Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We will pass this onto our team. If there is any other way we can help, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team)
Thanks again,
Aine O'Hare
Content Manager
FIRST4MAGNETS
Hi Terry - Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the magnets you ordered did not arrive when anticipated. Please be assured a member of our team will be in touch with you to look into this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team)
Thanks again,
Aine O'Hare
Content Manager
FIRST4MAGNETS
“Hello, My first order was received promptly, earlier thatn expected. Excellent service.
Unfortunately my second order has not yet arrived. It does appear that you have been let down by The Royal Mail, as the package was taken to the wrong sorting office!
I'll let you knopw if it arrives or if we need a refund.
Regards,
Ian Tattersall
Style CAfe Ltd”
Hi Ian,
Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the magnets you ordered did not arrive when anticipated. Please be assured a member of our team will be in touch with you to resolve this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team)
Thanks again,
Aine O'Hare
Content Manager
FIRST4MAGNETS
“I am a repeat customer of the 30mm ferrite magnets as they are perfect for my needs. I use them to make and sell decorative magnets so the quality is important to my business. Whilst the magnets are suitable, I feel the quality has altered in recent months and methods of shipping resulted in many of the magnets being damaged in the process. Customer service was great at sending out some replacements but please reconsider how magnets are shipped. Please do not send them out loose in a bag as they chip and can break. Go back to sending them in plastic boxes or in columns wrapped well with bubble wrap to prevent damage. Thank you 😊”
Hi Joanna, firstly thank you so much for being a repeat customer and for taking the time to share your feedback. We're glad to hear that our 30mm ferrite magnets have been a great fit for your business, and we truly appreciate your loyalty.
We apologise for the recent issues you've experienced with the packaging. Because you ordered a larger quantity, we packed them differently to optimise shipping, but we completely understand how this affected the quality of the magnets upon arrival. Your feedback is incredibly valuable to us, and we're already making changes based on your experience. We'll be ensuring more secure packaging method on the larger quantity packs, to ensure your magnets arrive in perfect condition.
We hope you continue to trust us for your magnet needs, and we’re committed to providing you with the high-quality products and service you’ve come to expect. Thank you again for your business, and we look forward to serving you in the future! 😊
If you have any further questions or queries about your order or need help with an application don't hesitate to reach out at sales@magnetexpert.com.
Have a great week!
Thanks again,
Aine O'Hare
Content Manager
FIRST4MAGNETS
Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the magnets you ordered were not right for your application. Please be assured a member of our team will be in touch with you to resolve this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team)
Thanks again,
Aine O'Hare
Content Manager
FIRST4MAGNETS
“The service from first4magnets was good, no issues there. The product however had an issue. The self adhesive roll has a blue film, which is extremely difficult to remove. This resulted in creases along the whiteboard roll.”
Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry you had issues with the product when using it for your application. Please be assured a member of our team will be in touch with you to resolve this issue, but if you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team)
Thanks again,
Aine O'Hare
Content Manager
FIRST4MAGNETS
“Ordered item delivered after a reminder. The magnet has been installed at the cold water copper tube supplying water to the kitchen sink. It is still too early to comment on its effectiveness of elimination of calcium in the hard water.”
Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We understand you cannot provide a full review until you have tested our product fully, however if there's anything we could have done to make the experience with us so far a 5* review we would love to know! If you are happy to share some more details with us don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team)
Thanks again,
Aine O'Hare
Content Manager
FIRST4MAGNETS
We appreciate you taking the time to feedback, thank you Gavin. We are sorry the magnets you ordered were not the size you had envisioned. Please reach out to sales@first4magnets.com they will be happy to assist and amend any issues.
Kind regards,
Aine O’Hare
Digital Marketing Executive
“the magnets themselves are actually excellent and the service is very good. the reason for low rating is that the adhesive on the magnets is pretty poor and did not stick properly even after 48 hours. if this can be rectified i have no issue with giving a full 5 stars.”
“The magnets themselves are very strong .If buying them for pure magnet purposes very good . However I needed strong adhesive and sadly this is lacking . I tried 2 magnets luckily before I used the rest , both fell down . I am going to try using gorilla glue as adhesive , if this doesn't work they are not fit for the purpose i bought them for”
“The only element of the purchase that I have experienced so far is order placement. The order process is good, but obtaining an invoice as an attached document seems to be a problem. I have requested a copy and have yet to receive one. I must have the document for posting.”
“I bought these magnets specifically to fasten a lightweight notice board to the side of a refrigerator. I stuck six magnets spaced around the edges and the board adhered to the fridge but then slid down to the bottom. Subsequent tries produced the same result. Obviously not suitable for the purpose.”
“Initially a little disappointed that only one of the two magnets had been countersunk. Designed to make close contact made impossible because the screw head holds the two magnets apart. Unfortunately the first time the magnets were used, one of the magnets broke across its weakest point. The screw is holding it in place but will probably need to be replaced.”
“I wanted magnets for my grandson. You need to read very carefully the size, and the strength of the magnets. Obviously depending on their use. Some I ordered were so strong, and small I couldn’t get them apart. The company is helpful, so my advice is get in touch first before you purchase!”
“Using the website is not as straight forward as it would appear. The filters remove some magnets that shouldn't have been filtered out. I like the image of a pound coin thus giving a sense of scale.”
“I bought the 40kg pull magnets and the 6kg pull magnet. The 40kg Pull magnets are nowhere near as strong. The 6kg magnets come with protective metal plates for transportation so they don’t magnetise to other things, Where as the 40kg magnets don’t which is odd. I’m going to keep the 40kg magnets as I will have use for them. But not what I had planned for them. ??”
“Good product - reasonable time for delivery. Cardboard packaging was damaged so the middle of the magnetic sheet was also damaged. Not the end of the world as I was cutting the sheet into smaller sizes anyway but really it should have been delivered unblemished. Wether this was a courier issue or the fact that the cardboard packaging was unfit for purpose, I leave that to others discretion.”
