EOS Rooflights Ltd Reviews

4.8 Rating 315 Reviews
97 %
of reviewers recommend EOS Rooflights Ltd
4.8
Based on 315 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour

Write Your review

Tell us how EOS Rooflights Ltd made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
EOS Rooflights Ltd 4 star review on 26th June 2023
A Memet
EOS Rooflights Ltd 5 star review on 26th January 2023
Clive Woodford
EOS Rooflights Ltd 5 star review on 26th January 2023
Clive Woodford
EOS Rooflights Ltd 5 star review on 26th January 2023
Clive Woodford
EOS Rooflights Ltd 5 star review on 26th January 2023
Clive Woodford
EOS Rooflights Ltd 5 star review on 26th January 2023
Clive Woodford
EOS Rooflights Ltd 5 star review on 26th January 2023
Clive Woodford
44
Anonymous
Anonymous  // 01/01/2019
Delivery, excellent Price, excellent Quality, generally excellent Installation, poor instructions and generally far more difficult than expected • There was a plastic moulding installed in the ridge bar and the hip moulding was also fitted to the ridge bar. The plastic moulding was very tightly fitted and there was no instruction on how this could be removed. This prevented the 13mm hex bolts from being inserted and the hip bars from being bolted to the hip mouldings using the tool provided (see photo). In the end I had to remove the hip mouldings, insert the 13mm hex bolts, replace the hip mouldings on the ridge and then, with a lot of difficulty and a variety of spanners to fit into the tight space in the moulding, tighten the hex bolts to secure the hips. Response from EOS: Pyramid lanterns are a little trickier to install based on access to the crown moulding but still possible, we build them all ourselves in the factory. • Fitting the end caps was highly problematic. Firstly, I had to drill out the holes for the security bolts as the holes were not properly formed and were full of casting metal. Once the holes were opened, I tried to install the security screws, but the security bit provided was the wrong one, which necessitated me purchasing the correct bit type 27 Torx. I managed to screw in the top screw, but the bottom one was far too short. I bought some 50mm Pozi’s as a trial and these worked well. I still don’t have the proper security screws for the lower screw holes. Response from EOS: If the lantern has been installed correctly then a 32mm security screw is correct, 50mm would be too long. My response - the endcaps are fully located - bottom screws are just too short! The screws can't be too long as they screw into a plastic fitting that runs parallel to the length of the hip mouldings • Lots of incorrect and unnecessary parts provided including screws with no threads! • Lastly, after fitting the top caps with the allen bolts, I fitted the plastic covers. These immediately dropped out and could not be secured unless I used an adhesive. Response from EOS: A small amount of adhesive is required in some cases as gravity will mean the cover doesn’t hold under its own weight. My response - clearly the caps are not correctly designed and fit for purpose!
EOS Rooflights Ltd 3 star review on 23rd August 2022
Helpful Report
Posted 1 year ago
A mixed bag really. Ordered 2 windows that were delivered without any issues. However, I had mistakenly ordered the wrong sized windows and had to return those ordered and re-order a second pair. £150 charged for return! Delivery of second pair of windows delayed as first pair were being organised to be picked up at same time. On delivery of second pair driver not aware that he was picking up a return pair also but managed to get this sorted on sight at the time and for him to take return. Did not get refund for original windows without having to chase up EOS and also was double charged return fee postage, which again I had to chase up to get this sorted. In all communications with EOS staff I found them very pleasant and responsive but seems there are some missing links in their administration procedures that would improve their service. Windows seem robust and easy to install.
Helpful Report
Posted 1 year ago
Hi Simon, Your feedback is important to us and we appreciate your honesty. We have taken on board your comments and we will work internally to improve the process where units are swapped over.
Posted 1 year ago
Roof light ordered and delivered
Helpful Report
Posted 3 years ago
The product is good. Although it arrived with some small scratches. Because we couldn't wait for a replacement I was offered touch up paint which I had to collect. I think the delivery charge is excessive since there is no help with installation. We are pleased with the end result though.
Helpful Report
Posted 8 years ago
EOS Rooflights Ltd is rated 4.8 based on 315 reviews