FirewoodFund Reviews

Name: FirewoodFund
Address: 12 Lakes Avenue, Mulbarton, Norwich, Norfolk
Rating: 4.88

4.9 Rating 585 Reviews

98 %

of reviewers recommend FirewoodFund

4.9

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Write Your review

Tell us how FirewoodFund made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FirewoodFund 5 star review on 21st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kindling and firelighters arrived well packaged and fine. It was a bit of a surprise to have a ¬£15.00 delivery fee added as I wasn‚Äôt buying logs. I can understand why but didn‚Äôt see anything about that on the website when I ordered. I use hotlogs so don‚Äôt know about the logs though I‚Äôd be interested if they became available on this site.”

Helpful Report

Hi Jane, we have since improved the site by adding a minimum delivery value. The issue you describe can no longer happen.

“Great service. Matt went to great lengths to help when the delivery company delivered a few days late due to seasonal pressure towards Christmas.Thanks Matt.”

Helpful Report

No problem Tricia - hope you had a warm and cosy Xmas

“The ordering system was efficient and the logs arrived quickly. However, they arrived on a wooden pallet and had to be left in the street as the delivery person could not get his trolley over the road kerb in order to place the pallet on the property. It should be made clearer how the logs are going to arrive so that customers can judge whether this delivery system is suitable for them.”

Helpful Report

Hi Stuart, thanks for taking the time to leave us a review. We have since made a number of improvements to the site to make the log delivery method cleaner.

“good quality wood but delivery driver could only drop pallet at end of drive which left us having to move by hand all the wood to garage.....”

Helpful Report

Hi Ian, thanks for leaving us a review. Sorry occasionally there are delivery limitations. Some log delivery companies offer a ‘delivery to wood store’ service, so we would recommend doing that next time. Best wishes

“Great quality Kiln Dried Logs - would recommend”

Helpful Report

Thanks for saying you would recommend our company. :)

FirewoodFund is rated 4.9 based on 585 reviews