Emma Hardie Reviews

Name: Emma Hardie
Address: 1210 Lincoln Road, Peterborough, Cambridgeshire
Rating: 4.68

4.7 Rating 843 Reviews

93 %

of reviewers recommend Emma Hardie

4.7

Based on 843 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Location:

1210 Lincoln Road,
Peterborough
Cambridgeshire
PE4 6ND

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Emma Hardie 5 star review on 7th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am unable to comment on the products ordered.I placed an order on 02/01/2022 with my bank account debited on 04/01/2022. To date I have not received the items. Having received no communication from customer services I emailed them to be told the order would be despatched last week. No apology or explanation for the delay offered. Very poor experience to date.”

Helpful Report

“You have sent me an email asking to review a product that I ordered on 6th January. I can’t review this product because I haven’t received my order yet.”

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“3 weeks after placing my order, I've still not received it. I have had an email stating that it's due to staff shortages, and then another stating that there have been an over sale and some items may be different from what I ordered, but other than that, nothing. I still don't know when I'm getting my order, or even what it is. The products are 5 stars, but whilst I do get that Covid has affected every part of our lives, the customer service on this occasion only gets a 2 I'm afraid.”

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“Unfortunately, I placed my order on the 2nd January and I have yet to receive any product, which has made my experience of shopping with this company not one I wish to repeat.”

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“Ordered on 3rd jan, 3 weeks later still haven’t received it and no response to my messages.”

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“I still have not received my order! To be honest I thought I had been scammed and accessed a dodgy website but receiving this email I can see that’s not the case. Can you let me know when I can expect delivery please?”

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“I placed my order on 3rd January, it is yet to arrive, today being 23rd January. I have had to chase to make sure it hadn’t been forgotten and received a generic email to say how busy you are, COVID being an issue etc. I then received a further email to say that you had oversold and would be sending me an alternative instead. As said at the beginning this still hasn’t arrived. I would love to give a glowing review as the one Emma Hardie item I have tried was wonderful, but the customer experience hasn’t been great so far.”

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“Ordered 2/1/2022 not delivered until 21/1/2020 received an email to say due to low stock my goods may not be the same but similar items would be sent and due to the inconvenience I would receive a free gift, sadly no free gift was sent.”

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“Ordered 3 weeks ago, money taken from bank but still no goods. Have had no correspondence at all - appalling service.”

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“I ordered a few sale items ages ago and still haven't received them. Even after an email saying they couldn't sell me what i had ordered and were going to replace the items ....so random and no option to cancel...”

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“The perfume and texture make for a luxurious feeling treat. Effective too Thanks also for the frequent updates during supply problems.”

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“I havent received my order yet so can't review it”

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“Still not received the products I ordered & no response to the emails I have sent chasing this!”

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“I am still to receive this order despite ordering on the 3rd January 2022. Emails to customer services remain unanswered. What a shame as their Moringa cleansing balm is one of my favourite products.”

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“I am still waiting to receive my order of 04/01/22. I am hugely disappointed with this performance. I would like the products originally specified please.”

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“Lovely textures and smells, skin looks and feels healthy”

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“3 weeks later I’m still waiting for this to be delivered!”

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“Still have not received my order.”

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“I would like to review the items I ordered but they do not exist! Still waiting on them to be delivered. A very unhappy customer”

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“I ordered the radiance kit on 2 January 2022 but have still not received my order 😞”

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Emma Hardie is rated 4.7 based on 843 reviews