Emma Hardie Reviews

Name: Emma Hardie
Address: 1210 lincoln road, peterborough, Cambridgeshire
Rating: 4.56

4.6 Rating 553 Reviews

90 %

of reviewers recommend Emma Hardie

4.6

Based on 553 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Location:

1210 lincoln road,
peterborough
Cambridgeshire
pe4 6nd

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Emma Hardie 5 star review on 2nd March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love this cream - very hydrating and gentle on the skin”

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“Totally love Emma Hardie products. The Moringa cleansing balm is absolutely gorgeous, smells divine and use it with the cleansing cloths makes my skin look so refreshed and soft. My favourite cleanser”

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“Lovely natural products that smell absolutely gorgeous!”

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“Lovely products that leave skin feeling and looking great.”

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“Absolutely love!!”

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“Edit: I have now received my order and I can't fault the product - It is lovely. I'm just disappointed with the lack of communication from the customer support team as to the reason for the delay in dispatching my items. I've been asked to write a review on a product that I haven't received. This is despite ordering and paying for it on 5th January and emailing the company several times to ask where it is. No response from them - Shocking customer service. Very disappointed. If there is insufficient stock then it should state it on the website!”

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“This review is based purely on bad customer service. I have received the email to review a product that 1. I haven’t even received as yet 2. I won’t be receiving it as it has sold through and I am supposedly receiving an alternative, but as yet no one can confirm what that is! Still waiting on response from the customer service team who advised I would have an update ASAP over 24 hours ago.”

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“The Moringa cleanser is beautiful, it has a lovely texture and smells divine !! Knocked one star off for their Customer Service, took 4 emails and 2 calls before my order arrived. An explanation was given for delay so will order again and hope it improves :)”

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“Poor delivery (23 days after placing order), lack of sufficient updates and product not as expected.”

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“I love the product but my delivery came far later than the date given and was actually a different product due to shortages.”

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“I am unable to comment on the products ordered.I placed an order on 02/01/2022 with my bank account debited on 04/01/2022. To date I have not received the items. Having received no communication from customer services I emailed them to be told the order would be despatched last week. No apology or explanation for the delay offered. Very poor experience to date.”

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“You have sent me an email asking to review a product that I ordered on 6th January. I can’t review this product because I haven’t received my order yet.”

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“3 weeks after placing my order, I've still not received it. I have had an email stating that it's due to staff shortages, and then another stating that there have been an over sale and some items may be different from what I ordered, but other than that, nothing. I still don't know when I'm getting my order, or even what it is. The products are 5 stars, but whilst I do get that Covid has affected every part of our lives, the customer service on this occasion only gets a 2 I'm afraid.”

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“Unfortunately, I placed my order on the 2nd January and I have yet to receive any product, which has made my experience of shopping with this company not one I wish to repeat.”

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“Ordered on 3rd jan, 3 weeks later still haven’t received it and no response to my messages.”

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“I still have not received my order! To be honest I thought I had been scammed and accessed a dodgy website but receiving this email I can see that’s not the case. Can you let me know when I can expect delivery please?”

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“I placed my order on 3rd January, it is yet to arrive, today being 23rd January. I have had to chase to make sure it hadn’t been forgotten and received a generic email to say how busy you are, COVID being an issue etc. I then received a further email to say that you had oversold and would be sending me an alternative instead. As said at the beginning this still hasn’t arrived. I would love to give a glowing review as the one Emma Hardie item I have tried was wonderful, but the customer experience hasn’t been great so far.”

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“Ordered 2/1/2022 not delivered until 21/1/2020 received an email to say due to low stock my goods may not be the same but similar items would be sent and due to the inconvenience I would receive a free gift, sadly no free gift was sent.”

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“Ordered 3 weeks ago, money taken from bank but still no goods. Have had no correspondence at all - appalling service.”

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“I ordered a few sale items ages ago and still haven't received them. Even after an email saying they couldn't sell me what i had ordered and were going to replace the items ....so random and no option to cancel...”

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Emma Hardie is rated 4.6 based on 553 reviews