elevate your sole Reviews

Name: elevate your sole
Address: 170 High Street, Prestatyn
Rating: 4.94

4.9 Rating 3,152 Reviews

99 %

of reviewers recommend elevate your sole

Company Reviews

Metrics

Info

4.9

Based on 3,152 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About elevate your sole:

An independent boutique shoe shop with branches in Prestatyn and Rhos on Sea in North Wales.

Visit Website

Phone:

01745 886378

Email:

sales@elevateyoursole.co.uk

Location:

170 High Street
Prestatyn
LL19 9BW

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elevate your sole 5 star review on 24th January 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service excellent however it neglected to say on checkout page that customers would be responsible for customs charge when shipping to Ireland. For this reason I would be reluctant to shop here again.”

Helpful Report

“Bought slippers that were advertised as standard fit, but they were actually a wide fit. Returned for a rerfund which has just arrived in my bank account. Buying the slippers cost me £6 in postage charges so not a good buy.”

Helpful Report

“Ordered sketchers walking boots twice, first time too big so wanted a replacement. Printed returns label easily and there was a returns card within the box. For the replacement I did not get any e mail advising on its way and there was no returns card within the box (replacement pair too big) so rang the shop to be advised that that lady did not deal with returns it was to do with the warehouse ! Wasnt very helpful at all. She told me I had to e mail about the returns - I knew this but only from having to do so the first time around. The packaging was put on so tight it couldnt use it to send the boots back, had to get packaging myself. I look forward to receiving my refund shortly.”

Helpful Report

“delivery was perfect however i had to pay 19.40 euro customs charge (vat) which was not pointed out at time of purchase”

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“I ordered a jumper which arrived very quickly, unfortunately it wasn’t a good fit, have emailed several times as instructed, but am still waiting for a response”

Helpful Report

Hello, It looks like my colleague responded to your query on 10th November at 8am. I have replied to your email today too. I’m sorry that you don’t seem to be getting our messages. All of our returns information can be found on our website https://www.elevateyoursole.co.uk/pages/returns Many thanks, Hal

“Prompt service”

Helpful Report

Hello, I've resent the order confirmation to the email address that you provided (you will have received the original at the time of order). You'll be able to see that the order is for a 12 UK - EU 46. This was the only size in that style that we had available at the time and it wouldn't have been possible to order an 8 UK - EU 42 or any other size. In any event and as my colleague has explained you're more than welcome to send them back to us for a refund. Many thanks, Hal

“Have paid for a return label via the elevate website . Have been waiting many hours and cannot get in touch via the shop telephone number to receive the printable returns label via email”

Helpful Report

Hello, Unfortunately, as you've placed your order for a returns label on a Saturday there's nobody in the office to create your unique returns label and therefore this been issued today (being the next working day). This is all explained in the description of the return label that you've purchased on the website as below: "A 'Tracked 48 hour' Return label to send your order back to us. Please note that these are unique labels that need to be created individually, so will take time to prepare. Please allow 1 working day for this." We offer this subsidised returns service to all of our customers, but there's no obligation to use it. You're welcome to use a courier of your choosing, but I do recommend getting the appropriate level of insurance. Many thanks, Hal

“I have the marmalade colour of these sandals and they are perfect. So, when these arrived I unpacked them and threw away the packaging and paperwork. However, they are slightly differently styled and the fit is drastically different and really hurt my little toes. Is there any way I can return them, please. Regards Dorothy Fell I appeared to have a reply to this yesterday but, when I clicked on it , it disappeared. Could you please tell me what message it contained.”

Helpful Report

“Lovely service very quick returns, however it did cost me £11 to return the shoes a prepaid return slip would have been nice Rik”

Helpful Report

Hello Rik, Thank your for taking the time to write a review. I'm really pleased that you enjoyed the service. I can supply a return label for £2.80 (by email) or £3.20 (printed). Given your feedback, I've improved the returns form on our website to better reflect this. Many thanks, Hal

“unfortunately the shoes i ordered did not fit i really liked the love of them its just a shame they don't have a wider fitting pair or half sizes. so I'm having to send them back.”

Helpful Report

“Hi was so excited about order however wrong colour delivered so just waiting for response so I can return.”

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“They say nude but they look grey .”

Helpful Report

“Something went wrong when ordering and I received the wrong size. Wasn't that enamoured with product so asked for label to return and refund. All very amicably achieved.”

Helpful Report

“I have scored my review 3 stars although, in truth, it should be 5 stars for the Llandudno store and one for the Rhos on Sea store. Customer service, friendliness and a helping attitude in abundance in Llandudno store but, oh dear, what a difference in the Rhos on Sea outlet - a couldn't care less attitude, not a smile to be seen and I felt totally deflated when I left. What a difference in these two stores, don't bother with Rhos on Sea, go straight to the Llandudno shop where you'll get a warm welcome and understanding assistants, eager to please.”

Helpful Report

Hello, Thank you for taking the time to write a review. I’m really pleased that you enjoy the service offered at the Llandudno shop and I’ll make sure to pass on your praise. I am concerned about the comments left for Rhos on Sea and am hoping that you’d be willing to share the details of your experience so I can investigate further and offer training or feedback as necessary. Many thanks, Hal

“Initial ordering went well BUT despatch and delivery was disjointed and disappointing”

Helpful Report

(Online) -

Thank you for taking the time to write a review. The vast majority of our deliveries are made using Royal Mail's 'signed for' service. Unfortunately, as your order came through on Good Friday we were unable to send them until the following Tuesday. The local Post Office was closed for the bank holiday weekend. I'm sorry that this wasn't communicated more effectively and I hope that you will use the website again soon. Many thanks, Hal

“Would have liked more description on the web i.e boots have zip fitting and also a description of the lining as it was not in a warm materiel which I would have expected for a boot. Another time would try to get them from a shop.”

Helpful Report

(Online) -

Thank you for taking the time to leave a review. I always recommend to use the comments form or send an email if there's a query regarding the suitability of any shoes or boots. I'm always happy to answer any questions that my customers may have and I hope that you would consider using my website again in the future. Many thanks, Hal

“The experience would have been improved by an e mail to let me know that the shoes had been dispatched. However, well wrapped.”

Helpful Report

(Online) -

“Very good”

Helpful Report

(Online) -

Thank you for the kind review. I hope to hear from you again soon. Many thanks, Hal

elevate your sole is rated 4.9 based on 3,152 reviews