“Even if I was not sure how to correctly submit a refund request, after checking the information available on the website or the app, the team replied quickly and was really helpful in finding a solution addressing my specific situation (non-UK resident holding a ticket to a London show that was cancelled).”
“After a technical issue with payment I contacted customer services via email. I expected the normal delay and lack of communication.
I am happy to say that that I had contact I under 2 hours with a reasonable explanation. Rather pleased.”
“Booked tickets for 5th August but venue closing 30 July. Very disappointed.
We're quick to respond that full refund on my way but does not take away from the fact we were looking forward to seeing this and had booked coach tickets to venue.”
“When I received my confirmation I realised I had booked the wrong time. I emailed straight away and had heard back within the hour. Fast to respond and helped me to correct it. Straight forward process, so no stress.”
