EPC Improvements | Renewable Energy Solutions Reviews

Name: EPC Improvements | Renewable Energy Solutions
Address: 15-17 Russell Way, Chelmsford, Chelmsford
Rating: 4.64

4.6 Rating 121 Reviews

93 %

of reviewers recommend EPC Improvements | Renewable Energy Solutions

Company Reviews

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4.6

Based on 121 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours

About EPC Improvements | Renewable Energy Solutions:

Providing renewable technologies to domestic and commercial projects

Visit Website

Phone:

0333 050 4268

Email:

info@epc-improvements.co.uk

Location:

15-17 Russell Way,
Chelmsford
Chelmsford
CM1 3AA

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EPC Improvements | Renewable Energy Solutions 5 star review on 2nd December 2022

Sarah R

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good looking forward to working with you”

Helpful Report

Posted 1 year ago

“We paid EPCI (EPCImprovements) over £13,000 to instal and start an ASHP (Air Source Heat Pump) in our two bedroom bungalow a year ago. A new gas boiler would have cost a quarter of that but we had the money and wished to help the environment. The hot water has worked very well except for a short period during a cold spell recently when we only had cold water until our son visited and used the controls to guess how to turn it back on. The heating (underfloor on ground floor, radiator in the loft conversion bedroom and two towel rails) has only been somewhat effective on the ground floor and has not worked at all upstairs or on the towel rails except for 4 or 5 not particularly cold days when it randomly came on. We asked the installation engineer to recommend a control system with internet connectivity. He recommended Hive so we bought the hub and other parts. EPCI's director then said Hive is unreliable and if we fitted it he'd not accept responsibility for any problems. He recommended Heat Miser so we paid EPCI an extra £800 to fit that. Their Heatmiser engineer said EPCI would give us the codes to access the internet but EPCI did not. As we were given no instructions at all on how to work the ASHP and only minimal ones on the Heat Miser we have had nine months with no heating in the bedroom and bathrooms and only OKish heating downstairs. All this changed when the EPCI engineer did our annual (12 months after the hot water was switched on) service. He later emailed us instructions on how to operate the ASHP and set it up so we, in our 70s, are very comfortably warm throughout our home and the hot water is always hot and only runs tepid for the latter part of the second bath if the first bath has just been filled. He explained how to use the heat miser thermostats to supplement the settings he's put in the Mitsubishi ASHP so as to keep us warm but enable us to have it only come on if we are away on holiday or during hot summer months if the house temperature falls to 10 degrees C. He explained the Heat Miser thermostat controls did not, unlike the Hive ones we bought on the instal engineer's recommendation, have a hub for internet connection but he showed us how to connect the ASHP to the internet so it gives us information about its operation and we agreed remote control via heat miser added nothing as we now have it set up from our home. Had the EPCI engineers who installed the ASHP and the Heat Miser thermostats done as excellent a job as the service engineer and ensured we had instructions and knew how to operate everything we should have given EPCI five stars but until the latter took ownership of the task there were delays on each part of the installation and waits for responses to emails and calls e.g on the day we moved in when it was snowing and we had a very cold first 2 days and thereafter nothing like as good as we have now. EPCI made a great initial impression and now we are very happy again. A year of unsatisfactory installation and commissioning with no instructions intervened. If you choose EPCI ensure it does all the initial setting up and explaining correctly. We have revised our star rating from 2 to 4 thanks to the excellent way the service engineer has now enabled us to have a warm home. If you choose EPCI tell it you do not want a first very unsatisfactory nine months with money wasted on devices they recommend and then reject and then you should be able to give it five stars.”

Helpful Report

Posted 1 year ago

“On the whole the service, and back-up, was excellent. There was a lack of info from the start about the need for larger radiators, and the fact that my microbore system was not really compatible with ASHP as fitted. I still need a lot of extra heating in winter.”

Helpful Report

Posted 2 years ago

Hi Guy, Glad to hear you thought the service was excellent. Regarding your other points, Megan from our administration and aftercare team will be in touch to help sort this out for you. Thankyou for the review!

Posted 2 years ago

“I can recommend EPC improvements whose sales team, project managers and admin support staff are informative and enthusiastic in all they do. This company engaged an installation team who worked quickly and tidily and were a pleasure to have around the house. Ours is a large open plan but well insulated, modern house benefitting from underfloor heating throughout and therefore ideal for the installation of an Air Source Heat Pump therefore the decision to replace our oil boiler was not hard make. The Steibel Eltron unit is easy on the eye and whisper quiet when running. There were some minor teething problems interfacing the new unit with our existing heating control system all of which were dealt with speedily and efficiently by EPC. We now await the onset of winter to really test the systems ability to keep us warm and well supplied with hot water.”

EPC Improvements | Renewable Energy Solutions 4 star review on 8th July 2021

Helpful Report

Posted 2 years ago

Hi Bernard, It's lovely to hear how well the Stiebel Eltron ASHP is performing for you, we are over the moon we could provide you with a great service and installation. Thankyou for the review!

Posted 2 years ago

“EPC Improvements provided our air source heat pump. Megan was extremely helpful throughout the whole process - answering our various queries while we were deciding if it was the right solution for us. Then, once we'd settled on an air source heat pump, she kept us informed throughout, from initial order, through to installation and beyond. There were a few logistical issues along the way, but these were resolved with Megan's help.”

Helpful Report

Posted 3 years ago

Hi Daniel, It's great to hear how Megan was able to guide you through the process of installing an air source heat pump and was able to quickly solve any issues you had along the way. Thankyou for the review!

Posted 2 years ago

“EPC have been very professional throughout, the installer was excellent and follow up help has been good.”

EPC Improvements | Renewable Energy Solutions 4 star review on 29th July 2020

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Posted 3 years ago

“Installed quickly, had a panel less than expected but nonetheless great service overall.”

Helpful Report

Posted 4 years ago

“EPC helped us through the planning issues we had to address and were proactive in meeting the externally imposed timescales relating to VAT changes. Marketing and sales were informative and did not create any pressure. Some components were faulty on arrival and the installers needed some guidance from Solar Edge regarding the commissioning etc, though all matters were resolved in a timely manner. Looking forward to the savings!”

EPC Improvements | Renewable Energy Solutions 4 star review on 22nd October 2019

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Posted 4 years ago

“Ok could do with better organisation at start”

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Posted 4 years ago

“Your Rep was very clear in his Repair istruction and we w.ere extremely Impressed”

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Posted 4 years ago

“I have found EPC to be very helpful and honest!”

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Posted 5 years ago

“The solar system is terrific. Even when its freezing, when the sun's out it's working. Unfortunately, I was not around when it was fitted so I was not fully aware of the capabilities but their engineer soon sorted me out. Good personal attention.”

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Posted 5 years ago

“I would award 5 stars for the initial survey and installation but only 2/3 stars for resolving problems. There was a problem with completing the installation whilst on-site , but it was resolved next day. There has since been problems with the system not functioning correctly. I.E. home going cold. Made appointment for visit, no show ., contacted EPC and on 3 occasions advised I would receive call back which did not happen. Still waiting for call back and problem to be resolved!”

Helpful Report

Posted 1 year ago

“Communication is ok but could be more pro-active. For instance I am paying a monthly direct debit for annual service cover. I have advised of a small problem with the cylinder overflow dripping - but several months later I have not been contacted. If it was a more serious problem I would chase.”

Helpful Report

Posted 2 years ago

Hi Peter, Thankyou for your review, Megan from our administration team will be in touch with you shortly to help with the issue you're experiencing.

Posted 2 years ago

“Had huge issues with them - broke my roof, sold me mis-specced items, then tried to extort me for more money on top of what we agreed. Literally having to take them to court. AVOID!”

Helpful Report

Posted 1 month ago

Hello Anonymous. We are unsure what project this review relates to as we have no installations where the issues you described can be relatable. Please feel free to contact us directly if this review in genuine so this can be looked in to, info@epc-improvements.co.uk. All the best.

Posted 4 weeks ago

“Have had a poor experience. Communication not great. Had to complain twice. Sent an email last week asking for job to be finished. This and subsequent email has been ignored. They did not come on the day they said and when they came later they couldn’t access the pipes to finish the job. The engineer said he would come back the following week but no one is responding to emails. It’s a shame as much of their work is good but I don’t think they understand how complicated the project is and that they need to be clearer about what is required and stick to their deadlines. If things change they need to explain what access they need and not rely on the small print of an email sent 6 weeks previously. Just because they do this all the time doesn’t mean customers know or can remember every detail.”

Helpful Report

Posted 7 months ago

“A truly dreadful experience. What went wrong? Everything but the in-house design (which was okay) was subcontracted so nothing was seemingly EPC's responsibility - someone else. The in-house engineer/plumber was incompetent. The subcontractor installed the heat pump plumbing wrongly, then the commissioning results and commissioning certificate were fiddled to make everything seem okay. The reality was that the heating system was incapable of being commissioned: radiators never exceeded 33C - hopeless. And it took months for EPC to accept responsibility. The PV installation never happened after 7 months and we had to go elsewhere. Then EPC kept the deposit... EPC backed away from their guarantees and in any case we do not want their service as maintainers: we have no confidence in the company. However, EPC was remarkably prompt in collecting the BUS grant, which they keep! Never a hint of an apology... I could say a lot more...”

Helpful Report

Posted 7 months ago

“The system was not installed as per the contractually agreed design. The design was changed on the fly by the installers who claimed to have never seen the design”

Helpful Report

Posted 9 months ago

“Two failed inverters in a row, fire hazard caused by poor workmanship, reluctance to respond, refusal to compensate.”

Helpful Report

Posted 11 months ago

“Heat pump and hot water tank installation: Each time a EPC improvements representative attended our property for the various surveys they had the wrong layout and one which we'd never discussed. We needed our loft joists to be strengthened to support the new water tank and waited several months for EPC to attend to let us know where the tank would fit so we could strengthen the structure, only for the surveyor to again have the wrong information with him. We later paid a deposit which we were told was to secure the heat pump kit we'd asked for as equipment was becoming more difficult to source, which we paid. When the install was due several months later and only 2 weeks before our green homes grant voucher was due to expire we found out that EPC hadn’t used our deposit money to buy the equipment we’d paid for, and could no longer get the kit we wanted, and only lesser smaller products were now available. We didn't want to compromise on the system and had lost confidence in the EPC management to deliver the project we asked for and requested our deposit back at the end of November 21 and abandoned our chance to use the Green Homes grant voucher. Now end of January 22 we have only just received our deposit back following the senior managements failure to communicate. We recommend you go elsewhere to a more reputable company.”

Helpful Report

Posted 2 years ago

EPC Improvements | Renewable Energy Solutions is rated 4.6 based on 121 reviews