elevate your sole Reviews

Name: elevate your sole
Address: 13 Lloyd Street, Llandudno, Conwy
Rating: 4.93

4.9 Rating 4,087 Reviews

98 %

of reviewers recommend elevate your sole

Company Reviews

Metrics

Info

4.9

Based on 4,087 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About elevate your sole:

An independent boutique shoe shop with branches in Prestatyn and Rhos on Sea in North Wales.

Visit Website

Phone:

01492 875650

Email:

sales@elevateyoursole.co.uk

Location:

13 Lloyd Street,
Llandudno
Conwy
LL30 2UU

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elevate your sole 5 star review on 4th July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Already owning 2 pairs of EU44 Grisport shoes, I ordered the same size for these trainers/shoes with leather uppers. Unfortunately, these shoes were too big, probably because they had no lace- fastening flaps- just a rigid opening (common nowadays) to draw your laces across. Hence no tolerance to tighten the flaps to to suit your foot's width, and my heels were lifting in the shoes when walking. Nonetheless, the inside of the shoes were extremely comfortable and cushioned- as Grisport shoes are. The leather uppers were lovely and soft, but I did find the soles and heels far too rigid- the latter made you feel tilting forwards when standing/walking.”

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“Lovely quality,.but colour not right , hope hairdresser can do something with it to match my hair.”

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“I was very satisfied with the purchasing process, the quick delivery and the lovely shoes I bought.”

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“service was good but unfortuneatly the shoes were not true to size. Loved the look of them, but didnt think the quality was as good as Hey Dude, a look a like?? !!! waiting for the refund. but have had to pay postage both ways!! guess thats normal when its not Amazon.”

Helpful Report

Hello, Thank you for your feedback — I’m glad you loved the look of the shoes, even if the fit wasn’t quite right this time. In terms of quality, they’re actually a step up from Hey Dude, especially since the brand was taken over by Crocs — we’ve found the newer ones just aren’t quite what they used to be! If you liked the style and comfort though, I’d definitely recommend taking a look at Kickback — they’re very similar in fit and feel to the original Hey Dude range. FYI, if you’d have chosen the standard delivery option rather than expedited shipping, that cost would have been refunded when the shoes were returned. Your refund will be processed shortly once the return arrives back with us. Many thanks, Hal

“Really impossible to get help with a return”

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“The shoes arrived. I loved them but I found a fault in one of the shoes. It is not easy to return items. Please make it easier or else you may loose my custom and others.”

Helpful Report

Hello, Thank you for taking the time to leave a review. All of our returns information can be found on the website with a link from the main menu, the footer menu, the individual product page and at the checkout. We also share a link for returns information in our order confirmation and shipping emails. I see that my colleague Sion also sent you an email detailing the return process after you had called one of the shops. If you'd like any further assistance, please get in contact with us at customerservices@elevateyoursole.co.uk Please note, that you can't reply directly the this email. Many thanks, Hal

“Unfortunately as I am in the Republic of Ireland I had to pay vat and post office fee to have my sandals delivered. While the service was very good and my sandals are exactly as ordered , I wouldn’t be ordering again due to the fees .”

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“Sandals not the same size as earth spirit too small and not as wide sent back disappointed”

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“Service excellent however it neglected to say on checkout page that customers would be responsible for customs charge when shipping to Ireland. For this reason I would be reluctant to shop here again.”

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“Bought slippers that were advertised as standard fit, but they were actually a wide fit. Returned for a rerfund which has just arrived in my bank account. Buying the slippers cost me £6 in postage charges so not a good buy.”

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“Ordered sketchers walking boots twice, first time too big so wanted a replacement. Printed returns label easily and there was a returns card within the box. For the replacement I did not get any e mail advising on its way and there was no returns card within the box (replacement pair too big) so rang the shop to be advised that that lady did not deal with returns it was to do with the warehouse ! Wasnt very helpful at all. She told me I had to e mail about the returns - I knew this but only from having to do so the first time around. The packaging was put on so tight it couldnt use it to send the boots back, had to get packaging myself. I look forward to receiving my refund shortly.”

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“delivery was perfect however i had to pay 19.40 euro customs charge (vat) which was not pointed out at time of purchase”

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“I ordered a jumper which arrived very quickly, unfortunately it wasn’t a good fit, have emailed several times as instructed, but am still waiting for a response”

Helpful Report

Hello, It looks like my colleague responded to your query on 10th November at 8am. I have replied to your email today too. I’m sorry that you don’t seem to be getting our messages. All of our returns information can be found on our website https://www.elevateyoursole.co.uk/pages/returns Many thanks, Hal

“Prompt service”

Helpful Report

Hello, I've resent the order confirmation to the email address that you provided (you will have received the original at the time of order). You'll be able to see that the order is for a 12 UK - EU 46. This was the only size in that style that we had available at the time and it wouldn't have been possible to order an 8 UK - EU 42 or any other size. In any event and as my colleague has explained you're more than welcome to send them back to us for a refund. Many thanks, Hal

“Have paid for a return label via the elevate website . Have been waiting many hours and cannot get in touch via the shop telephone number to receive the printable returns label via email”

Helpful Report

Hello, Unfortunately, as you've placed your order for a returns label on a Saturday there's nobody in the office to create your unique returns label and therefore this been issued today (being the next working day). This is all explained in the description of the return label that you've purchased on the website as below: "A 'Tracked 48 hour' Return label to send your order back to us. Please note that these are unique labels that need to be created individually, so will take time to prepare. Please allow 1 working day for this." We offer this subsidised returns service to all of our customers, but there's no obligation to use it. You're welcome to use a courier of your choosing, but I do recommend getting the appropriate level of insurance. Many thanks, Hal

“I have the marmalade colour of these sandals and they are perfect. So, when these arrived I unpacked them and threw away the packaging and paperwork. However, they are slightly differently styled and the fit is drastically different and really hurt my little toes. Is there any way I can return them, please. Regards Dorothy Fell I appeared to have a reply to this yesterday but, when I clicked on it , it disappeared. Could you please tell me what message it contained.”

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“Lovely service very quick returns, however it did cost me £11 to return the shoes a prepaid return slip would have been nice Rik”

Helpful Report

Hello Rik, Thank your for taking the time to write a review. I'm really pleased that you enjoyed the service. I can supply a return label for £2.80 (by email) or £3.20 (printed). Given your feedback, I've improved the returns form on our website to better reflect this. Many thanks, Hal

“unfortunately the shoes i ordered did not fit i really liked the love of them its just a shame they don't have a wider fitting pair or half sizes. so I'm having to send them back.”

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“Hi was so excited about order however wrong colour delivered so just waiting for response so I can return.”

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“They say nude but they look grey .”

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elevate your sole is rated 4.9 based on 4,087 reviews