Environ Pest Control Reviews

Name: Environ Pest Control
Address: Unit 12, Parson Green Depot, 33-39 Parsons Green Ln, Fulham, London, london
Rating: 4.60

4.6 Rating 215 Reviews

91 %

of reviewers recommend Environ Pest Control

Company Reviews

Metrics

Info

4.6

Based on 215 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Environ Pest Control:

Pest control in London is a unique field requiring expertise and knowledge of our city and its pests. Environ Pest Control are your local, discreet pest control experts dedicated in the control of all pests and vermin in London. We provide a professional, prompt service to both the residential and commercial sector. Our expertise was showcased in the BBC series “The Rat Pack” and the media come to us for expert London pest control advice.

Visit Website

Phone:

020 3875 8225

Email:

ricky@environpestcontrol.co.uk

Location:

Unit 12, Parson Green Depot, 33-39 Parsons Green Ln, Fulham, London
london
SW6 4HH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used Environ for a rat problem that I had under my floors (converted Victorian 1-bed garden flat) on the basis their pricier service was thorough, environmentally friendly and innovative. As per website marketing and sales call discussion, I expected a full investigation (lifting floorboards to access) using UV-light tracking powder and thorough inspection of ALL problem areas, followed up by treatment using traps and - one of the main reasons I selected them - the jack russell. One star is provided because the service technician who attended was professional, knowledgeable, generally on time and extremely helpful with some good advice. He also attended all 3 visits which helped as I didn’t need to re-explain each visit. That’s where the good review ends I’m afraid. Serious issues faced: 1. The office had not advised the technician of the need to access under floorboards where there was not already an access point. I had explicitly asked about this as knew at least one area didn’t have an access point. Technician said they don’t do that - in conflict with the info I’d been given by the sales team. On my insistence, floorboards were raised in one location I knew had access hatch (the guy was happy to do this thankfully but needed to seek permission from office first!). 2. No tracking powder was ever used to identify routes/entry points - even after confirming this with customer service before the second visit. There is clearly poor communication between the office and the field teams as these inconsistencies recurred. Very disappointing. For treatment, only traps were laid and no dog was ever even offered, so I don’t even know if this is a real option! 3. A drain survey to inspect for possible entry points was advised and made sense so I went ahead, paying in advance as requested (mistake). The drain team were professional and seemed good. It wasn’t until afterwards that issues came up. The report was completely incomprehensible and technical. No overall drain plan provided to map out where problems were identified nor was this properly explained to me despite repeated requests. The drainage engineer never bothered to call to discuss despite repeated requests (I ALWAYS had to chase up Environ). I also had problems accessing the cctv footage - which showed nothing anyway to support any of the recommended works. One particular (dead) pipe was later found to have been blocked by steel wool and a screwdriver which was retrieved by hand by another drain company I had engaged. This called into question the thoroughness of the drain inspection that Environ had conducted. No excuse for not identifying this! 4. My main issue with Environ is the exorbitant price it charges. The quote for remediation works (on mostly lateral shared drains which are actually Thames Water responsibility) came close to £6000! For example, charging over 3 times quality competitors and over 10x DIY prices for manhole covers and rat valves is just plain having a laugh. Even against similar high quality products they are at least 3x as expensive: £2600+VAT for 5 rat valves and £650+VAT for a stainless steel manhole cover - materials only. Ridiculous. When I called to discuss prices and options, a measly 10% discount was offered, and the 5yr guarantee used as reasoning (same as others BTW). I politely declined and went elsewhere. I’m not stupid, and had sought three other quotes based on the work report, which all came in at approx 1/3 the price. Overall very dissatisfied with Environ services. They are expensive, don’t deliver on what they promise for the premium price, and their customer service when calling in is appalling as they don’t follow through. I do not recommend using them as they are no different to others and not worth the additional price. Go elsewhere for your sanity!”

Helpful Report

Posted 1 year ago

“The staff are very professional, it seems a well run business. I invested a lot in mouse proofing. The mice were gone for one or two days then came back. I kept asking for them to come back and to be fair they did drop by again. They kept telling me one mouse was "locked in with me"... then having delayed they said I had gone past the warranty and said I would have to pay again.”

Helpful Report

Posted 4 years ago

Hi David, I am glad to see that our staff were professional but of course, I don't want an unhappy client. Are you now mouse free? we do occasionally have a mouse trapped in the house after extensive proofing programme has been undertaken and it seems to be the case here, in our experience the mouse very often find the rodenticide that has been placed in the baiting stations and we get control, please let me knows ill be interested to see if that has now been resolved to your satisfaction, thankyou for the review its appreciated

Posted 3 years ago

“Experience was good until I was hounded to pay in full for works that hadn't yet happened. This is highly unusual in the building industry. A partial deposit should be sufficient to start building works with the balance paid upon completion. The work hasn't even happened yet and I'm unhappy.”

Helpful Report

Posted 5 years ago

I'm sorry that you are unhappy with the terms and conditions on the invoice when we do our payment plan we ask for repayment on a job under £1500, this is for accountancy reasons. We do try to be flexible however and we could have looked into this for you, I hope you were happy with our pest control service and thankyou for your review and custom

Posted 3 years ago

Environ Pest Control is rated 4.6 based on 215 reviews