Emma Hardie Reviews

Name: Emma Hardie
Address: 1210 lincoln road, peterborough, Cambridgeshire
Rating: 4.55

4.6 Rating 538 Reviews

90 %

of reviewers recommend Emma Hardie

4.6

Based on 538 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Location:

1210 lincoln road,
peterborough
Cambridgeshire
pe4 6nd

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Emma Hardie 5 star review on 2nd March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, I am still to receive this item! Ordered on 26th March, various email contact but issue still not resolved.”

Helpful Report

“Lovely products but not good customer service. I have received half of my order. 3 emails send to Emma Hardie with no reply. No money back either. Won’t but again from original website!”

Helpful Report

“I ordered this item 3 weeks ago and it still hasn’t arrived, I emailed the company a week ago to tell them it hadn’t arrived and I have had no response whatsoever from them, apart from them now asking me to review this product so unfortunately 0 out of 5 Emma Hardie”

Helpful Report

“I love Emma Hardie products. I usually buy them from third party sites. However, the Emma Hardie website had some great sets, so I bought one on 4th January.... I still have not received it and have not had any reply from my emails. Really disappointed. Will only buy from third parties from now on.”

Helpful Report

“EH12671 I’m still waiting on this - 3 emails to customer service with no responses I am so frustrated that I tried to make contact through Instagram where upon I did get a response but to no avail - please can I have my order - I am so so disappointed!”

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“My opinion is very poor. I have contacted you as i have not received this order yet and had no reply however the payment was taken on 30 August”

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“I haven’t received my products and despite repeated emails requesting an update I haven’t heard anything further. I certainly won’t be recommending your products or your terrible customer service which is a shame as I ordered the moisturiser as I had a sample from M&S and found it to be a really nice product.”

Helpful Report

“Dreadful customer services that don’t reply to emails. Waited ages for my order and was offered a free gift which never arrived. Some products substituted as sold out but half the size as the ones ordered and charged for.”

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“I ordered 4 mini sets on sale, the wrong items have been sent, have tried contacting EH for replacement and no response. Very disappointed.”

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“This review is based purely on bad customer service. I have received the email to review a product that 1. I haven’t even received as yet 2. I won’t be receiving it as it has sold through and I am supposedly receiving an alternative, but as yet no one can confirm what that is! Still waiting on response from the customer service team who advised I would have an update ASAP over 24 hours ago.”

Helpful Report

“I am unable to comment on the products ordered.I placed an order on 02/01/2022 with my bank account debited on 04/01/2022. To date I have not received the items. Having received no communication from customer services I emailed them to be told the order would be despatched last week. No apology or explanation for the delay offered. Very poor experience to date.”

Helpful Report

“You have sent me an email asking to review a product that I ordered on 6th January. I can’t review this product because I haven’t received my order yet.”

Helpful Report

“Unfortunately, I placed my order on the 2nd January and I have yet to receive any product, which has made my experience of shopping with this company not one I wish to repeat.”

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“Ordered on 3rd jan, 3 weeks later still haven’t received it and no response to my messages.”

Helpful Report

“I still have not received my order! To be honest I thought I had been scammed and accessed a dodgy website but receiving this email I can see that’s not the case. Can you let me know when I can expect delivery please?”

Helpful Report

“I placed my order on 3rd January, it is yet to arrive, today being 23rd January. I have had to chase to make sure it hadn’t been forgotten and received a generic email to say how busy you are, COVID being an issue etc. I then received a further email to say that you had oversold and would be sending me an alternative instead. As said at the beginning this still hasn’t arrived. I would love to give a glowing review as the one Emma Hardie item I have tried was wonderful, but the customer experience hasn’t been great so far.”

Helpful Report

“Ordered 3 weeks ago, money taken from bank but still no goods. Have had no correspondence at all - appalling service.”

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“I ordered a few sale items ages ago and still haven't received them. Even after an email saying they couldn't sell me what i had ordered and were going to replace the items ....so random and no option to cancel...”

Helpful Report

“I havent received my order yet so can't review it”

Helpful Report

“Still not received the products I ordered & no response to the emails I have sent chasing this!”

Helpful Report

Emma Hardie is rated 4.6 based on 538 reviews