Escape Watersports Reviews

Name: Escape Watersports
Address: Unit 12Village CourtVillage Farm Industrial Estate, Pyle
Rating: 4.94

4.9 Rating 11,169 Reviews

99 %

of reviewers recommend Escape Watersports

4.9

Based on 11,169 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01656745774

Email:

sales@escape-watersports.co.uk

Location:

Unit 12Village CourtVillage Farm Industrial Estate
Pyle
CF33 6BX

Escape Watersports 5 star review on 22nd February 2026

874

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super! Yet again - great write up, and quick dispatch at the best price - SHOP INDEPENDENT with these folks!”

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Posted 3 years ago

“Always great service, quick delivery and handy system of notification when an item is back in stock.”

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Posted 3 years ago

“Goods arrived in excellent time and were just what we wanted.”

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Posted 3 years ago

“Purchased paddle boarding gear from this company. Good informative website and good customer care with a quick response to a couple of email queries with good advice given on my purchase.”

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Posted 3 years ago

“Excellent quick service and price.”

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Posted 3 years ago

“I’ve used Escape Watersports for quite a purchases now and keep coming back because of their level of customer service, speedy dispatch and quality and availability of what they sell on the website”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Ordered kayaking equipment for son. Everything arrived early, well wrapped and excellent quality. Great communication.”

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Posted 3 years ago

“Excellent pre purchase support and our son is extremely pleased with the Palm Bora dry suit tried out white water kayaking in sub zero temperatures!”

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Posted 3 years ago

“Needed for a present. Wetsuit was dispatched quickly and arrived on time. Good customer service.”

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Posted 3 years ago

“Great no hassle service defo use Escape Watersport again 10/10”

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Posted 3 years ago

“Excellent value for money, first class service.”

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Posted 3 years ago

“Never had a bad experience with Escape Watersports. Got what I need and delivers quickly.”

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Posted 3 years ago

“Can't really write a review on how you've done. As of the 18th December 2022, I still haven't received my goods that I ordered on the 29th November 2022 via 48hr tracked postage due to the postal strikes.... Maybe it's time to change your despatch company to someone more reliable...?”

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Posted 3 years ago

Hi Christopher, Thank you for leaving a review, we are very sorry to hear you have not received your parcel, however, this is the first contact we have had from you. We can confirm your parcel has been dispatched and collected by Royal Mail, however, due to their intermittent strike action and the additional load caused by seasonal shopping, as well as the cold weather, they are experiencing severe delays in processing parcels. We are as frustrated as you by this, but our efforts to find another courier who can handle our amount of parcels have been unsuccessful. So we do apologise if your delivery has been delayed, but we would really appreciate your patience while we do everything possible to get through this very challenging time. Once again are very sorry for the inconvenience caused, please allow additional time for your tracking details to update and for your order to arrive. Kind Regards, Beckii

Posted 3 years ago

“Product has not been delivered . No update on progress .”

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Posted 3 years ago

Hi Anne, Thank you for getting in touch. We can confirm your parcel has been dispatched and collected by Royal Mail, however, due to their intermittent strike action and the additional load caused by Christmas shopping, as well as the cold weather, they are experiencing severe delays in processing parcels. We are as frustrated as you by this, but our efforts to find another courier who can handle our amount of parcels have been unsuccessful. So we do apologise if your delivery has been delayed, but we would really appreciate your patience while we do everything possible to get through this very challenging time. Once again are very sorry for the inconvenience caused, please allow additional time for your tracking details to update and for your order to arrive. Kind Regards, Beckii

Posted 3 years ago

“Exceptional service, great product, not yet used the kayak in anger, but have assembled it, one or two minor hiccups with the instructions, but as usual you tube helped clarify. Cannot wait to get onto the water”

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Posted 3 years ago

“I have not received my order because it was posted and has not arrived. How do I get a refund?”

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Posted 3 years ago

Hi there, We are very sorry to see your parcel has not arrived yet, I can see from your tracking it is out for delivery today and should be with you soon. We apologise, but due to the strikes, and additional loads from Christmas Royal Mail have experienced some delays with parcels. Once again, we apologise for the inconvenience caused, but please be assured your parcel is on its way to you. Kind Regards, Beckii

Posted 3 years ago

“Arrived on time in good condition as described”

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Posted 3 years ago

“Quick and easy and tracked delivery so I knew when to expect it”

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Posted 3 years ago

“Ticketyboo! All good with excellent product and efficient and helpful service.”

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Posted 3 years ago

Escape Watersports is rated 4.9 based on 11,169 reviews