EQVVS Reviews

Name: EQVVS
Address: 280-281 High Street, Lincoln
Rating: 4.66

4.7 Rating 1,644 Reviews

92 %

of reviewers recommend EQVVS

4.7

Based on 1,644 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01522 304241

Email:

info@eqvvs.co.uk

Location:

280-281 High Street
Lincoln
LN2 1JG

Write Your review

Tell us how EQVVS made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery..return postage expensive so wouldntbuu from them again”

Helpful Report

Posted 3 years ago

Hi There, Thank you for your recent review. We are really pleased to hear that we were able to deliver quickly to you. We charge only £2.99 for returns and exchanges are free, we try to keep these costs to a competitive rate but we are sorry that you feel these rates are too expensive, we do work hard to keep these costs to a minimum and make these costs clear to customers on our website. Kind Regards, EQVVS

Posted 3 years ago

“One product being returned fault stud on jacket ! And 2 items being changed because of size & colour”

Helpful Report

Posted 3 years ago

Hi Chris, Thank you for your recent review. We are sorry to hear there is a fault stud on your jacket. We hope that our customer service team have been helpful in your orders and returns process. Although the items weren't right for you this time, we hope that something else will catch your eye soon. Kind Regards, EQVVS

Posted 3 years ago

“I ordered for an XL but was given an L. Now I cannot wear it and I cannot get my money back or a swap. The quality of the product is good though.”

Helpful Report

Posted 3 years ago

Hi Raymond, Thank you for your review. We are really sorry to hear that the wrong size was sent out to you. Please email us at info@eqvvs.co.uk so we can rectify this issue for you and enable you to swap the item or get a refund. Kind Regards, EQVVS

Posted 3 years ago

“I ordered 2 of same item to find best fit, thinking I would be able to return the other item to my local store in Mansfield, this was not the case! It had to be returned back through the postal service which I find a bit of on inconvenience. I only ordered from yourselves for that reason.”

Helpful Report

Posted 3 years ago

Hi Dale, Thank you for your recent review. We are sorry to hear that you were unable to return your coat at our Mansfield store, we completely understand how inconvenient that must have been. We have now spoken to the staff at Mansfield to clarify the issue and you will be able to return it this time. Again, please accept our apologies for the oversight. Kind Regards, EQVVS

Posted 3 years ago

“Great product poor delivery”

Helpful Report

Posted 3 years ago

Hi Steven, Thank you for your recent review. We are really pleased to hear you are happy with your product but we are sorry that you feel the delivery was poor. We work hard to maintain a quick delivery service and we are sorry that we missed the mark with you on this occasion. Kind Regards, EQVVS

Posted 3 years ago

“arrived on time.. they postage was very expensive for a pair of studs..when they arrived very disappointed with the size of the studs compared to the picture I seen ..will not use again.”

Helpful Report

Posted 3 years ago

Hi There, Thank you for sharing your review with us. We are sorry to hear that you will not shop with us again. We can understand your frustration with having to pay for postage for small items, however we work hard to keep these costs to a minimum to provide a fair price of postage compared to our competitors. We are also sorry to hear that you are disappointed with the size of the earrings. We try to show as much detail on our smaller pieces as possible however we understand how this may be misleading so we will take this feedback on board and work towards a solution to better communicate the size of our jewellery pieces. I would like to thank you for this valuable feedback. Kind Regards, EQVVS

Posted 3 years ago

“Obviously the clothes are good quality but not having a free returns policy is a bit disappointing to be honest as you can’t try the clothes and most makes and styles are different sizes .”

Helpful Report

Posted 3 years ago

Hi There, Thank you for your recent review. We are really pleased to hear you are happy with the quality of our products. We completely understand that finding the right fit online can sometimes be challenging, we have been working hard behind the scenes to provide a solution with our new size guide. It allows you to input your height and weight and recommends your perfect size to you. This is tailored to each product and is extremely accurate so hopefully this will be able to solve your issue next time. We also take your comments on board about the returns postage. Our £2.99 returns service allows us to offer a really competitive rate to our customers than they would receive taking it back to the post office themselves. Although the service is not free, we do offer free returns for exchanges. We hope that the right product does catch your eye and we see you on site again soon. Kind Regards, EQVVS

Posted 3 years ago

“Wasnt impressed how my item arrived considering its supposed to be designer stuff the parcel itself looked cheap and tatty”

Helpful Report

Posted 3 years ago

Hi Shazia, Thank you for taking the time out to share your feedback with us. We are really sorry to hear that our packaging did not meet your expectations. Our fulfilment team work hard to meet high standards in picking and packing orders but it looks like on this occasion we missed the mark with you and for that we are sorry. We would like to invite you to email our customer service team on info@eqvvs.co.uk so that we can investigate this further. Although we didn't meet your expectations on this occasion, we hope that this experience does not stop you from shopping with us in future. Kind Regards, EQVVS

Posted 3 years ago

“Loved the earrings but they were a lot smaller than expected ...”

Helpful Report

Posted 3 years ago

Hi There, Thank you for sharing your recent experience with us. We are so pleased that you love the earrings you ordered but we are sorry to hear that they are smaller than expected. We would like to invite you to email our customer service team so that we can investigate this further by finding out what earrings you ordered and see how we can improve the size representation in future. Kind Regards, EQVVS

Posted 3 years ago

“Yeah its ok”

Helpful Report

Posted 4 years ago

“Item completely different colour from advertised item disappointed ☹️”

Helpful Report

Posted 4 years ago

Good Afternoon, Thanks for taking the time to leave us a review! We're sorry to hear you aren't satisfied with your item. If you would like to get in touch with us regarding your order, we can look into this for you. Kind Regards EQVVS Customer Service

Posted 4 years ago

“I bought a pair of large hoop earrings which were lovely but bigger than i normally wear. As I had broken the seal I couldn’t exchange them and no one in my family wore large hoops either. So a friend had them and was very happy, expensive for me though!!!”

Helpful Report

Posted 4 years ago

“Quick delivery and refund immediate, excellent service.”

Helpful Report

Posted 4 years ago

Hi, We appreciate that sometimes you purchase items online and the fit isn't right or you are just not sure if it's your style, we try our very best to make our returns as quick and easy as possible for our customers and it is great to hear your feedback on this. Thank you for taking the time to review us. We hope to see you shop with us again soon. Kind Regards Eqvvs customer service team.

Posted 4 years ago

“A lot of decent clothes on offer...however, given the top end prices free returns should be standard. It cost me £8 to return a pair of jeans.”

Helpful Report

Posted 5 years ago

Hi Richard, Thank you for taking the time to review us and for leaving us your feedback, I will pass your feedback to the correct department so they can look into this further so we can improve for your next shopping visit. We hope to see you shopping with us again soon. Kind Regards EQVVS customer service team.

Posted 5 years ago

“Your service very quick but when you spend a lot of money I think your postage should be free and also if you need to return something why should the customer have to pay . I returned something and it cost me £7.95 witch is a lot of money .”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to review us and for leaving us your feedback, I will pass your feedback to the correct department so they can look into this further so we can improve for your next shopping visit. We hope to see you shopping with us again soon. Kind Regards EQVVS customer service team.

Posted 5 years ago

“Very good alll the time”

Helpful Report

Posted 5 years ago

Hi Delroy, We very much appreciate you taking the time to review us, if there is anything we can do in the future to that would improve on the 3 stars please let s know. Kind Regards Eqvvs Customer Service Team.

Posted 5 years ago

“placed an order for a Ted Baker Jumper, the product arrived and was fantastic. however it was clearly a return from another customer as it never arrived in its original packaging which I wasn't happy about and I was still charged p&p.”

Helpful Report

Posted 6 years ago

EQVVS is rated 4.7 based on 1,644 reviews