Eternity The Jewellers Reviews

Name: Eternity The Jewellers
Rating: 4.66

4.7 Rating 1,026 Reviews

92 %

of reviewers recommend Eternity The Jewellers

4.7

Based on 1,026 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email

Eternity The Jewellers 5 star review on 19th April 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recived a email saying my order was dispatched 10 days ago and it still hasnt arrived. When I contacted company on Saturday to get tracking number they gave me it and said it was in transit but when I went onto Royal mail track and trace there was no information available so unless they have a crystal ball I don't know how they knew it was in transit.”

Helpful Report

Posted 5 years ago

Hi Michelle I see from the Royal Mail website that your earrings arrived and were signed for this morning . As we stated on Saturday Royal Mail parcels are sometimes running a little late due to COVID-19 as well as current lockdown restrictions. We know the parcel left on 16th November (uplifted by Royal Mail) and we are also really disappointed that it took longer than normal but this unfortunately is outwith our control. I hope you are delighted with your purchase . Take care Team Eternity

Posted 5 years ago

“I was disappointed and upset today at being asked to pay £3.50 for a small standard gift box or if required £7.50 to have the item gift wrapped. As I purchased two items totalling £219.00 I would have expected the boxes to have been provided as a matter of courtesy. I have emailed Eternity to voice my complaint. Mrs Ann McPherson address has been forwarded with my email”

Helpful Report

Posted 5 years ago

Hi Ann I have read your review and can confirm we have not yet received your email. We are truly sorry however that you felt disappointment at being asked to purchase your gift boxes/bags. Our Company takes pride in the true value we offer to customers and we do not include the packaging posts to ensure we remain super competitive on price. I do agree however that after spending £219 you would not expect to be charged for the gift box and gift bag. Please email your address and we will gladly post out to you the complimentary packaging. Team Eternity

Posted 5 years ago

“Still haven’t received my purchase that was ordered 9 days ago”

Helpful Report

Posted 6 years ago

“Very poor quality”

Helpful Report

Posted 6 years ago

Hi We are sorry to hear that you are not happy with the quality of your purchase on this occasion. Feel free to contact us directly and we will do our best to assist you. Stay safe Team Eternity

Posted 6 years ago

“Got different item what I'v ordered, then after they changed picture on the site ....”

Helpful Report

Posted 6 years ago

“Did not receive returns slip in package”

Helpful Report

Posted 6 years ago

“I was sent completely the wrong item as the item I ordered was out of stock.”

Helpful Report

Posted 6 years ago

This was our mistake. We posted the incorrect watch due to an error with an image as the one shown on the website at the time of purchase was incorrect. The image has now been removed. We have contacted the customer to explain and offered to cover all her costs incurred and apologise for any inconvenience caused for this genuine error.

Posted 6 years ago

“not received”

Helpful Report

Posted 6 years ago

Hi Tracey We are sorry to hear that you have not received your earrings. We have, as you know, attempted to track and trace the parcel which was dispatched on 29th November (the same day as date of purchase). Unfortunately Royal Mail are unable to provide any further information except that the parcel is within their network. We can only apologize for any inconvenience caused and can assure you of our best intentions at all times. We will message you privately with a proposed solution. Team Eternity

Posted 6 years ago

“Poor service, wrong item sent, promised refund of postage but not done, no apology.”

Helpful Report

Posted 7 years ago

“My partner bought a pre owned gold chain as an engagement gift for me. She paid £299.00. It snapped near the clasp the first time I tried it on at home. I took it back and was told it would be fixed by the weekend. We got a call on Saturday saying the chain cannot be fixed because it was too fine,but I could get a different brand new chain but it would cost £100 more. This sounded very dodgy to me so we went to the store today to see the chain but lo and behold the lady in the shop had no idea of this and the guy who sold us the chain was off till Saturday so we would have to come back to speak tp him about the chain. I think this is terrible customer service. I would advise anyone thinking of buying from Eternity the Jewellers to be Very Very wary.”

Helpful Report

Posted 7 years ago

We are very disappointed to hear that you were not entirely satisfied with your recent purchase from our Eternity Livingston store. There occasionally can be difficult issues with pre-owned jewellery and we are sorry that your 9 carat gold rope chain was, according to our workshop, too brittle to repair. Our intention was to provide you with a similar/identical replacement with as little cost as possible to you. Perhaps it was not explained to you correctly that there is a significant price difference between pre-owned and new jewellery, and the extra £100 was merely the cost to us to replace the chain like for like. I am sorry that our member of staff was unable to deal with your enquiry on the day. Our staff are trained to deal with any unhappy customer at the time ensuring any issues are resolved on that day. Apologies if this did not happen. I understand that you were offered a no quibble full refund of £299 which you accepted. I hope that you will consider shopping with us again in the future. Team Eternity.

Posted 7 years ago

“Disappointed that one earring broke within a few hours as the cubic zirconia star fell out of the claw setting. Have emailed about this but had no reply.”

Helpful Report

Posted 7 years ago

Good Afternoon Viv, We are extremely sorry to hear that you had a problem with your earrings. We appreciate your comments as quality and feedback are both very important to us. We have emailed you privately to ensure this matter is resolved to your satisfaction. Hope to hear from you soon. Team Eternity

Posted 7 years ago

Eternity The Jewellers is rated 4.7 based on 1,026 reviews