Escape Watersports Reviews

Name: Escape Watersports
Address: Unit 12Village CourtVillage Farm Industrial Estate, Pyle
Rating: 4.94

4.9 Rating 11,167 Reviews

99 %

of reviewers recommend Escape Watersports

4.9

Based on 11,167 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01656745774

Email:

sales@escape-watersports.co.uk

Location:

Unit 12Village CourtVillage Farm Industrial Estate
Pyle
CF33 6BX

Escape Watersports 5 star review on 22nd February 2026

874

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was good but delivery time was around a week longer than advertised”

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Posted 3 years ago

Hi there, Thank you for taking the time to leave us a review, we are sorry to hear you were not happy with the delivery. I can see your order was sent via Royal Mail 48 which is usually a 1-5 day service, however, due to the strikes this did take longer. We are as frustrated as you by this, but our efforts to find another courier who can handle our amount of parcels have been unsuccessful. So we do apologise that your delivery was delayed, but we really appreciate your patience while we do everything possible to get through this very challenging time. Once again are very sorry for the inconvenience caused. Kind Regards, Beckii

Posted 3 years ago

“Ordered my item 15 days ago and it hasn't arrived yet !!”

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Posted 3 years ago

Hi Gary, We are very sorry to see your parcel has not arrived yet, I can see from your tracking that your delivery was attempted but your address was inaccessible, Royal Mail are currently waiting for you to update them on how to proceed. This can be done via your tracking link. Once again, we apologise for the inconvenience caused, but please be assured your parcel is on its way to you. Kind Regards, Beckii

Posted 3 years ago

“Good service,best quality”

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Posted 3 years ago

“Easy to order item, delivered on time, Happy customer would use this company again.”

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Posted 3 years ago

“Having purchased a dry suit that did not fit. I have been thoroughly impressed by Escape Watersports levels of service. Initial order arrived very quickly and the return was also processed very quickly. I will definitely use them again. Thanks”

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Posted 3 years ago

“Exelenet people to work with and a speedy dispatch”

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Posted 3 years ago

“Very good price, and quick delivery. They are my bookmarked "go to" kayak shop.”

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Posted 3 years ago

“Really good service, I was worried about shipping times for Christmas and Customer service emailed me straight back.”

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Posted 3 years ago

“Ordered a PFD on 29th November. 14th December, still not arrived. Whilst there has been postal strikes and weather disruption, other items ordered from other companies and much later have arrived.”

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Posted 3 years ago

Hi Andy, We are very sorry to see your parcel has not arrived yet, I can see from your tracking it has moved to Swindon MC yesterday and should be with you soon. We apologise, but due to the intermittent strikes, Royal Mail have experienced some delays with parcels. Once again, we apologise for the inconvenience caused, but please be assured your parcel is on its way to you. Kind Regards, Beckii

Posted 3 years ago

“Great products at a good price with reliable delivery. Thank you!”

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Posted 3 years ago

“First pfd is lost somewhere in the postal service. A replacement was sent by courier and received in a couple of days. Customer service were great in attending to this without any fuss. Great company”

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Posted 3 years ago

“I found most of the items I needed on your website. I found your website user-friendly and your prices reasonable. Besides, I got a discount voucher for my first order. I found all the information I needed on the products on your website, so there was no need for me to contact your sales team.”

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Posted 3 years ago

“Great prices”

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Posted 3 years ago

“I have now received my dryrobe 2 1/2 weeks after ordering which I think is due to the number of Royal Mail strikes. Very pleased with the quality.”

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Posted 3 years ago

Author didn't leave any comments.

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Posted 3 years ago

“My parcel hasn’t arrived and the shipping time took a lot longer than expected. I know the Mail strikes are causing issues but think the delivery times should be updated to reflect tha”

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Posted 3 years ago

Hi Lydia, We are very sorry to see your parcel has not arrived yet, I can see from your tracking it has moved to Southampton DO on Friday and should be with you soon. We apologise, but due to the intermittent strikes, Royal Mail have experienced some delays with parcels. Once again, we apologise for the inconvenience caused, but please be assured your parcel is on its way to you. Kind Regards, Beckii

Posted 3 years ago

“Was at the outset already impressed by the range and availability of stock. I then found the delivery quick and the comms timely and reassuring. Unfortunately I bought the wrong size based on unclear sizing information on the website and reported this. Without further prompting this information was amended accordingly, and pretty immediately. I rarely write reviews but have in this case. Because I found EW to provide some of the most responsive, intelligent and effective customer service I’ve ever come across. They’re on the ball - delivering an excellent customer experience but without any song or dance. Would definitely buy from again. Thanks.”

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Posted 3 years ago

“Escape Watersport are my go to, for gifts for my husband. They always have what I want ( or he wants more to the point) easy to order online and over the phone, and generally delivered in a few days. Great company, and great service would highly recommend”

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Posted 3 years ago

“Dry Suit was just as expected, speedy service on dispatch and delivery, one very happy young lady who can’t wait to get out on the water”

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Posted 3 years ago

“Parcel has not been delivered 😐”

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Posted 3 years ago

Hi Matthew, We are very sorry to see your parcel has not arrived yet, I can see from your tracking it has moved to Southampton DO today and should be with you soon. We apologise, but due to the intermittent strikes, Royal Mail have experienced some delays with parcels. Once again, we apologise for the inconvenience caused, but please be assured your parcel is on its way to you. Kind Regards, Beckii

Posted 3 years ago

Escape Watersports is rated 4.9 based on 11,167 reviews