Euro Car Care Ltd Reviews

Name: Euro Car Care Ltd
Address: Unit 3-4, Beaufort Court Mansfield Road, Derby
Rating: 4.87

4.9 Rating 782 Reviews

97 %

of reviewers recommend Euro Car Care Ltd

Company Reviews

Metrics

Info

4.9

Based on 782 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Euro Car Care Ltd:

Eurocarcare Ltd.
Specialists in Discount Parts, Service & Repair of Citroen, Peugeot, Renault, Fiat & Alfa Romeo. Express shipping daily worldwide. Next day delivery to UK and Europe.

Visit Website

Phone:

01332345869

Email:

parts@eurocarcare.net

Location:

Unit 3-4, Beaufort Court Mansfield Road
Derby
DE21 4FA

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Euro Car Care Ltd 5 star review on 16th February 2022

Mr Jakob E

Euro Car Care Ltd 5 star review on 2nd February 2021

Mr Justin P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wasn’t the same as in the photo”

Helpful Report

Thank you for your feedback Cormac. Yes, you are absolutely correct the photo showed a non-adjustable gear shift rod. But we supply a fully adjustable version to ensure a perfect fit and smooth gear change. For this I apologise. Rest assured that I have now replaced the image to accurately represent the sheer fabulousness of our product. Kind regards Mick

“still waiting for my part after a week, which on its own is not an issue as it's a delivery problem and not a fault of their own, but when they can't be bothered to reply to their email to try to sort it, then I'm afraid that does not look good when I've got a customer waiting for their car and I've got to tell them I can't get in touch with the part supplier.”

Helpful Report

My sincere apologies, No excuses. But here's the reason why. We are a small company and I deal with everything online. Not ideal but many businesses are running lean these days. Sadly I lost a close family member which necessitated that I needed to be elsewhere immediately to care for and relocate my 98 yo mother. I do understand how frustrating it is when enquiries are not responded to, and I endeavour to reply within 48 hours or less. In my defence we do have a phone number clearly advertised. Unlike many online parts sales companies who hide behind a website. kind regards Mick

“I have emailed 3 times regarding my delivery as it has not been received and still have not received a response back”

Helpful Report

Phoebe, please accept my sincere apologies, No excuses. But here's the reason why. We are a small company and I deal with everything online. Not ideal but many businesses are running lean these days. Sadly I lost a close family member which necessitated that I needed to be elsewhere immediately to care for and relocate my 98 yo mother. I do understand how frustrating it is when enquiries are not responded to, and I endeavour to reply within 48 hours or less. In my defence we do have a phone number clearly advertised. Unlike many online parts sales companies who hide behind a website. kind regards Mick

“Had ordered a set of pinch bolts for next day delivery and never received the parts a placed the order on the 20 th and still haven’t the parts”

Helpful Report

Hi Graham, Really sorry, but it is customary in the UK to PAY FOR GOODS prior to them being shipped out. If you choose to pay by BANK TRANSFER and omit to actually send any funds, it stands to reason that your goods will not arrive next day. If you still require the bolts, please have a word with your bank or reorder and pay by card or Paypal. Kind regards

“no parcel tracking number Please reply to my email. Your bill that came out, paid but got a refund, very confused and no refund came to my credit card.”

Helpful Report

Dear Sakda. Thank you for taking the time to award us a one start review. With respect, I would suggest that the time may have been better spent reading the multiple emails that I sent you explaining the situation. As you point out, your were instantly refunded by us as unfortunately we were unable to fulfill your order. As you may or may not be aware, Paypal payments & refunds are instantaneous . However, Credit/Debit card refunds take one or two days. Certainly here in the UK. This is the banks doing and not ours. Things may be different in Thailand. Once again, I apologise for any inconvenience caused and trust that your refund will have by now reached your bank. Kind regards. Mick

“Sadly would NEVER use this outfit. Emailed &phoned for a part I was needing urgently, was told I’d need to contact a member of staff who was working from home, Emailed him twice, and have heard nothing! I’d go elsewhere if you need parts”

Helpful Report

Dear Rod. Firstly, I must apologise for not being able to supply you with a part for your car. Unfortunately, I was called away due to a family crisis which involves the care of my 97-year-old mother, whilst my only other relative who was my mother's carer is -as I type this- on life support. I do realise that it is vitally important that you don't have to catch a bus or walk, and to that end, I am now working from 200 miles away. Desperately trying to catch up on a huge backlog. Again I sincerely apologise for the inconvenience I caused you and hope you managed to find the car part you needed elsewhere. Best regards Michael

“hello, Unfortunately, I still haven't received the part for my car. I am disappointed with the delay.”

Helpful Report

Thank you so much for the One star review. We shipped out your parcel the same day you ordered it and it left the UK. Please let me take this opportunity to apologise for the FRENCH strikes and industrial action that has caused delays all over France. Your parcel has sat at Charles De Gaulle Cedex for over a week and I am really sorry about that. I attempted to get involved with the industrial negotiations to try and chivvy things along a bit, but they implied it had nothing to do with me and hung up the phone. C'est la vie. I will continue to monitor the situation.

“Je reviens vers vous quand le 16 mai Je vous ai commandé Un jeu de ressorts pour un c4 picasso À 7h je n'ai rien reçu et quand je contact TNT ils me disent que le colis a jamais été enlevé”

Helpful Report

Hi Emmanuel Darbellay, Usually, if there is an issue with delivery (which there is) customers contact us directly, rather than announce it publicly. But never mind, our star rating was beginning to look a little unbelievable anyway. We do state clearly that there is a chance that transit delays are possible. This is a TNT FRANCE issue that is out of our control, but having tracked your order I find that there was indeed a delay as the French branch in Flevy had managed to lose your parcel. After 10 days your parcel has magically reappeared in Flevy today (30th May) and will continue its journey. I do apologise on behalf of TNT France for the delay and trust there will be no further issues. Kind regards, Mick

“salve non sapevo di dover pagare altri €87.80 al corriere tnt e giusto farlo sapere al cliente hi I did not know I had to pay another € 87.80 to the TNT courier and right to do it to the customer”

Helpful Report

Hi. In response to your rather rash statement, at the top of the page in RED BOLD CAPITALS it states (In Italian) PRICES DO NOT INCLUDE ITALIAN TAX (SVA) OR DUTIES. AND ANY TNT ADMINISTRATION EXPENSES. IT IS YOUR RESPONSIBILITY TO INVESTIGATE THE TAXES IMPOSED BY THE ITALIAN GOVERNMENT. I am not sure how much clearer we could make it. But thank you for making our ridiculously high star rating a little more believable. Ciao. In risposta alla tua affermazione piuttosto avventata, nella parte superiore della pagina in RED BOLD CAPITALS afferma (in italiano) I PREZZI NON COMPRENDONO LA FISCALE ITALIANA (SVA) O I DAZI. ED EVENTUALI SPESE AMMINISTRATIVE TNT. È VOSTRA RESPONSABILITÀ INDAGARE SULLE TRIBUTI IMPOSTE DAL GOVERNO ITALIANO. Non sono sicuro di quanto potremmo renderlo più chiaro. Ma grazie per aver reso la nostra valutazione a stelle ridicolmente alta un po' più credibile.

“The jury is still out but after a promising start it has been all down hill.”

Helpful Report

“배송 빠르고 모든 일처리 제대로 해 주셔서 감사합니다.”

Helpful Report

For those not fluent in Korean Hangul: 배송 빠르고 모든 일처리 제대로 해 주셔서 감사합니다. Thank you for the fast delivery and all the work done right. Just wondering how far we would have to go to earn one more star. Maybe we could start with a drink or dinner out?

“I have not yet received this order. 26/05/2021, 12:13 'Shipment delayed in transit Recovery' Whatever that means? Status updates Local time Location Action 26/05/2021, 12:13 Shipment delayed in transit Recovery actions underway 25/05/2021, 11:17 Customs has released the goods 24/05/2021, 19:37 Marly La Ville Shipment awaiting physical release - customs controlled area 24/05/2021, 19:17 Marly La Ville Shipment being processed at TNT location. 24/05/2021, 14:07 Pre-arrival customs clearance process started. 21/05/2021, 00:56 Marly La Ville Shipment awaiting physical release - customs controlled area 21/05/2021, 00:39 Marly La Ville Shipment being processed at TNT location. 20/05/2021, 01:56 Dartford Shipment in transit 20/05/2021, 01:55 Dartford Shipment in transit 20/05/2021, 01:50 Dartford Shipment arrived at connection point 19/05/2021, 19:31 Nottingham Shipment in transit 19/05/2021, 18:49 Nottingham Shipment in transit 19/05/2021, 18:48 Nottingham Shipment in transit 19/05/2021, 18:06 Nottingham Shipment now at the depot nearest to collection address 19/05/2021, 15:06 Derby Shipment collected from collection address”

Helpful Report

Dear Mr Naylor Thank you so much for the one star review. We did ship out your order on the very same day that you placed your order on an economy delivery service to France. However I am not really sure that we deserve the one star as your order has been delayed by a couple of days. The delay was caused by a number of factors. Firstly the delay was with TNT the delivery people. But we accept responsibility as we choose to partner with them as they are the most reliable. Secondly, Brexit. Due to having left the EU we are now subject to some very inexplicable customs and border delays. But I will take personal responsibility for that, as I am fairly sure that it was MY vote to leave that tipped the balance. Thirdly, there appears to be a bit of kerfuffle about some pandemic that is going around. All this fuss about wearing masks, taking precautions, social distancing and reducing staff is clearly blown out of all proportion. Not much I can do about that, but I will take ownership of the problem as I did know a guy that had a pet bat when I was a child. Having taken the initiative to speak to TNT it appears your parcel is en route (as they say in France) and will be with you in the next day or two. Disasters of biblical proportions permitting. However, I would be much obliged if you could see your way clear to removing the one star as I feel it is not deserved. Should you wish any further information regarding the shipment this is the number for TNT France 0825 071071 Clearly you did not think to contact us in the first instance, but preferred to go public. Should you wish to take this unprecedented delay further here is the number for Reuters +442031973000 Kind regards Michael.

“AWFUL! Do not buy! I bought a height sensor for my citroen and its not fit for purpose! It is wired up the wrong way so the car goes down when it should go up! It has cost me over £600 at the citroen dealers to identify the fault and they advised me the computer has been damaged and needs replacing at a cost of over £1500!! I have been unable to drive my car for several weeks. I am a front line NHS worker with limited funds and will be seeking a refund and compensation for the stress and hardship caused.”

Helpful Report

Hello Gino. Thank you for taking the time to review. I realise these are stressful times. Especially if you are an NHS frontline worker. Which I notice you mention here, but not on your initial email to us. I will simply post the email I responded to you. Readers can draw their own conclusion. As it has been 11 days since your initial complaint, I assume the issue has been er.. rectified. If you feel like changing your star rating it would be appreciated. Dear Mr A. Thank you for your email. Our parts are genuine and new. The chances of them being faulty from new is virtually nil, but it is possible. This is an issue that is reasonably common. Firstly we must assume that this is being fitted to the Front and NOT the rear. As it is not suitable for the rear. That being so I suggest that the unit has been fitted incorrectly. This is quite a common error. Basically the actuating quadrant works through roughly a 90 degree arc. 12 O'clock to 6 O'clock. If the quadrant is set incorrectly during installation it will work from 6 O'clock to 12 O'clock effectively reversing the action. We have come across this before on a number of occasions because when the sensor becomes worn this can happen all by itself. And we also know that there will be absolutely no damage whatsoever to any other component. This would be a very quick fix and would take but a few minutes. I would have a word with your Citroen dealer. Kind regards Mick I wouldn't be going back to THAT dealer again.

“I bought what I was led to believe was the part that I required only to find when it arrived to not fit the car.”

Helpful Report

Dear Mr Haimes. As far as I can tell you have made two attempts at ordering an engine cover mounting grommet. On both occasions you made no attempt to verify compatibility. Which is strongly advised on EVERY page. I'm sorry you have ordered the wrong part, but please feel free to return it for a refund

“All got to say is it was a nightmare buying parts from this outfit. 1 star”

Helpful Report

Dear Mr G. I assume you are awarding us just one star because you decided to completely ignore the absolutely huge pop-up stating that we do not ship to PO Box numbers. So we refunded your money and asked you for a legitimate billing address to back up your PO Box. You did this and ordered the part which arrived intact and in good time. 2 days in fact UK to NZ. It appears you had an issue with NZ customs & excise judging by the reports it took them a week to contact you for payment and a further 10 days to get a NZ courier to forward it on to you. They in turn took two weeks to get it to you. So, in a nutshell, we did our bit in 2 days. Not what I would call "A nightmare". I do however apologise on behalf of the NZ couriers and Customs officials over there. It is certainly not the normal service we enjoy. As it happens our feedback was beginning to look a bit fake what with all the 5 star ratings from around the globe, so you have probably done us a favour. Have a great day. Regards Mick

Euro Car Care Ltd is rated 4.9 based on 782 reviews