FireText Reviews

Name: FireText
Address: Tremough Innovation Centre Penryn Cornwall, Penryn
Rating: 4.95

5.0 Rating 1,330 Reviews

100 %

of reviewers recommend FireText

Company Reviews

Metrics

Info

5.0

Based on 1,330 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 038 5522

Email:

hello@firetext.co.uk

Location:

Tremough Innovation Centre Penryn Cornwall
Penryn
TR10 9TA

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Working with Firetext (and particularly Ryan Dower) has been a refreshing experience after dealing with large tech companies that sit behind a virtually unpenetrable wall. To be able to send an email and get a response within an hour or have a chat on the phone is incredible. The best I got from multinationals was a possible response on a forum a few days after posting a question. In most cases, the response was unhelpful and then I had to wait a few more days for clarification. With Firetext, technical challenges were sorted within hours rather than weeks. We are a small and nimble company and when we have an idea for market, we want it out there as soon as possible- Firetext and Ryan helped make that happen. Nathan Hewitt- MD FiltaBund”

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Posted 1 year ago

“We've been really happy with FireText so far. The service is reliable, and the customer support and setup team have been very helpful. We're using FireText for service alerts, and it's doing the job perfectly. My only wish is for an option to include a parameter in the email-to-SMS function (e.g. 123456@sms.firetext.co.uk?from=NAME) rather than relying on groups. Other than that, it's been excellent - would definitely recommend!”

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Posted 1 year ago

“great easy system to understand”

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Posted 1 year ago

“Really helpful staff who guided me through the process. Fantastic customer service and an easy to use platform.”

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Posted 1 year ago

“Ryan and Alannah are always very fast with responses, very helpful, friendly and effective with resolve and results. We've had our requests dealt with excellently, and with follow-ups too. Extremely pleased with their service, and is a pleasure communicating with Firetext.”

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Posted 1 year ago

“Fast and very user friendly. The price packages are very reasonable, this has been a great find for my small business. This service is faultless.”

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Posted 1 year ago

“Support is always top notch and personal. Been with these guys for over 10 years and they’ve never missed a step! API is great for you devs out there!”

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Posted 1 year ago

“Staff are really approachable, nothing to much trouble and easy website to use. All our customers have loved the information we send for our Sweep Business.”

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Posted 1 year ago

“great, quick service”

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Posted 1 year ago

“⭐⭐⭐⭐⭐ Ryan has been absolutely fantastic with FireText admin support! He is always helpful, efficient, and goes above and beyond to ensure everything runs smoothly. His expertise and dedication make managing tasks so much easier. Highly recommended!”

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Posted 1 year ago

“Really easy to use. System is customable to our exact requirements. Service from Account Manahement has been outstanding - nothing is too much trouble. Would highly recommend.”

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Posted 1 year ago

“Very good and quick, has been great for our company starting out.”

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Posted 1 year ago

“2 weeks into Firetext and I honestly don't know where our business would be without it. Onboarding with Alannah was so easy (and enjoyable); after adding a few credits, we were sending SMS alerts to customers as if we texting from our own mobile phones! We have been able to confirm appointments, send out bulletins and keep our customers updated in a fraction of the time that it would have taken to do so by telephone, email or letter. As a small business, we seek efficieincies wherever we can and Firetext has been a wonderful and seemless intergration into our processes. I would highly recommend their services to businesses small and large and I look forward to growing our business with Firetext at the core of our opererations.”

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Posted 1 year ago

“FireText has significantly enhanced our communication with customers, leading to higher engagement and better results. I highly recommend this system.”

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Posted 1 year ago

“Excellent service - easy to use - very responsive and proactive communication from customer service. Would highly recommend.”

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Posted 1 year ago

“We have found it really easy to use and the interface is straightforward. The ability to add credits as required is also a big plus point.”

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Posted 1 year ago

“It’s rare to find such dedication and care in today’s fast-paced world, I highly recommend FireText for anyone seeking the services offered. FireText is a team that genuinely cares about their customers. I will definitely reccomend to others. A big thanks to Ryan for looking over our services.”

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Posted 2 years ago

“Very efficient and works super well”

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Posted 2 years ago

“Ryan at FireText took me through the process and got me set up so efficiently. I had a tight turnaround but this was no problem for him and I really appreciate his efforts. Very pleased that I was recommended FireText”

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Posted 2 years ago

“Great customer service experience, we had a query and Alannah sorted it out swiftly and sorted out a resolution within the hour. Would highly recommend.”

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Posted 2 years ago

FireText is rated 5.0 based on 1,330 reviews