Flowers by Nattrass Reviews

4.80 Rating 206 Reviews
93% of reviewers recommend Flowers by Nattrass

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Own Driver
delivery methods
Next Day
average delivery time
97%
on-time delivery
100%
accurate and undamaged orders
Customer Service
Email, Live Chat
communication channels
"The flowers were nothing like the ones that I ordered from your Web page. I chose the £35 bunch of the ones that I thought that I was getting and there is no way that this bunch is worth £35"
Posted 3 years ago
Hi Howard,
I'm very sorry that you weren't happy with your bouquet - if you send us a picture of your flowers then I can see what went wrong, and we can replace them for you. We try our best to match the bouquets with the pictures, but as you can appreciate flowers are a natural product - if there is a variety of better quality that matches with the theme of the bouquet we will use it to ensure you get the best. It states in the product description that content may vary.
Kind Regards,
Katie
Posted 3 years ago
Visit Website
"Very dissapointed with the service today. Went in to buy some flowers for my mother, and one of the staff was helping me pick out the flowers. A colleague of hers was extremely rude telling us that they have to leave and are closing. They made me rush buying my flowers which were not what I wanted as I was rushed. Will never shop with nattrass again. It should have been made clear that they do not want to serve customers, instead of letting me come in. They also charged me over just because they were in too much of a rush to actually add up how much it was. I was suppose to be charged £9.75 however was charged £10. Don't waste your money here, go elsewhere where you will not be rushed and over charged just so they can get home."
Posted 4 years ago
Flowers by Nattrass is rated 4.80 based on 206 reviews

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Alice, Customer Support