“I wasn’t expecting an exchange as it was within 24 hours of our booking but I was ill and thought I’d ask.
I had tickets exchanged for a voucher within 30 minutes. Am delighted”
“I wasn’t aware I’d lose credit, customer service rep was polite but gave little/no chance for discussion moving the discussion to email and closing the conversation without a satisfactory resolution.”
“My experience with Fever was great. I had to change my booking with short notice, due to sudden health issues. They were very helpful. I’ve contacted them late in the evening , yet they responded really quickly, and helped to resolve my issue.”
“A very quick response to my early evening query , a few emails and my query resolved by 10pm
I was pleasantly surprised Luis got back to me so late at night”
“We have bought tickets form fever twice, and as we needed help with our order we reached to customer services via live chat. I have to say they response time and professional approach is second to none- thank you very much, your help was fantastic.”
“Bought tickets to see Jocelyn Brown. Was not stated on fever app that she would not perform until 10.15 pm. We arrived at 5pm and experienced 5 DJ sets and was not aware of the timings. It was only when I went on the live chat with Anna from fever was we made aware of the line up and times, she had found the information on 360” Instagram page. As we are over 50 we had not signed up for a 5 hour rave lol and to have the main event occur for approx 25 mins was to say very disappointing. Wouldn’t attend such an event again as it was not what I had purchased or led to believe I was getting.”
“I bought tickets for a candlelight concert, wasn’t sure we could make it so paid a little extra for refundable tickets.
I requested a refund early on Sunday morning and received one within an hour no questions asked.
Great, trustworthy company. Will definitely buy tickets again”
“We were unfortunately not able to use our original tickets for health reasons. When I contacted Fever they responded very promptly and were very helpful, issuing me with a voucher for replacement tickets enabling us to rebook when all members of our group are well.”
