Eternity The Jewellers Reviews

Name: Eternity The Jewellers
Rating: 4.66

4.7 Rating 1,026 Reviews

92 %

of reviewers recommend Eternity The Jewellers

4.7

Based on 1,026 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email

Eternity The Jewellers 5 star review on 19th April 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charm was scratched got promised refund which I didn’t receive”

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Posted 1 year ago

Hi Alison We are sorry your charm arrived scratched - this is genuinely most unusual. We replied with an apology and offer of a refund requesting web order details which we did not receive. We contacted you on 11th September to confirm the refund would be processed on the return of our Web Director. This has now been completed

Posted 1 year ago

“Charged for item. No tracking information and order never arrived.”

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Posted 2 years ago

“Terrible service earrings came tried to return to get a refund company ignored me £35 down the drain”

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Posted 2 years ago

Hi Lily We are really sorry to hear that you wanted to return your earrings. I can confirm that we have NOT received any emails from you regarding this matter. Please contact us by telephone on 01415566762 so we can arrange for the return/refund to happen. Kind regards Team Eternity

Posted 2 years ago

“The back came off one of the earrings after three weeks .”

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Posted 2 years ago

“I've never received this bracelet bad service”

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Posted 2 years ago

Hi Haley As explained on the telephone. Your parcel was posted via Royal Mail Tracked 24 service which normally delivers next day. We also furnished you with the tracking code. Apologies for any inconvenience caused. Team Eternity

Posted 2 years ago

“My 1 year old grandaughter jumped on the bed .the earrings went through her ear and bent . Not happy with the item cant be used now”

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Posted 3 years ago

“Cannot leave a review as have not received my item 2 weeks after ordering”

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Posted 3 years ago

“cheap quality”

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Posted 3 years ago

“Ordered two necklaces as gifts both broken in less than 7 days was told to return them and now no response!!”

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Posted 3 years ago

Hi there Both pendants and chains were Quality Control checked prior to leaving our Head Office. We are really sorry to see that these have both managed to break within 7 days which is an extremely rare occurence. We have nevertheless refunded your account. Team Eternity

Posted 3 years ago

“Terrible customer service! I’ve ordered 2 pairs of earrings with express delivery, I was contacted by them later that day to inform me that they didn’t have one of them in stock and due to a system error on the website was still showing as available. Nothing wrong so far. We agreed that I will only buy the pair that was in stock and since I couldn’t wait for the other one to be back in stock I would get my money back for it. I got the one item delivered but never got the refund for the second pair. I have sent multiple emails chasing the refund and never got a reply from them! So beware when ordering! I would honestly avoid them!!!”

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Posted 3 years ago

“I paid next day delivery for my daughters earrings ready for our holiday! 3 days later still not arrived!”

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Posted 4 years ago

Hi Jazmin I am sorry to hear that you did not receive the earrings on time. I can confirm they were posted special delivery guaranteed next day on 4th May. Your tracking code is NE 6551 4212 9GB and Royal Mail website states an attempt was made to deliver your parcel. Kind regards Team Eternity

Posted 4 years ago

“Service was efficient , delivered next day. Unfortunately the product ( gold stud earing ) was useless. The stem was simply too short to go right through my lobe , never had this problem before , almost half the length of other studs I have , total waste of money.”

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Posted 4 years ago

“One of the earring was bent and there was no clip for the back 😠”

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Posted 4 years ago

Hi Peter Thanks for your feedback. As a privately owned family business, we pride ourselves on great customer service and can only apologise about your earrings. All our products are thoroughly checked before dispatch and I can only imagine that the earrings have been damaged in transit. We always pop them onto inserts and double bubble-wrap to protect them. Perhaps the earring back has fallen off after picking and has not been noticed thereafter. Please accept our sincere apologies and we will arrange for another pair to be sent to you tomorrow. Kind regards Team Eternity

Posted 4 years ago

“Purchase some earrings they are faulty and sent registered post not even a email to say they been received sent several email no answer!!! Worried this is a dodgy company”

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Posted 4 years ago

Hi Lucinda We take every review we receive extremely seriously and have checked back and we can confirm that we have responded within 24 hours to EVERY single email you have sent us regarding these earrings! We have also offered to replace the damaged earrings returned to us (or find you a suitable alternative). Team Eternity

Posted 4 years ago

“One earring lost after 2 days as very poor closing. Earrings are not even 9ct gold. It’s just polished with gold which wasn’t mentioned at all. Very poor quality.”

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Posted 4 years ago

Hi there Sorry to hear that you lost 1 of your earrings. We sell hundreds of these earrings and have not had any issues with the fastenings. I can confirm that we only sell REAL 9CT GOLD and not polished gold! All our items are rigorously checked and hallmarked where necessary. Please message us privately and we will do all we can to assist you. Kind regards Team Eternity

Posted 4 years ago

“My ORDER HAS NEVER ARRIVED!! The customer service team have ignored all my messages and never replied via both email and Instagram. Absolutely appalling!! And now I am being asked to review as my “opinion matters”???”

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Posted 4 years ago

Hi Vneeta We are a family business and treat every customer and every review extremely seriously. We aim to reply to every email we receive within 24 hours. I can only apologise as it appears your email on 22nd December was missed due to staff shortages and the busy time of year, which we recognise is not ideal. We responded to your email received earlier today and have discovered that your parcel which was posted via Royal Mail has gone missing and we have posted your order again today which you will hopefully receive tomorrow. Please accept our genuine sincere apologies. Team Eternity

Posted 4 years ago

“The jewellery looked very cheap. Plated gold rather than being actual gold and felt easy to break. I’m also still waiting for a refund.”

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Posted 4 years ago

Hi Debi We are sorry to hear that you were disappointed with your purchase. I can assure you that all our gold is REAL 9CT GOLD and not plated. It is all rigorously checked and hallmarked where necessary. Your refund was processed over the Christmas/New Year period with several Bank Holidays - apologies for any delay. Kind regards Team Eternity

Posted 4 years ago

“They get one star because I very much dislike companies (having given them my business) wanting me to do their marketing for them as well. Hate being hassled by email to do so too. An awful latter-day trend.”

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Posted 4 years ago

“I order about 2 weeks ago and still haven't received them”

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Posted 5 years ago

“I recived a email saying my order was dispatched 10 days ago and it still hasnt arrived. When I contacted company on Saturday to get tracking number they gave me it and said it was in transit but when I went onto Royal mail track and trace there was no information available so unless they have a crystal ball I don't know how they knew it was in transit.”

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Posted 5 years ago

Hi Michelle I see from the Royal Mail website that your earrings arrived and were signed for this morning . As we stated on Saturday Royal Mail parcels are sometimes running a little late due to COVID-19 as well as current lockdown restrictions. We know the parcel left on 16th November (uplifted by Royal Mail) and we are also really disappointed that it took longer than normal but this unfortunately is outwith our control. I hope you are delighted with your purchase . Take care Team Eternity

Posted 5 years ago

Eternity The Jewellers is rated 4.7 based on 1,026 reviews