“I had a snag with a ticket and customer service gave me a fast and excellent service. I have bought several tickets from them and always got a good value for my money.”
“An agent named Zane was the first staff member to respond to my query and was unhelpful and rude.
Titania then took over my query and was friendly and professional.
However, as a wheelchair user, I requested information regarding what “materials” would be provided at the Monet Experience in London, as the venue did not have step-free access to upstairs where further art was to be displayed. I was told that this information would not be released until 1 August when the tickets went on sale (negating my need to have a spot on the list for presale tickets).
It is astounding that people with mobility issues are so totally unimportant to a company as large as Fever - oddly enough, we are humans and enjoy life! I know, it really does sound crazy, doesn’t it?!”
“Mariana V responded to my first and subsequent emails very quickly and in an efficient and friendly manner.
I would certainly recommend the fever group from my experience so far.
Well done.”
“Loredana.F of the Fever team was so helpful with her prompt reply when I made a mistake with the dates when purchasing my tickets. She gave me a clear explanation on how to amend the error and I am so happy to have my new tickets at no extra cost. Many thanks .”
“I have purchased a number of London Immersive Events through Fever and never experienced any problems....they do pretty much what it says on the tin.
Today I purchased two tickets for the Monet Immersive event and accidently forget to chance the time that I wanted to visit.
A quick email and Pedro came back with a solution....but the techie side of me was unable to act on it. Once I pointed out the problem, Pedro came up with another solution and the problem was solved.....and that all took less than an hour.
FEVER obviously want your business and are prepared to do whatever is necessary to make things work.....and that's what they did for me.
I would highly recommend them for their customer service and helping me as they did......thank you Fever.”
