Evolution Extra Reviews

Name: Evolution Extra
Address: Thompson Close,Chesterfield, ,, Chesterfield
Rating: 4.84

4.8 Rating 8,517 Reviews

98 %

of reviewers recommend Evolution Extra

Company Reviews

Metrics

Info

4.8

Based on 8,517 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Evolution Extra:

Evolution Extra is Evolution Funding's specialist department for customers with impaired credit. Evolution Funding is the UK's largest motor finance broker.

Partnering with the UK’s most reputable dealers, we work together with our panel of specialist lenders to get you the best possible outcome for your circumstances.

Our market-leading service combined with our innovative technology allows us to ‘hold your hand’ throughout the finance journey. Our goal is to enable you to drive away in your new car as quickly and efficiently as possible.

We are multi-award winning year on year and it’s all down to delivering the highest possible standards of service to both our dealers and you. We look forward to helping you soon.

Evolution Funding Limited and associated trading styles are authorised and regulated by the Financial Conduct Authority for credit brokerage. We are a credit broker, not a lender. Our FCA number is 823324.

Visit Website

Phone:

01246 458 801

Email:

sarahsimpkins@evolutionfunding.com

Location:

Thompson Close,Chesterfield, ,
Chesterfield
S41 9AZ

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Evolution Extra 5 star review on 9th May 2025

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is rubbish they call once and put the phone down straight away. I called back they not answering. Finance price is rip off. On the Web showing £200 a month when they calculated for me they asking to pay £244 a month. Think in 60 month how much you will ripped off? Just Stay away from this company”

Helpful Report

Posted 2 years ago

Dear Josh, we are sorry to hear that you are unhappy with your experience with us. We have checked our call logs and can see both inbound and outbound calls which each time cut off seconds into the call. We also made several attempts to contact you, none of which would connect. We would therefore suggest that there may have been an issue with your phone/connection. Within that time, you then rejected our finance offer and so we made no further attempts to contact you. One of our team leaders has attempted to speak to you to discuss the change in rate, which is influenced by your credit profile and personal circumstances. You rejected our attempts to have a constructive conversation and provide an explanation. Should you change your mind and wish to discuss the matter, you are welcome to get back in contact. Kind regards, Evolution Extra.

Posted 2 years ago

“Very impressed on how quick it was to get things sorted with in half an hour of picking a car I was notified I had been accepted for finance.”

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Posted 2 years ago

“Evolution Extra was very helpful with my purchase, they were very polite when I rang them and dealt with my enquiries professionally”

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Posted 2 years ago

“It was very fast and simple, did not require any unnecessary effort.”

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Posted 2 years ago

“Excellent! Thank you.”

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Posted 2 years ago

“Fantastic staff and very helpful in all information needed”

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Posted 2 years ago

“The service was extremely poor. The advisors didn’t appear to know what was happening at all. I asked to log a complaint and speak to a manager and I was told I would receive a call back. I’m still awaiting this call. They had me sign 4 separate finance agreements, after each one they told me there was an error and blamed the car shop or the company the agreement was from. When I asked what has happened to all previous agreements and assurance these where destroyed they informed me they couldn’t answer that and would call back. I’m still awaiting that call also. The worst company I’ve dealt with.”

Helpful Report

Posted 2 years ago

Dear Samantha, we are sorry that you have had a negative experience with us. We value your feedback and take all complaints seriously. We agree that there have been unacceptable failures in our process and we are currently reviewing those errors with a view to improving our approach. We apologise for the inconvenience we have caused you and look forward to resolving the matter via our Complaints team. Kind regards, Evolution Extra

Posted 2 years ago

“Excellent service good communication throughout instant decision I got my great car due to Evolution Extra.”

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Posted 2 years ago

“I found them really polite and easy to talk to i had no problems with evolution”

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Posted 2 years ago

“Very happy with the service I received”

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Posted 2 years ago

“Excellent service. Quick decision and excellent and clear communication.”

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Posted 2 years ago

“Let's start positive, Danika was a pleasure to deal with. She was polite and seemed to actually help the process along. Wonderful asset to the company. As for the rest....well at least now I know why The Muppets are not on tv anymore, they are all working for this finance company. Why oh why could you not just ask for all of the information you need in one go??? Instead it takes days of me ringing and chasing what is happening and each time some more info is required. Total joke. The rating is poor but does not reflect Danika's input it is purely based on the rest of the dealings I had.”

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Posted 2 years ago

“Fantastic service”

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Posted 2 years ago

“Excellent customer service, fast procedure and helped me purchase my car quickly and efficiently.”

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Posted 2 years ago

“Excellent customer service.”

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Posted 2 years ago

“Never dreamt that I would get finance for my new car until Evolution. So helpful, and the application process was really easy. 10/10 for me, would highly recommend these guys.”

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Posted 2 years ago

“Very fast an an friendly service.”

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Posted 2 years ago

“Excellent customer service very friendly and helpful with any question I had”

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Posted 2 years ago

“Very easy, straight forward and quick, also great that when you ring you get through straight away not like anywhere I know”

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Posted 2 years ago

“The team were friendly and explained everything clearly answering any questions that I had.”

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Posted 2 years ago

Evolution Extra is rated 4.8 based on 8,517 reviews