ElevateOM Reviews

Name: ElevateOM
Rating: 4.65

4.7 Rating 1,180 Reviews

93 %

of reviewers recommend ElevateOM

Company Reviews

Metrics

Info

4.7

Based on 1,180 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 69 06 009

Location:

Court Hall, Trowbridge, Wiltshire, United Kingdom
BA14 8AR

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ElevateOM 5 star review on 24th November 2023

Doris Okundaye

ElevateOM 5 star review on 17th February 2022

Peter Alan Bodnar

ElevateOM 5 star review on 7th February 2022

Andrew Korn

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ElevateOM.com/Sandra were fantastic to work with. They were very helpful with making changes during the design change nothing was too much to ask for! They were very quick efficient and friendly with communication would highly recommend.”

Helpful Report

Posted 3 years ago

“My overall experience working with ElevateOM was good and I am happy with the outcome. Unfortunately, I found it hard work and the whole process took a long while to actually get moving. I think this was partly due to the fact that the process seemed disjointed so, for some parts it moved quickly, for others, it was very slow. I think perhaps they need to improve their forms that request information from the client as, clearly, their content writer initially had no idea about my 'product'. I think a bit of transparency would have helped on both sides as I was quite happy to provide more information. This part of the work really slowed things down. I personally would have preferred the opportunity to have an actual conversation rather than the constant back and forth with emails, although I appreciate the present situation (i.e. Covid-19) may have affected their working patterns. The final stage I cannot fault. The member of staff I worked with was extremely patient with my numerous questions and answered everything I queried quickly and concisely. He was like the last person carrying the baton in a relay and he managed to make up the time lost previously! I am hoping working with them going forward, is a positive experience.”

Helpful Report

Posted 3 years ago

“A very professional and responsive team. All timelines were adhered too. Avinash did all that I asked and never once disappointed me. 1 star short because I would off appreciated some more guidance in regards to my contents and suggestions in keeping people engaged.”

Helpful Report

Posted 3 years ago

“Very responsive from start to finish. Every one I had spoke / wrote to, was on a professional level. Time lines was adhered to. Avinash did all that I asked and not once disappointed me. Only reason for not having a 5 is I would off appreciated some feedback and or advice in regards to the contents and recommendations to make it better.”

Helpful Report

Posted 3 years ago

“Professional service”

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Posted 3 years ago

“The website looks great, its very professional is what we envisaged. Only thing I would have found helpful is to have, when needed, a conversation with designer as opposed to all communications via email. But great job - thank you :)”

Helpful Report

Posted 3 years ago

“A responsive team with a wide range of expertise. 5/5 to Kashyap.”

Helpful Report

Posted 3 years ago

“Peter Fitchen is helpful in addressing the problems I have encountered through the course of dealing with various teams in the company.”

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Posted 3 years ago

“I find the contact staff and support very helpful and responsive. There could be sometimes a little more explanation given how our new website functions and how to progress with updating our own website; but there has been a long period of time of support from the developer responsible for building our website. We do not get bombarded with different services, which is nice and even though the contact is mainly through email, there is always the option to speak to someone on the telephone, when needed.”

Helpful Report

Posted 3 years ago

“ElevateOM designed my website a number of years ago, which is still running but I haven't been updating it. When I tried to recently I had problems accessing the content-manager. Sarah, Project Manager helped me and what seemed to be a major problem at first was sorted out by her immediately with no fuss. She made what could have been a stressful situation, stress-free. Thank you for your help.”

Helpful Report

Posted 3 years ago

“ElevateOM have recently helped on rewriting some web pages for me and they were extremely helpful. Communication by email is always dealt with efficiently and promptly. The small issue with entering the content was also resolved efficiently so thanks to the team at ElevateOM.”

Helpful Report

Posted 3 years ago

“Very good dealing with this company would highly recommend.”

Helpful Report

Posted 3 years ago

“My best advice if you employ ElevateOM is to understand that the actual developers are mainly based in India and rely solely on email communication which is fine but make sure early on that you get a good developer. The support team are based near Bristol I think and we dealt with a chap called Brett who was very good and assigned us with a very good developer called Vishal. Another bit of advice would be to familiarise yourself with WordPress as they will more than likely develop your site using this programme. Vishal was really helpful and sent me videos of how to upload content and edit text on the WordPress site so we were very involved in the whole set up of our site which in the long run means we are now in complete control of our site. Overall we are very happy with the outcome thanks to Brett and Vishal”

Helpful Report

Posted 4 years ago

“The content was written as requested.”

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Posted 4 years ago

“Not much experience but Harry was very helpful and supplied more than I asked for - thank you!”

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Posted 4 years ago

“Really good service and staff”

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Posted 4 years ago

“I contacted the company twice without reviving a satisfactory response. In frustration I then called a third time. This time I got to deal with Harry. He restored my confidence in the company again. He was honest, direct and said what he does and does what he says. Excellent service Harry very well done Mate.”

Helpful Report

Posted 4 years ago

“Harry at ElevateOM UK is really helpful and knowledgeable in offering IT support. I just wish everyone was like him!”

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Posted 4 years ago

“The experiece was great very helpful”

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Posted 4 years ago

“Happy with service”

Helpful Report

Posted 4 years ago

ElevateOM is rated 4.7 based on 1,180 reviews