“Although it took a time to find a phone number for Fever, once I contacted them, Jiyeong L sorted out my problem promptly. Very impressed with the customer service. Thank you.”
“The fever customer team were brilliant with responding to my query!
It was quite late at night & wasn't expecting a reply until the morning or a few days at the latest.
Thankyou so much! :)”
“I have a problem which as stopped us attending a concert that we wanted to go to. They came up with a solution that as solved the situation. We are really pleased and will book again thank you best regards stay safe”
“I booked my ticket for the Van Gogh immersive experience on Fever and it was straightforward. The tickets were saved and retrievable. I then needed to change the date of my visits and when I did so, there was a problem and I couldn’t rebook using my credit, so I contacted Fever by phone which was great and Katherine answered immediately and worked with me to solve my problem. It was brilliant being able to speak to someone which is unusual nowadays and she was fantastic. Thank you Katherine! I would book with Fever again knowing that in person support is there.”
“I made an error with my booking date and the customer service team dealt with my request very swiftly and efficiently, I received an initial response within the hour and then after supplying further information, a reply within 10 minutes. Allowing me to rebook with a voucher provided. This was easy and quick to do via the app. I am very pleased with the service provided and would happily book via Fever again.”
“Absolutely brilliant service. Had to cancel a ticket at the very last moment so emailed Fever. Expected the usual 1 or 2 day wait for a reply that I'd experienced with most other sites, instead they got back to me within the hour. Although they were completely within their rights to refuse to issue a refund voucher they orgnised it straight away. Amazed and very pleased!”
“Something went wrong with the signal in the area and so I lost my one time view ticket. Fever was very quick to respond and a couple days later checked in on me to see if I managed to get my ticket. Unfortunately I was not able to so they gave me a voucher of the same value.
Overall I am very happy with the out and the very quick turn over”
“Contacted them to rearrange timing and they were very speedy in response, accommodating and friendly. Issue resolved in a matter of seconds and good communication. Very happy with service”
