EOS Rooflights Ltd Reviews

Name: EOS Rooflights Ltd
Address: Unit 1 The Beechwood Centre42 Lower Gravel RoadBromleyKent, Bromley
Rating: 4.83

4.8 Rating 321 Reviews

98 %

of reviewers recommend EOS Rooflights Ltd

Company Reviews

Metrics

Info

4.8

Based on 321 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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EOS Rooflights Ltd 4 star review on 26th June 2023

A Memet

EOS Rooflights Ltd 5 star review on 26th January 2023

Clive Woodford

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient sales team”

Helpful Report

Posted 1 year ago

“Very efficient with processing my order and delivery. I ordered a 3M roof lantern and a smaller flat roof light. Both were simple to install on my own upstands and they both look great. My only negative was the cost was a lot for what they are but I don’t think eos are excessively expensive, I think the roof lanterns themselves are what’s pricey. Anyhow I’m happy 😃”

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Posted 2 years ago

“I researched several roof lights and found that Chris Higgins and his colleagues at EOS provided the best technical advice and were happy to address my questions quickly. I purchased the roof light in September 2021. It was very heavy and there were issues with the delivery schedule which was stressful due to the additional manpower I needed to offload etc. EOS customer service did address the issues and I am delighted with the quality of my new roof light. I would like to thank Chris, Natalie, and the team for their help.”

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Posted 3 years ago

“EOS Rooflights provided two high quality rooflights which were well well made (when compared to others I have seen), with good customer service from Elliot and Chris including drawings and installation advice. The delivery company were however a disappointment, using a lorry which was too high for the builder to safely unload from, and a driver who couldn't be less bothered. EOS recognised this and offered compensation.”

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Posted 4 years ago

“Good design,easy to install Would highly recommend”

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Posted 4 years ago

“The staff were very helpful in answering all my questions and the ordering process was very smooth. I had a bit of a quality issue with the initial batch of windows which was due to a warehouse error, but it was quickly resolved and the final product I received was of excellent quality.”

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Posted 4 years ago

“EOS were very responsive, easy to deal with and delivered when they said they would. Would happily deal with them again.”

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Posted 4 years ago

“dear eos team, everything went very well. the rooftop window is beautiful and i'm nearly happy. except one thing: the inner glass cracked after a very hot and sunny day 4 weeks ago, when a heavy rain cooled the window instantly down. i was surprised regarding the tension which must have been in the glassstructure which resulted in an 25 cm inner glass crack. i hope the window will not start getting blind in the future...”

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Posted 4 years ago

“really well constructed rooflight,looks really good when installed,lets so much light into our kitchen,really pleased with our purchase wold use EOS again”

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Posted 4 years ago

“Friendly, helpful and informative customer service. Good product and quick delivery.”

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Posted 5 years ago

“All contact with EOS was dealt with efficiently and by friendly staff. The quality of the rooflight is excellent. In a different league to the alternatives I have seen. A couple of points to improve on below, however these do not detract from how the quality of the roof light lifts the whole build..... - Rooflight did not arrive on the advised date, arriving the following morning instead. This required a number of builders to return the following day to lift off the van. - Do not underestimate the weight. Very challenging for my builder just to get off the box van. - The ordering instructions make it clear to provide the size of the hole. That will then equate to clear glass when fitted. However on arrival length and width of clear glass were both 3cm shorter than ordered. This was explained by phone as relating to the rebate for plaster board, however this should be made clearer ahead of ordering as we could have ordered 3cm larger to get the clear glass size originally envisaged.”

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Posted 6 years ago

“Excellent product, very stylish and good quality”

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Posted 7 years ago

“The finish is very good and the rooflight looks lovely. However, my builder has advised to be prepared for it to be a bit fiddly to fit. Now it is up, it looks great and is definitely how I had hoped it would look. Well worth the purchase.”

EOS Rooflights Ltd 4 star review on 17th April 2018

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Posted 7 years ago

“We were very pleased to find a stock rooflight which matched our requirements. The product has only just gone in but so far so good.”

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Posted 7 years ago

“Very easy transaction, great product and delivery service was fantastic. Only constructive feedback I can give is to better highlight the weight of the product and that can/will cause issues with delivery and installation. Luckily we had 6 builders on site who between them managed to move the £140kg roof light but what that meant is that we had to pay extra to re-enforce the roof with different beams”

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Posted 7 years ago

“Service was good and delivery prompt and actually arrived the day they said it would”

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Posted 7 years ago

“Good price, helpful on information delivered promptly and well wrapped. Delivery cost seemed steep but I don't think that was under their control.”

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Posted 8 years ago

“ordered 1m x 1.5m flat fixed skylight. Very heavy due to extra thick glass. Had to hire an SLA10 Material hoist to be safely lifted onto garage roof but cost was low for a day hire. Now installed looks great. Needs at least two strong adults to lift out of delivery van. Would have been better if delivery van supplied with equipment to offload. Easy to order via website pdf doc dimensions and installation instructions all good and customer service friendly and helpful and informative. Happy to recommend.”

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Posted 8 years ago

“as the installers we thought the product well manufactured , expensive , no ventilation , the customer loved it , that's important , installers need to have installation tool box talk.”

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Posted 8 years ago

“good product, no problems”

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Posted 8 years ago

EOS Rooflights Ltd is rated 4.8 based on 321 reviews