

“Hi, I was planning to write before getting this survey request. The service was good and I got a call about delivery so happy with that but I was disappointed by the flowers themselves. I know it said when ordering that the flowers may not be identical but I feel the variance was too great and what was delivered was greatly inferior to what I saw online and not worth €50.”

Helpful Report

Posted 5 years ago

“Mother inlaw didn’t know she had any flowers until the day after when I asked her if she’d recieved them. They were put somewhere as she wasn’t in but didn’t get a note through the door, this was in the corner of the mail box which she only saw as she was looking for it. So didn’t get on the day intended”

Helpful Report

Posted 5 years ago

“I have to confess to being disappointed with the flowers you sent on my behalf for my friend's birthday. The problem is that I presume that the arrangements shown on your website, are the highest priced arrangement. So when ordering an arrangement at a lesser value, it isn't going to be as good. You will see from the attached photo that there is a lot of greenery which definitely isn't in such abundance in the website photo. Equally, the container it's in is much wider and obviously needs more flowers in it to make it look as good. Please would you consider showing arrangements at a lesser value so that senders know what to expect. Thank you.”

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Posted 6 years ago

Hi Jackie, We are really sorry that you were disappointed with the flowers. I will look into this and be in touch shortly. Regards Sally

Posted 6 years ago

“Ordered one of the more colourful bouquet's but when it arrived it was green and white, receiver was happy but I was disappointed as not what was ordered.”

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Posted 6 years ago

“I bought some flowers on Friday 12th as it was our 10 year anniversary and we used yourselves in 2006. My wife loved them to start, but after 4 days they now look unappealing. As they cost 3 times my usual budget I'd hoped for better, sorry to pass such negative feedback.”

Helpful Report

Posted 7 years ago

“They were exactly what I ordered and delivered in the time I asked however we have only had the flowers for three days and they have started dying already. Compared to supermarket flowers for £10 which last atleast a couple of weeks”

Helpful Report

Posted 7 years ago

Hi Peter, Your flowers should have lasted a lot longer than 3 days - I can replace them for you if you send me some pictures of the flowers to katie@flowersbynattrass.com. I hope to hear from you and I hope we can rectify any problems that you have had. Kind Regards, Katie

Posted 7 years ago

Flowers by Nattrass is rated 4.9 based on 526 reviews