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fascias.com Reviews

4.4 Rating 1,950 Reviews

9 %

of reviewers recommend fascias.com

Company Reviews

4.4

Based on 1,950 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0117 9719922

Email:

info@fascias.com

Location:

3 Small Street
Bristol
BS2 0SQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They dont hold stock? If they do 5 x days later Not even sent out yet! BS! There website states they will send out same day what a load of BS ORDERED ON 29TH SEPTEMBER! NOW 4TH October and not sent out! THEY SAID they had flooding on the 4th October 2021 so please dont use that excuse again! What have you been flooded the day i placed my order? flood still there? Flood on my roof too soon if i dont get it protected with fascias i wish i didnt order from you now! Order Details Order ID: #60280 Date Added: 29/09/2021”

Posted 2 years ago

“Bit hopeless. Took ages to deliver snd them some items wrong and some missing. Would try somewhere else for you fascia”

Posted 2 years ago

“I would also leave a zero star if it was possible. I have waited 3 weeks for an order and they claim on their website that they despatch "within 24 hours" Sat on hold on the phone system for over 30 minutes when it tells you you're number two in the queue then number one and then hangs up. Tried emailing three times but no response. It looks from the reviews like they were good a long time ago but they are clearly in trouble now. It's disgraceful that there is no way to cancel my order other than maybe drive 3 hours to Bristol and try and speak to someone.”

Posted 2 years ago

“Same as many others by the look of it. All I wanted to find out was an eta for the products I had ordered. No way of contacting them by phone or direct email. Left in the automated message que that leads to nothing and remains unanswered. Will be contacting PayPal for a refund as there is no way of cancelling an order that I could find on their website. It is a shame the internet is abused by so called companies setting up their stall offering an alleged service that should save you time but ends up costing more time and money than it would have cost downing tools and going to the wholesaler to purchase. Avoid at all cost.”

Posted 2 years ago

“Shocking waste of time. Echo everyone else's comments, take your order and payment, don't ship the goods, don't reply to emails and their telephone system is rigged to always say you're 2nd in the queue but you'll NEVER get through. Reported to VISA for trading fraudulently, hopefully stop other people being ode-frauded too.”

Posted 2 years ago

“Had an order arrive with missing items and defective items....trying to get hold of their customer service is a nightmare. Have been on hold for 40 minutes (being told I am next in line) and then disconnected. DO NOT BUY FROM THIS COMPANY. Just Awful.”

Posted 2 years ago

“Don't spend your time and money. Replying after weeks with a vague answer. Conservatory came with lots of issues and different then what was ordered. Staff leaving and coming there's no one professional to deal with. No one to help you get to a end or deal. Everything comes very late and wrong. Too stressful.. the advice is pay a bit more somewhere else and you are free stress and worries.”

Posted 2 years ago

“Paid says in stock no update in order do t answer phone just you are first in the queue then no pick up and no reply to email??? Does anyone know if they are still trading?”

Posted 2 years ago

“maid a order . its been four weeks now every time i phone i am always number 2 in line rang for 15 min sent emails no reply back”

Posted 2 years ago

“If I could give 0 * I would, Absolutely shocking company say all in stock and deliver in 2 days what a joke completely ignore you vie email and impossible to speak to anyone on phone in a queue of 5 for nearly 1hr 30 mins and the queue did not go down. Paid through PayPal so have requested a refund.. Avoid this company and pay a bit more locally a lot less hassle...”

Posted 2 years ago

“SHOCKING - Do NOT USE this Company! Have NO idea how to deal with Customers... Place an order and they will delivery when THEY are ready, yep they will give you a date for delivery but hay! if not good for them they wont bother that day, nor will they even bother to let you know when it's due! USELESS”

Posted 3 years ago

“Order with caution, delayed order and then part of order damaged and faded.”

Posted 3 years ago

“Waiting 2 weeks now, no response to email a couple of days ago, can’t get through on phone. I paid with Paypal so I hope my money is safe. Website still taking orders and saying instock, delivery 3-5 days.”

Posted 3 years ago

“Item turned up late by 2 weeks longer than it said on website and items was then incorrect and parts damaged/ missing . Clips were cheap And broke when fitting. Cheap is not always best would not recommend this company”

Posted 3 years ago

“I am a business owner and I rely on companies to deliver my stock especially with this pandemic I have bought many things off fascias.com and and they have been late every time I'm but this time it has took the biscuit I have waited 4 and a half weeks for two bits of trim which should have cost me me £6.99 each but they ended up costing me £57 for two of them I would not be ordering from this company again I think they are very unprofessional they have not called me I tried to call them and got through to a guy and had the phone put down on me. Keep the great work up guys 👌”

Posted 3 years ago

“Ordered 20th November. The product has still not arrived (8/12). Rang up two weeks ago & it should have arrived by 4or5/12. No one from the company has contacted me either by email, text or phone to explain what is happening. The job I am doing is currently on hold until the pieces arrive. Disappointing.”

Posted 4 years ago

“This is honestly one of the worst companies I have ever had the misfortune to deal with ! They are without a doubt one of the most unhelpful companies to work with, they flat our refuse to help in any way shape or form if something goes wrong ! I strongly suggest you avoid using this company as they have some of the worst customer support I have ever seen.”

Posted 4 years ago

“Dissappointing, really messed me around on last order delivering in bits and not advising shortages so fitters time wasted and client upset. Very difficult to contact over phone to sort out. Something not right must improve communication or will buy elsewhere next time!”

Posted 4 years ago

“The service from fascias.com has been further than disappointing. We have had to purchase twice from the company and the first time they didn't deliver. This meant that we had to cancel other services we rented which came with cancellation fees. Upon us regularly informing fascias.com of this, they were dismissive and continuously lied upon when the fascias would be delivered, ensuring they would come in time. After us cancelling the order in frustration of no arrival, the company did not give us our funds back in the promised time frame and we had to regularly call and ask for the money. The second time, out of pure need we bought from the company again and put specific requests that the company call to inform us which day they would deliver, so we could take the day off of work. This never happened and our delivery was left down the side of our house until we could arrive home.”

Posted 4 years ago

“Rude and unhelpful customer service. I spent £60 on roofing and could not fit it for 2 months. When I did come to fit it I found a couple of end pieces were the wrong length and asked them to send the correct size. I was brushed off with a link to a new piece I could buy from them. OK I should have checked earlier but I still expect better service than that.”

Posted 4 years ago

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fascias.com is rated 4.4 based on 1,950 reviews