Eureka Reviews

Name: Eureka
Address: Eureka Physiocare Ltd, Hafren House, 5 St Giles Business Park, Pool Road, Newtown, Powys, SY16 3AJ, Newtown, Powys
Rating: 4.85

4.9 Rating 578 Reviews

97 %

of reviewers recommend Eureka

4.9

Based on 578 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Eureka:

Eureka is a fast-growing, vibrant business with a mission to make patient pathway even more rewarding! Working with clinics throughout the UK, Eureka has a range of carefully-selected, top-quality products which reduce your costs and improve treatment outcomes. This approach means we free up your time to focus on what makes money!

Visit Website

Phone:

01686 625 752

Email:

sales@eurekaphysiocare.com

Location:

Eureka Physiocare Ltd, Hafren House, 5 St Giles Business Park, Pool Road, Newtown, Powys, SY16 3AJ,
Newtown
Powys
SY16 3AJ

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Eureka 5 star review on 18th December 2020

Paul H

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products. Good service. I was disappointed recently when there was a delay in receipt of my goods for 2 weeks and wasn't informed of the delay( due to goods not being in stock).”

Helpful Report

“The couch roll came on time and seems fine”

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Thanks Judy!

“Great personal, prompt service always”

Helpful Report

Thanks very much for the feedback!

“Had been scammed by a different company and was really nervous about ordering but these guys were absolutely brilliant. I bought a clinic couch, other shops had a 6 week wait but these had it in stock and got it to me from Wales (I think) to Kent within a week. The delivery people took it upstairs, even though it was heavy and my stairs have a bend and put it together. Really friendly people. A lady called Chloe helped me order it and regularly text me and emailed to make sure I was happy. Quick, efficient, friendly and good quality product. Literally so impressed.”

Helpful Report

“Really impressed with the customer service. I felt completely informed and supported throughout the buying process. Clive absolutely smashed it with the recommendations. From products to sell in my clinic shop, to a new treatment table, and a shockwave machine. Super quick delivery and fantastic after sales.”

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Thanks Anthony, its been great working with your Company. Really appreciate the review and Trust Eureka can support you through your clinic Journey!

“Very good service!”

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“Everything was ok except a display box had been damaged. The products were all of great quality and this was the only reason 5 stars were not given this time.”

Helpful Report

We appreciate your Review Dell, Sorry the display box got damaged in the post. We will get a new display box sent out tonight for you FOC. If you have any further issues please let us Know. Thanks.

“Easy to use, fast delivery and quality products, would highly recommend and will be making my next order soon, thank you”

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Thanks very much, we look forward to supplying you again!

“Great service, quick delivery!”

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We truly appreciate the Review Gemma, Thanks!

“Top quality product demonstrated and supplied which gave immediate relief from pain. Can't recommend the kind and professional staff at Eureka Physiocare enough, If I could give 6 stars to this company I would! Cracking job guys. Keep it up!”

Helpful Report

Thank you very much for your lovely review! We really appriciate the feedback :)

“Fast, Friendly Service. The only criticism I would have is that a normal non-trade customer cannot create an account to save favourites/recent purchases, and saving billing info instead of entering it every time.”

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“wonderful people and performance I ordered on Friday morning told I get it on Monday but turned up on Saturday best gift as I had left it to the last minute to order ice storm brilliant stuff and all my clients love it,thank you so very much”

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Thank you so much for your feedback Mohammed. It is greatly appreciated. We are happy to hear you love the product and the service which was provided.

“Efficient . Would be good if the re was a bigger productselection”

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“This is got to be one of the best sellers out there. I ordered my items on a Monday morning and I received them on the next day(Tuesday). I had an email of the courier saying they have my goods but this was on Monday afternoon and I couldn’t think of what else I ordered being I only ordered the one item which was my cream . So I was confused has to why the courier said they now have my item. I never thought my item ordered on morning was now on its way to me . This is one of the fastest orders and delivery I have ever had . So THANK YOU eureka fo a fantastic 1st class service and a fast delivery that even Lewis Hamilton would have been proud of.”

Helpful Report

Hi Anthony, Thank you so much for your feedback! We are so pleased you found your experience with us so fantastic! :)

“Great service, great products, reliable and efficient”

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“I wish you'll allow individual register an account for easier repeat purchase.”

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“Having been provided with a wrist splint by the NHS I wanted a second one to wear when my splint was being washed. Found Eureka supplied the same splint so bought just one for myself. Postage was quite expensive (I know they are geared up to trade customers) but it arrived quickly and is perfect. Tkank you”

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“The stock we needed was available. Our contact at Eureka was very helpful.”

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“Dealt with very efficiently on phone when placing order. Order was correct and arrived next day - Very pleased”

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“Ordered a post op shoe size 5 to 7. Woman's medium. It would barely fit a size 5 so definitely not large enough for me being a 7. My toes hung right off the end of it. . With the cost of postage being more than the shoe it wasn't worth sending it back. The company expected me to pay to return it and then pay again for another one to be posted out. Not impressed at all . The shoe was not fit for purpose and misrepresented.”

Helpful Report

Hi Elise. Thank you for your review and your feedback. We will pass this on to the product development to investigate and consider. Apologies for the hassles this has caused you

Eureka is rated 4.9 based on 578 reviews