Eureka Reviews

Name: Eureka
Address: Eureka Physiocare Ltd, Hafren House, 5 St Giles Business Park, Pool Road, Newtown, Powys, SY16 3AJ, Newtown, Powys
Rating: 4.85

4.9 Rating 576 Reviews

97 %

of reviewers recommend Eureka

4.9

Based on 576 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Eureka:

Eureka is a fast-growing, vibrant business with a mission to make patient pathway even more rewarding! Working with clinics throughout the UK, Eureka has a range of carefully-selected, top-quality products which reduce your costs and improve treatment outcomes. This approach means we free up your time to focus on what makes money!

Visit Website

Phone:

01686 625 752

Email:

sales@eurekaphysiocare.com

Location:

Eureka Physiocare Ltd, Hafren House, 5 St Giles Business Park, Pool Road, Newtown, Powys, SY16 3AJ,
Newtown
Powys
SY16 3AJ

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Eureka 5 star review on 18th December 2020

Paul H

Anonymous

Anonymous // 01/01/2019

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“Prompt delivery. Communication was great. More than happy with my purchase.”

Helpful Report

Thank you for your kind words! I'm thrilled to hear that you were happy with your purchase and that the delivery and communication met your expectations. Your satisfaction means a lot, and I truly appreciate your support. We look forward to your next order with us 😊

“Excellent service very prompt 👍”

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Thank you for your kind words! We're delighted to hear that you had a great experience with our service. Your feedback means a lot to us, and we appreciate your support. Looking forward to assisting you again soon! 👍

“Amazing Service. The Team here is so quick and responsive! Love being able to talk to real humans! Just what you need in today's world!”

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Thank you so much for your kind words! We're thrilled to hear that you appreciate our quick and responsive service. Our team takes great pride in providing the personal touch that makes a real difference. Your support means the world to us! Looking forward to assisting you again soon. 😊

“Thanks to Vicky & Tilly for providing fantastic customer service. Both very proactive and efficient with there communication throughout the process of purchasing an ESWT Radial console. From start to finish I felt reassured and they were always quick to respond if i had any questions. Very happy with the speed of the delivery also. This is certainly a company I will continue to use in the future!”

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Hi Tom! Thank you so much for your lovely review. We are so glad you were able to experience Vicky and Tilly's fantastic service! I am sure they will be very happy to hear this feedback. We look forward to your future business 🎉

“Ordering is very easy and any queries are always dealt with easily and quickly. Customer service is the best! So nice communicating with such a positive team too. Makes my job so much easier!”

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“Excellent fast quick service for a quality product at a fair price. I'm really impressed and great to buy from a Welsh company too! Many thanks and keep it up.”

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Thank you Andrew. Lovely feedback. We appreciate it and we are glad you are impressed with the company! :)

“Eureka Physiocare staff are always so lovely and helpful. Any time we've had issues (which isn't often!) they are amazing, super knowledgeable and ready to help. Hannah Watts is fantastic, and also had help from Tilly Stevenson, and everyone else is also fab. Any issues with spoiled products or items that weren't to standard, they replaced without fee and picked up the problem product within a couple of days, or if we couldn't find a delivery they were able to show a photo of where it was left and at what time so we could track it down. But on the whole their products are great and we use them all the time for all of our physio consumables!”

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“Top quality product demonstrated and supplied which gave immediate relief from pain. Can't recommend the kind and professional staff at Eureka Physiocare enough, If I could give 6 stars to this company I would! Cracking job guys. Keep it up!”

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Thank you very much for your lovely review! We really appriciate the feedback :)

“Delivery and service were excellent and some technical queries which I submitted by email were answered promptly and fully by telephone.”

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“Great Price. Easy to Order.”

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“Great customer service and super speedy delivery, and the skittles are always a nice treat! Always happy to help with providing quotes or sourcing new items as needed.”

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“Amazing company! It is an seamless process to order stock very efficient and the team are friendly and always happy to help! We are a big company needing multiple orders for clinics so ordering from Eureka has made it a lot easier with their quick turnover :)”

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Thank you so much for your feedback. It is greatly appreciated! :)

“I bought these cold/hot packs for after I had my knee operation as these are the ones they use in the hospital, they work great.”

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Hi Joanne, glad you like the product! Appreciate your feedback :) Thank you.

“Good products and prices, super quick delivery. Thanks”

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Thank you so much for your feedback Jane! It is greatly appreciated :)

“Very good quality products. Fast delivery and packed with care.”

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“Fast, Friendly Service. The only criticism I would have is that a normal non-trade customer cannot create an account to save favourites/recent purchases, and saving billing info instead of entering it every time.”

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“wonderful people and performance I ordered on Friday morning told I get it on Monday but turned up on Saturday best gift as I had left it to the last minute to order ice storm brilliant stuff and all my clients love it,thank you so very much”

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Thank you so much for your feedback Mohammed. It is greatly appreciated. We are happy to hear you love the product and the service which was provided.

“Great customer service and value for money. Had my clinic almost 20 years and wouldn’t go anywhere else.”

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Thank you so much Samantha! Your feedback is greatly appreciated!

“Great product. Really helps before and after exercise.”

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“Efficient . Would be good if the re was a bigger productselection”

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Eureka is rated 4.9 based on 576 reviews