elevate your sole Reviews

Name: elevate your sole
Address: 13 Lloyd Street, Llandudno, Conwy
Rating: 4.93

4.9 Rating 3,875 Reviews

98 %

of reviewers recommend elevate your sole

Company Reviews

Metrics

Info

4.9

Based on 3,875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About elevate your sole:

An independent boutique shoe shop with branches in Prestatyn and Rhos on Sea in North Wales.

Visit Website

Phone:

01492 875650

Email:

sales@elevateyoursole.co.uk

Location:

13 Lloyd Street,
Llandudno
Conwy
LL30 2UU

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elevate your sole 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had a similar problem with returning shoes as the reviewer 7 Oct 2025. It was such a frustrating process and after umpteen emails the necessary link was sent. However, I decided to pay my own postage for the return to avoid any further bother. I shop frequently online and have never had a problem with returning goods - until with this company.”

Helpful Report

Thank you for taking the time to leave a review. I’m really sorry this has felt like such a hassle — it’s not the experience we want anyone to have. Just to clear things up, your situation isn’t connected to the review from 7th October. In that case, a colleague made an error during the refund process because they believed the customer had used our returns label. A deduction was applied when it shouldn’t have been, and it was quickly corrected. Your situation is entirely unrelated, as the difficulty has been around accessing our website and not receiving order-related emails — both from us and from Royal Mail. Because of this, you haven’t been able to generate the returns label. Royal Mail normally send the returns label with the required QR code straight away — it works the same way as Amazon, eBay and most modern returns systems — but for some reason neither their messages nor ours have been reaching you. I’ve stepped in each time to send everything manually, and as mentioned in our emails, we’re very flexible with returns. You’re always welcome to use whatever method is most convenient for you. As soon as your return arrives with us, I’ll process your refund straightaway. Thanks again for your patience — and if you’re ever passing Llandudno, you’re always welcome to pop in and we’ll help in person.

“Sturdy waterproof ankle boots. Exactly as described online. It said wide fit so I went for 7.5 but wished I could have had an 8. Leather is lovely so I know they will soften. Overall I'd buy from their website again. I found out about Remonte boots from a sales lady in the Lake District who had a beautiful pair on otherwise I'd never have known about them.”

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“First purchase with EYS and absolultely delighed with customer service. My purchase didn't work out this time but the EYS team were helpful and very gracious about the situation. I would be happy to shop with EYS again and no problem recommending others do the same.”

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“Whilst trying to find a specific pair of walking shoes on the internet since my normal supplier had none in my size I came across Elevate Your Sole who had the exact pair in stock. I hadn't previously heard of Elevate Your Sole so o was a little sceptical but a quick google search suggested to me that Elevate Your Sole was a sound business so I took the plunge and ordered them on a Sunday evening. I have to say that service was first rate with an order confirmation arriving the following morning (Monday) along with confirmed shipping the same afternoon and delivery being made on the Tuesday morning. Truely first rate service with Elevate Your Sole now being added to my portfolio of preferred on line suppliers.”

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“Excellent price and quick and efficient service. I intend to use them again”

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“This is the first time I've used Ebay to purchase an item. I am very pleased with service and the socks.Many thanks Alan W”

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“Easy on-line transactions. Have bought several times with EYS but cannot comment on customer services - there has never been anything wrong. Very pleased with my purchases.”

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“Great service. Unbelievably speedy delivery and very competitively priced. Will be using again.”

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“I've used this company a couple of times and I'm well happy with everything from looking at the shoes, the ways that it is managed from order to paying and delivery. I will continue to use this company.”

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“Very happy with products and the service kept informed all the time and parcel arrived exactly when the email said it would”

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“Lovely ankle boots - very comfortable.”

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“Easy to order. Speedy delivery”

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“Very good experience and competitive pricing”

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“Good Product. Christmas Present.”

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“Just received my new jumper. It was delivered on time and appears to have been manufactured to a high standard.”

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“My order of Lunar FLE030 St Ives Ladies Stone Leather Elasticated Shoes came exactly as promised. A brilliant service.”

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“So very comfortable and easy to slip on”

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“Great selection of boots. Prompt despatch of order.”

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“Easy to use website for ordering and quick delivery. Very pleased with my new boots.”

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“The shoes arrived in good time and well packaged. Thankyou.”

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elevate your sole is rated 4.9 based on 3,875 reviews