EPC Improvements Reviews

Name: EPC Improvements
Address: 15-17 Russell Way, Chelmsford, Chelmsford
Rating: 4.69

4.7 Rating 175 Reviews

94 %

of reviewers recommend EPC Improvements

Company Reviews

Metrics

Info

4.7

Based on 175 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5

About EPC Improvements:

Providing renewable technologies to domestic and commercial projects

Visit Website

Phone:

01245408792

Email:

info@epc-improvements.co.uk

Location:

15-17 Russell Way,
Chelmsford
Chelmsford
CM1 3AA

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EPC Improvements 5 star review on 2nd December 2022

Sarah R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mark has just been to give our system its annual service. He was very polite, considerate of our property and helpful with any questions we had.”

Helpful Report

Posted 11 months ago

Thanks so much, Kate! Great to hear Mark delivered the kind of service we aim for—polite, respectful, and always happy to answer questions. Making sure our customers feel looked after and confident in their system is really important to us. We really appreciate the kind words—and if you’re happy to recommend us to friends or family, we’d be truly grateful. Our business is built on trusted referrals from great customers like you!

Posted 3 months ago

“Just had the annual service on our ASHP, underfloor heating and rads etc. Mark was great - really helpful (answered all sorts of questions), polite, on time and as last year delivered a top service. He was supported by Emily who booked was also very helpful, polite and got everything booked in. Thank you and see you next year!”

Helpful Report

Posted 11 months ago

Thanks so much, Rob! It’s brilliant to hear Mark delivered another top-notch service on your ASHP, underfloor heating, and radiators—and that he was as helpful and professional as ever. We’ll be sure to pass your kind words on to Emily too—she works hard behind the scenes to keep everything running smoothly! We really appreciate your continued trust and the lovely feedback. And if you’re happy to recommend us to friends or family, we’d be truly grateful. Word of mouth is what keeps EPC growing strong. See you next year!

Posted 3 months ago

“Mark is an excellent engineer, new what he was doing, very efficient and friendly.”

Helpful Report

Posted 11 months ago

Thanks, Christopher! Really glad to hear Mark impressed you—he’s a fantastic engineer who always aims to be efficient, knowledgeable, and friendly on every visit. We appreciate the great feedback, and if you’re happy to recommend us to friends or family, it means a lot. Our business is built on trusted word of mouth from customers like you!

Posted 3 months ago

“We've had our heatpump for 15 months and are delighted with it. We recently had our first service, completed by Mark, and as with all our other interactions with EPC staff we found him polite, professional, and full of useful information to help us get the best from our heat pump. Highly recommend.”

Helpful Report

Posted 1 year ago

Thank you so much! We’re really pleased to hear you’re delighted with your heat pump after 15 months—and that your first service with Mark lived up to expectations. It’s always our goal to make sure customers not only have a reliable system, but also the knowledge to get the most out of it. We truly appreciate the recommendation, and if you’re happy to refer us to friends or family, we’d be incredibly grateful. EPC has been built on great service and word-of-mouth from customers like you!

Posted 3 months ago

“The engineer was very quick and thorough… he left everything clean and tidy. He was the same engineer that did the service last year (Mark)”

Helpful Report

Posted 1 year ago

Thanks so much! Really glad to hear Mark delivered another quick, thorough service and left everything clean and tidy—it’s great to have that consistency year after year. We appreciate the 5 stars, and if you’re happy to recommend us to friends or family, we’d be truly grateful. Our business continues to grow through word of mouth from valued customers like you!

Posted 3 months ago

“Very helpful and responsive, good service”

Helpful Report

Posted 1 year ago

Thanks so much! We're really pleased you found the service helpful and responsive—that's exactly what we aim for every time. Appreciate the 5 stars, and if you're happy to recommend us to friends or family, we’d be genuinely grateful. Referrals help us keep doing what we love!

Posted 3 months ago

“I am no kind of expert about Heat Pump systems or roof top solar panel systems, the former installed by EPC in August 2020, the latter installed in 2010 and now incorporated into EPC's care and management. The annual Service of the Heat Pump system seemed to me to be very meticulously carried out by Mark on a system that in recent years has been working very well for me as the system user. Very reassuring, and many thanks to Mark and the EPC Team.”

Helpful Report

Posted 1 year ago

hanks so much, Martin! It’s great to hear your heat pump system continues to run smoothly and that you found Mark’s service visit reassuring and thorough. We always aim to take the time to do things properly—especially when it comes to long-term systems like yours. We’re also glad to be looking after your solar setup now too—bringing everything under one roof makes it easier to keep things running at their best. Really appreciate your kind words, and if you’re happy to recommend us to friends or family, we’d be truly grateful. EPC has grown through word of mouth from customers like you!

Posted 3 months ago

“Mark was very good, completing the work in good time. He was very helpful when I asked questions. My system is working beautifully, thank you.”

Helpful Report

Posted 1 year ago

Thank you so much! We're really pleased to hear your system is running beautifully and that Mark was both efficient and helpful during the visit. That’s exactly the level of service we aim to deliver every time. We appreciate the great feedback—and if you’re happy to recommend us to friends or family, it really helps. Our business continues to grow thanks to referrals from valued customers like you!

Posted 3 months ago

“Excellent service by this company! Mark communicated well and advised on issues, sorted out some minor issues which was done by installation team, which I believe was not this company! After the service and works carried out he explained on how to improve on energy efficiency and explained the mechanics of the system again in simple terms! Very pleased.”

Helpful Report

Posted 1 year ago

Thanks so much for the great feedback! Really glad to hear Mark was able to sort out the minor issues and give clear, helpful advice on getting the most out of your system. Even if we didn’t install it originally, we’re always happy to step in and make sure everything’s running smoothly and efficiently. We’re pleased you’re happy with the service—and if you’re comfortable recommending us to friends or family, we’d be truly grateful. Referrals from customers like you are a big part of what keeps EPC growing strong!

Posted 3 months ago

“Mark provided excellent customer service when quoting for our (quite complicated) PV system. He was always quick to reply, took to a lot of time to provide a system that best met our requirements and cleasrly has a deep understanding of the technology and processes involved. I'm looking forward to working with the installation team and seeing our system going in soon. EPC Improvements were recomended by a contractor that has very high standards, and now I know why.”

Helpful Report

Posted 1 year ago

Thank you so much for the great feedback! We're thrilled to hear Mark was able to guide you through the quoting process for your PV system—especially given the complexity. His technical depth and dedication to tailoring the right solution really shine in situations like this. It’s fantastic to know we were recommended by a contractor you trust, and we’re excited to carry that standard through to the installation phase. We can’t wait to get your system up and running! And if you’re happy to pass our name on to others, we’d be truly grateful. Our business continues to grow thanks to referrals from customers and professionals who value quality and care.

Posted 3 months ago

“Very thorough annual heat pump service. Engineer explained matters as he went along and was very willing to answer questions with full explanations. Never felt that he was rushing to leave because of other appointments. Even before he did leave he asked if we had any other questions or queries.”

Helpful Report

Posted 1 year ago

Thanks so much, Keith! We're really pleased to hear you had such a positive experience with your annual heat pump service. Taking the time to explain things properly, answer questions, and make sure everything’s clear before leaving is exactly the kind of service we aim to deliver every time. We truly appreciate your feedback—and if you're happy to recommend us to friends or family, we’d be genuinely grateful. EPC continues to grow through trust and word of mouth from customers like you!

Posted 3 months ago

“James and Mark in servicing provide an excellent service. The service has improved greatly over the last two years. Mark attends to all the details and takes a look at the whole system. Well done.”

Helpful Report

Posted 1 year ago

Thanks so much, Peter! It’s great to hear that you’ve noticed the improvements in our service over the past couple of years. James and Mark both take real pride in what they do—Mark especially is known for his attention to detail and taking a full-system approach, so your comments mean a lot. We really appreciate the support—and if you’re happy to recommend us to friends or family, we’d be truly grateful. Referrals from valued customers like you are a big part of what keeps EPC moving forward!

Posted 3 months ago

“Excellent annual service of our Ecodan ASHP from Mark. He is very competent and knowledgeable, and also takes the time to answer questions and make suggestions for improvements.”

Helpful Report

Posted 1 year ago

Thanks so much! Great to hear Mark delivered another excellent annual service on your Ecodan ASHP. His technical knowledge and willingness to explain things clearly and offer improvement tips are a big part of what we pride ourselves on. We really appreciate the positive feedback—and if you’re happy to recommend us to friends or family, we’d be truly grateful. EPC continues to grow through trusted word-of-mouth from customers like you!

Posted 3 months ago

“Just had our LG ASHP heating system serviced by Mark. He explained what he was doing and seemed very thorough, he was also on time. Recommend.”

Helpful Report

Posted 1 year ago

Thanks, Desmond! Great to hear Mark was on time, thorough, and kept you in the loop during the service of your LG ASHP. That’s exactly the kind of service we aim to deliver. We really appreciate the recommendation—and if you’re happy to refer us to friends or family, we’d be truly grateful. Word of mouth from customers like you helps keep EPC growing strong!

Posted 3 months ago

“Serviced our Vaillant Air source heat pump. very knowledgable engineer Mark. Explained what he was doing and provided tips on optimum system use for maximum efficiency. Highly recommend this firm”

Helpful Report

Posted 1 year ago

Hi Mark. Thanks for the review on your recent Vaillant heat pump service by our engineer Mark. We're happy that the service exceeded your expectations. If you need anything in the future you know who to call. See you again next for your service. All the best.

Posted 1 year ago

“Great and helpful service, Mark explained everything and tuned the system further.”

Helpful Report

Posted 1 year ago

Hello, Thanks so much for the excellent 5* review on your recent experience with us. If you need any assistance in the future please get in contact.

Posted 1 year ago

“Comprehensive service professionally carried out by Mark.”

Helpful Report

Posted 1 year ago

Hello, Thanks for taking the time our of your day to leave us this kind review on your heat pump service by Mark. He will be informed of this and I'm sure he'll be over the moon. All the best.

Posted 1 year ago

“Very thorough service by Mark, who seems to be highly experienced with air source heat pumps.”

Helpful Report

Posted 1 year ago

Hello, Thanks for the excellent review on your recent heat pump service. Mark will be very pleased with your kind words. Be sure to spread the word of our companies offerings as companies like ours thrive on referrals and recommendations. Have a super day!

Posted 1 year ago

“Excellent service. I had a problem last year for which EPC were able to help me out although the system had been installed by another company. I'n just had my first service by EPC and am very happy with the the whole process. Mark came yesterday, completed the job, made a couple of recommendations and left me feeling content.”

Helpful Report

Posted 1 year ago

Hey Eunice. We really appreciate the kind review, we're glad we have been able to support you in the heat pump system you had installed with another company. It goes without saying we're here for you whenever you need us. All the best and have a fab day!

Posted 1 year ago

“Great service - particularly with on-going help and support. We had our first annual service over 6 months ago that was very efficient and thorough. I called EPC about a problem today and within a few hours it was successfully resolved remotely. Very helpful customer service - highly recommend!”

Helpful Report

Posted 1 year ago

Hey Rebecca, We're glad the service you had from us was to your satisfaction. We will be sure to let the service engineer know. If you need anything else from us please get in touch with our team that are here to support you. Thanks again for your valued custom and time spent leaving this review. All the best.

Posted 1 year ago

EPC Improvements is rated 4.7 based on 175 reviews