Eternity The Jewellers Reviews

Name: Eternity The Jewellers
Rating: 4.69

4.7 Rating 933 Reviews

93 %

of reviewers recommend Eternity The Jewellers

4.7

Based on 933 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Eternity The Jewellers 5 star review on 10th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two necklaces as gifts both broken in less than 7 days was told to return them and now no response!!”

Helpful Report

Posted 3 years ago

Hi there Both pendants and chains were Quality Control checked prior to leaving our Head Office. We are really sorry to see that these have both managed to break within 7 days which is an extremely rare occurence. We have nevertheless refunded your account. Team Eternity

Posted 3 years ago

“Terrible customer service! I’ve ordered 2 pairs of earrings with express delivery, I was contacted by them later that day to inform me that they didn’t have one of them in stock and due to a system error on the website was still showing as available. Nothing wrong so far. We agreed that I will only buy the pair that was in stock and since I couldn’t wait for the other one to be back in stock I would get my money back for it. I got the one item delivered but never got the refund for the second pair. I have sent multiple emails chasing the refund and never got a reply from them! So beware when ordering! I would honestly avoid them!!!”

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Posted 3 years ago

“I paid next day delivery for my daughters earrings ready for our holiday! 3 days later still not arrived!”

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Posted 3 years ago

Hi Jazmin I am sorry to hear that you did not receive the earrings on time. I can confirm they were posted special delivery guaranteed next day on 4th May. Your tracking code is NE 6551 4212 9GB and Royal Mail website states an attempt was made to deliver your parcel. Kind regards Team Eternity

Posted 3 years ago

“Service was efficient , delivered next day. Unfortunately the product ( gold stud earing ) was useless. The stem was simply too short to go right through my lobe , never had this problem before , almost half the length of other studs I have , total waste of money.”

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Posted 3 years ago

“One of the earring was bent and there was no clip for the back 😠”

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Posted 3 years ago

Hi Peter Thanks for your feedback. As a privately owned family business, we pride ourselves on great customer service and can only apologise about your earrings. All our products are thoroughly checked before dispatch and I can only imagine that the earrings have been damaged in transit. We always pop them onto inserts and double bubble-wrap to protect them. Perhaps the earring back has fallen off after picking and has not been noticed thereafter. Please accept our sincere apologies and we will arrange for another pair to be sent to you tomorrow. Kind regards Team Eternity

Posted 3 years ago

“Purchase some earrings they are faulty and sent registered post not even a email to say they been received sent several email no answer!!! Worried this is a dodgy company”

Helpful Report

Posted 3 years ago

Hi Lucinda We take every review we receive extremely seriously and have checked back and we can confirm that we have responded within 24 hours to EVERY single email you have sent us regarding these earrings! We have also offered to replace the damaged earrings returned to us (or find you a suitable alternative). Team Eternity

Posted 3 years ago

“One earring lost after 2 days as very poor closing. Earrings are not even 9ct gold. It’s just polished with gold which wasn’t mentioned at all. Very poor quality.”

Helpful Report

Posted 3 years ago

Hi there Sorry to hear that you lost 1 of your earrings. We sell hundreds of these earrings and have not had any issues with the fastenings. I can confirm that we only sell REAL 9CT GOLD and not polished gold! All our items are rigorously checked and hallmarked where necessary. Please message us privately and we will do all we can to assist you. Kind regards Team Eternity

Posted 3 years ago

“My ORDER HAS NEVER ARRIVED!! The customer service team have ignored all my messages and never replied via both email and Instagram. Absolutely appalling!! And now I am being asked to review as my “opinion matters”???”

Helpful Report

Posted 3 years ago

Hi Vneeta We are a family business and treat every customer and every review extremely seriously. We aim to reply to every email we receive within 24 hours. I can only apologise as it appears your email on 22nd December was missed due to staff shortages and the busy time of year, which we recognise is not ideal. We responded to your email received earlier today and have discovered that your parcel which was posted via Royal Mail has gone missing and we have posted your order again today which you will hopefully receive tomorrow. Please accept our genuine sincere apologies. Team Eternity

Posted 3 years ago

“The jewellery looked very cheap. Plated gold rather than being actual gold and felt easy to break. I’m also still waiting for a refund.”

Helpful Report

Posted 3 years ago

Hi Debi We are sorry to hear that you were disappointed with your purchase. I can assure you that all our gold is REAL 9CT GOLD and not plated. It is all rigorously checked and hallmarked where necessary. Your refund was processed over the Christmas/New Year period with several Bank Holidays - apologies for any delay. Kind regards Team Eternity

Posted 3 years ago

“They get one star because I very much dislike companies (having given them my business) wanting me to do their marketing for them as well. Hate being hassled by email to do so too. An awful latter-day trend.”

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Posted 4 years ago

“I order about 2 weeks ago and still haven't received them”

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Posted 4 years ago

“I recived a email saying my order was dispatched 10 days ago and it still hasnt arrived. When I contacted company on Saturday to get tracking number they gave me it and said it was in transit but when I went onto Royal mail track and trace there was no information available so unless they have a crystal ball I don't know how they knew it was in transit.”

Helpful Report

Posted 5 years ago

Hi Michelle I see from the Royal Mail website that your earrings arrived and were signed for this morning . As we stated on Saturday Royal Mail parcels are sometimes running a little late due to COVID-19 as well as current lockdown restrictions. We know the parcel left on 16th November (uplifted by Royal Mail) and we are also really disappointed that it took longer than normal but this unfortunately is outwith our control. I hope you are delighted with your purchase . Take care Team Eternity

Posted 5 years ago

“I was disappointed and upset today at being asked to pay £3.50 for a small standard gift box or if required £7.50 to have the item gift wrapped. As I purchased two items totalling £219.00 I would have expected the boxes to have been provided as a matter of courtesy. I have emailed Eternity to voice my complaint. Mrs Ann McPherson address has been forwarded with my email”

Helpful Report

Posted 5 years ago

Hi Ann I have read your review and can confirm we have not yet received your email. We are truly sorry however that you felt disappointment at being asked to purchase your gift boxes/bags. Our Company takes pride in the true value we offer to customers and we do not include the packaging posts to ensure we remain super competitive on price. I do agree however that after spending £219 you would not expect to be charged for the gift box and gift bag. Please email your address and we will gladly post out to you the complimentary packaging. Team Eternity

Posted 5 years ago

“Still haven’t received my purchase that was ordered 9 days ago”

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Posted 5 years ago

“Very poor quality”

Helpful Report

Posted 5 years ago

Hi We are sorry to hear that you are not happy with the quality of your purchase on this occasion. Feel free to contact us directly and we will do our best to assist you. Stay safe Team Eternity

Posted 5 years ago

“Got different item what I'v ordered, then after they changed picture on the site ....”

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Posted 5 years ago

“Did not receive returns slip in package”

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Posted 5 years ago

“I was sent completely the wrong item as the item I ordered was out of stock.”

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Posted 6 years ago

This was our mistake. We posted the incorrect watch due to an error with an image as the one shown on the website at the time of purchase was incorrect. The image has now been removed. We have contacted the customer to explain and offered to cover all her costs incurred and apologise for any inconvenience caused for this genuine error.

Posted 6 years ago

“not received”

Helpful Report

Posted 6 years ago

Hi Tracey We are sorry to hear that you have not received your earrings. We have, as you know, attempted to track and trace the parcel which was dispatched on 29th November (the same day as date of purchase). Unfortunately Royal Mail are unable to provide any further information except that the parcel is within their network. We can only apologize for any inconvenience caused and can assure you of our best intentions at all times. We will message you privately with a proposed solution. Team Eternity

Posted 6 years ago

“Poor service, wrong item sent, promised refund of postage but not done, no apology.”

Helpful Report

Posted 6 years ago

Eternity The Jewellers is rated 4.7 based on 933 reviews