EPC Improvements Reviews

Name: EPC Improvements
Address: 15-17 Russell Way, Chelmsford, Chelmsford
Rating: 4.69

4.7 Rating 175 Reviews

94 %

of reviewers recommend EPC Improvements

Company Reviews

Metrics

Info

4.7

Based on 175 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5

About EPC Improvements:

Providing renewable technologies to domestic and commercial projects

Visit Website

Phone:

01245408792

Email:

info@epc-improvements.co.uk

Location:

15-17 Russell Way,
Chelmsford
Chelmsford
CM1 3AA

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EPC Improvements 5 star review on 2nd December 2022

Sarah R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you EPC. Your customer service and installation of my ASHP system was 100%. From start to finish I was kept up to speed with all aspects of the installation. Thank you Reynard, Danny and all the team at EPC. I would recommend your company to anybody thinking of having a low carbon system installed.”

EPC Improvements 5 star review on 29th April 2021

Helpful Report

Posted 4 years ago

Hi Mr Clark, Thankyou so much for your fantastic review from everyone here at EPC Improvements! We loved working with you to provide your Mitsubishi ASHP solution.

Posted 3 years ago

“I found EPC to be very professional and were always available to offer advice on any queries. I'd recommend the company”

EPC Improvements 5 star review on 2nd March 2021

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Posted 4 years ago

Thankyou for the superb review Phil! EPC Improvements

Posted 3 years ago

“Found them really professional and focused on getting the job done.”

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Posted 4 years ago

Thankyou for the great 5 star review Phillip!

Posted 3 years ago

“I asked EPC to help me understand if an ASHP would benefit me, as I searched for an alternative to a standard gas boiler. This started with a survey to see what the heat requirements were and to see what would work. The intro meeting was very informative and all my questions were answered by the very knowledgeable engineer. I then received quotes for the works which I asked them to proceed with. We had a few false starts due to equipment delivery problems (thanks to covid) but once started the implementation was completed in a week. The implementation by Ben and Scott was very neat and I was impressed with their work ethic and attention to detail. Now its all finished and even though it -7 outside I have a nice Green solution for heating and hot water and a warm house. I would recommend EPC for anyone considering an ASHP.”

EPC Improvements 5 star review on 12th February 2021

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Posted 4 years ago

Hi Steve, We're glad we could provide you with a great service throughout your enquiry and installation and it's great to hear that your heat pump solution is working well too! Thankyou for the fantastic review!

Posted 3 years ago

“EPC Improvements were extremely helpful from the initial enquiry through to the completed installation of our air source heat pump. The communication at every stage of the process was clear and honest, and the work on site was excellent. We were also grateful that they could accommodate a fast installation as the existing gas system was faulty and we were without hot water. We are delighted with the finished system.”

EPC Improvements 5 star review on 18th September 2020

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Posted 4 years ago

“I found EPC to be a really helpful and flexible company. I had the pleasure of dealing with several of their team during the course of the installation. They did what they said they would do, when they said, despite the issue of COVID restrictions. They talked through the application process for additional feed in tariffs and the installation and follow up was excellent. I would thoroughly recommend them if you are thinking about Solar.”

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Posted 4 years ago

“The team at EPC we’re helpful and the installation process was quick and professional.”

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Posted 4 years ago

“Excellent experience !! Very professional and easy to talk to. Did an excellent job on my ASHP from start to finish - thank you. Would recommend them any day !!!!”

EPC Improvements 5 star review on 28th July 2020

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Posted 4 years ago

“Excellent service and very fast installation would definitely recommend their services. Well done and thanks”

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Posted 4 years ago

“We found EPC Improvements to be a very knowledgeable , keen team who are more than willing to spend a lot of time making sure you understand everything and are getting the right system. We had our air source heat pump installation booked at the start of the Lockdown so decided it was safer to delay and EPC were very accommodating. The team that completed the installation were polite , friendly and professional. We have gone back to them for Solar Panels, would not hesitate to recommend.”

EPC Improvements 5 star review on 13th July 2020

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Posted 5 years ago

“EPC were always available when I called and quickly got the best person to speak to me. They were available for a follow visit and advised and adjusted the system to meet our requirements. They were also very helpful when it came to making the application for RHI, advising and supporting us. We are happy to recommend EPC to customers considering purchasing heating systems.”

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Posted 5 years ago

“Daniel at EPC was very helpful explaining about air sourced heating and solar power and how they work best together. He dealt promptly and clearly with all my many queries. Luke who installed both systems was superb and did a first class job and I'm now rid of my ancient oil heating. A relatively smooth journey through what is quite a complex concept. I would definitely recommend EPC to others.”

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Posted 5 years ago

“Great advice and service!”

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Posted 5 years ago

“Recommended. When EPC fitted our domestic solar panel installation we found them open, prompt and honest communicators, and the work was done with care and skill.”

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Posted 5 years ago

“Attentive and knowledgeable during the quotation process and I chose EPC improvements over another company, who also seemed competent. Excellent job during the installation and in after-care. Thoroughly satisfied with the work .”

EPC Improvements 5 star review on 15th May 2020

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Posted 5 years ago

“I contacted EPC after my initial provider of air source underfloor heating, would not accept responsibility for undersizing their installation. From my first contact with EPC through to the installation of their recommended system I have been extremely impressed with their customer service and engineering capabilities. The engineers who installed the EPC system were very Professional Efficient, Timely and Informative, giving me confidence that the system would perform efficiently and meet requirement. A company director and account manager were in contact from my initial enquiry through to completion of the project. Exceptional service from a very professional company. I would strongly recommend EPC Improvements for the provision of Renewable Heating and Solar systems.”

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Posted 5 years ago

“EPC were faultless throughout. I had quotes from another company but had a better feeling about EPC who were always happy to accommodate my changes and new ideas as the job progressed, and I definitely made the right decision. Brilliant on the end of the phone and the engineer who did the job was superb. I recommend them to anyone.”

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Posted 5 years ago

“Although I never bought a system from EPC (which I later regretted), I got excellent information and help from Craig. I had a faulty system install with a different company and Craig went above and beyond to help me get an independent engineer to assess my system in order to get it fixed. He gave of his time via email and the phone freely and was very knowledgable about heat pump systems and how they should be installed. Should I come across anyone needing a heat pump system installation, I will have no hesitation in recommending EPC based on the customer service I received from Craig. If all companies were so forthcoming and helpful it would be much easier to find someone to trust. I would highly recommend EPC.”

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Posted 5 years ago

“We recently had solar panels installed on our property. The company involved was EPC Improvements who gave information and guidance throughout the process. The installation of the panels was carried out cleanly and efficiently The whole procedure was completed without problems. Therefore EPC recommended.”

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Posted 5 years ago

“Both Nick and Megan were very helpful, answered all of my many questions, stuck to quoted prices for items even when products were updated and more expensive, great customer service, products and price, and its not just install, pay and hear no more from them, they constantly monitor my system for best possible performance. 5 stars”

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Posted 5 years ago

EPC Improvements is rated 4.7 based on 175 reviews