Fire Safety Equipment Reviews

Name: Fire Safety Equipment
Rating: 4.47

4.5 Rating 412 Reviews

86 %

of reviewers recommend Fire Safety Equipment

4.5

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Fire Safety Equipment 5 star review on 19th September 2025

Anonymous

Fire Safety Equipment 5 star review on 2nd May 2025

Doreen J

Fire Safety Equipment 5 star review on 15th November 2024

Richard S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BROKEN AND NO REPLIES - Arrived with broken seals - emailed asking for help - no reply for over a week. Chaser email sent and still no reply. Zero customer service”

Helpful Report

Posted 1 year ago

Hello - Thank you for taking the time to leave your feedback regarding your recent purchase of our 6kg Powder Fire Extinguisher. We greatly appreciate your support and value your opinion. We would like to sincerely apologise for the inconvenience you experienced with our product. It is not indicative of the quality and service we strive to provide. We understand that the extinguisher arrived broken and without a seal, and we are truly sorry for this oversight. Furthermore, we are disappointed to learn that you did not receive any responses from our company. We understand how frustrating it can be to not have a timely and helpful response when seeking assistance or clarification. Rest assured, this is not the level of customer service we aim for, and we deeply regret any frustration or inconvenience caused. We genuinely appreciate you bringing these issues to our attention and would like to take this opportunity to make things right. We would be grateful if you could provide us with more details regarding your experience. Please could you email us at - sales@firesafetyequipment.co.uk so we can get this sorted out for you.

Posted 1 year ago

“I ordered two fire extinguishers to use at our sports club. I paid for them and was delighted they were on their way and at such a good price. However two days later I was refunded and the order cancelled with no explanation. If you don’t deliver to Northern Ireland you should clearly state this at the checkout to avoid everyone wasting their time trying to get to the bottom of the refund!”

Helpful Report

Posted 1 year ago

Hi Alexius Thank you for taking the time to leave this review. We appreciate the frustration on your order and will be looking at some solutions to avoiding this happening in future. Once again, apologises for the inconvenience here and hopefully you've managed to source replacements with the refund. Thanks,

Posted 1 year ago

“Still hasn't been delivered”

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Posted 1 year ago

“I ordered the fire safety equipment approx. 2 weeks ago and I have yet to recieve it. I am now very worried that the website I ordered from is a scam and that Fire Safety is not a genuine company.”

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Posted 1 year ago

Hi Joanna, Apologies for the delay in your receiving your products. This does not meet our normal high standard here at Fire Safety Equipment. There has unfortunately been a supply issue with the multi-chem fire extinguishers however rest assured we are working to get your order across to you as soon as possible. Thanks,

Posted 1 year ago

“I have telephoned re wrong delivery but have not received a reply. I ordered a 6lt wet Chemical but received a 6lt Water. Still waiting a reply. Trevor Mckittrick”

Helpful Report

Posted 1 year ago

Hello Trevor, Thanks for taking the time to leave this review. We're sorry that on this occasion there was a mistake with your order. We hope to get this rectified for you ASAP. Could I ask you to contact us on - https://www.firesafetyequipment.co.uk/contact-us/ So that we can look to get this sorted for you. Thanks,

Posted 1 year ago

“Don’t believe the reviews about fast delivery as we place an order for one extinguisher it’s a week later not delivered and no reply to my email”

Helpful Report

Posted 1 year ago

Hello - Thank you so much for taking the time to provide us with your valuable feedback regarding our Fire Safety Equipment. We sincerely appreciate your effort in letting us know about your experience, and we apologise for the inconvenience caused. We understand your frustration regarding the delay in the delivery of the extinguisher you ordered and the lack of response to your email. We truly value your feedback and would like to make things right for you. Could you please email us with your order number? Once again, thank you for sharing your concerns with us. We are committed to providing the best possible experience for our customers, and your feedback is instrumental in helping us achieve that. We look forward to hearing from you and making things better. Best regards,

Posted 1 year ago

“Never recieved my order. No reply to emails”

Helpful Report

Posted 1 year ago

Hi Natasha, Thanks for taking the time to leave this review. We always value feedback on our services. It looks like on this occasion, we haven't lived up to our normal high standards. Would it be possible for you to email us on sales@firesafetyequipment.co.uk with your order number so that we can investigate this for you? Thanks,

Posted 1 year ago

“Unfortunately never recieved the order and comms has been poor. We missed the initial delivery due to being shut for snow. We were left cards x 4 for the 4 parcels, from DX to arrange redelivery, but the numbers were not recognised on their tracking system. Chased with Fire Safety online without much help. Still don't have the order nearly a month on!!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with your feedback regarding your experience with our Fire Safety Equipment. We sincerely appreciate your input and apologize for the inconvenience caused. The unfortunate snow closure led to missed delivery attempts, and it seems there was a miscommunication with the tracking numbers provided by DX for redelivery arrangements. This is not the level of service that we strive to provide, and we deeply regret any confusion or frustration it may have caused. If you could email us on sales@firesafetyequipment.co.uk We assure you that we will get working to resolve this issue and fulfil your order as soon as possible. Thank you,

Posted 2 years ago

“Sorry but at the moment I'm still waiting for it to turn up”

Helpful Report

Posted 2 years ago

Dear Mark, Thank you so much for taking the time to share your feedback on Fire Safety Equipment. We genuinely appreciate your valuable input and apologize for the inconvenience caused by the delay in receiving your order. To rectify the situation and make it right for you, we would love to hear more about your specific concerns. Could you please email us on sales@firesafetyequipment.co.uk so we can chase this up for you? Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding. We look forward to hearing from you and working towards a better experience for you and our future customers. Thank you,

Posted 2 years ago

“I’ve had to cancel a fire safety inspection tomorrow because they haven’t arrived yet. Quite poor really.”

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Posted 2 years ago

Thank you, Peter, for taking the time to let us know about your experience with our Fire Safety Equipment. We apologize for the inconvenience of having to cancel the fire safety inspection tomorrow due to the delay in the shipment. Can you tell us more about what happened, and how can we make things better for you?

Posted 2 years ago

“i have sent two messages regarding my order with missing items and missing parts still waiting a response”

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Posted 2 years ago

“Other reviews must be family members , my experience has so far been excruciating . Nothing turned up yet”

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Posted 2 years ago

“Placed order on 28/7/23 still not arrived, no communication from company, only way to contact is via email or contact form - tried both still not had a reply from either. No having to chase for a refund of nearly £300. Nightmare company!”

Helpful Report

Posted 2 years ago

Hi Ben, Thanks for taking the time to leave this review - we always value feedback positive or negative. Unfortunately, delivery of this item was attempted on 31/7 however nobody was present to sign for this delivery. This was due for redelivery tomorrow however as requested this has now been cancelled. Sorry that on this occasion you didn't manage to receive your item but hope the full refund gets to the promptly. Thank you,

Posted 2 years ago

“Absolute rubbish It took over 2 weeks to get a 4kg powder extinguisher, as it said when purchasing 3-5 days. No email or call to explain the delay "NOTHING" Shocking service "PLEASE GO ELSEWHERE FOR FIRE SAFETY NEEDS AS THEY ARE SHOCKING"”

Helpful Report

Posted 2 years ago

Hi Gene, Thanks for taking the time to leave this review. Unfortunately, it seems the delay in this getting to you was caused by the fact that there was nobody home to collect this delivery. This was a signed delivery and required somebody present. This delivery failed 2 before it was signed and delivered. Attempted delivery 27/7 (no one home) Carrier carded customer Attempted delivery 28/7 (no one home) Carrier carded customer Delivered 31/7 – signed for by GENE C Thank you,

Posted 2 years ago

“Two weeks on I have not recieved my goods, nor had any communication from the company. I am beginning wonder what exactly going on !”

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Posted 2 years ago

“Phoned many times chasing order that I had paid for in advance. Weeks later still waiting.”

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Posted 2 years ago

Fire Safety Equipment is rated 4.5 based on 412 reviews