elevate your sole Reviews

Name: elevate your sole
Address: 170 High Street, Prestatyn
Rating: 4.94

4.9 Rating 3,196 Reviews

99 %

of reviewers recommend elevate your sole

Company Reviews

Metrics

Info

4.9

Based on 3,196 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About elevate your sole:

An independent boutique shoe shop with branches in Prestatyn and Rhos on Sea in North Wales.

Visit Website

Phone:

01745 886378

Email:

sales@elevateyoursole.co.uk

Location:

170 High Street
Prestatyn
LL19 9BW

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elevate your sole 5 star review on 7th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prduct, good price and quick delivery”

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“Easy to order. Prompt delivery. Delighted with jumper, Seasalt one.”

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“I cannot recommend Hal highly enough. Very responsive to messages and very, very helpful, when I made a mistake with my order. Delivered very quickly and in time for my husbands birthday. Would definately buy from Elevate your sole again.”

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“Very quick delivery I visit north wales and will definitely call into the shops when I am here next time. I ordered these boots as I has the same with different material, they are so comfortable and everyone comments on them”

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“Friendly communication by phone, bought online: arrived quickly, well packaged - so perfect. Plus discounted for end of line - great find. Recommended wherever you rest your soul and soles! 🕊”

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“Came on time and was exactly what I was expecting.”

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“I bought these boots for my wife's birthday and she is extremely pleased with them. The whole process with this supplier was excellent. No problems at all. Order process was simple, delivery was quick and informative. Overall a very good experience which I would highly recommend.”

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“Delighted with my two pairs of fingerless gloves ! Thank you .”

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“Nice design of boot,rather than one block colour,quite light in weight,Can't see them lasting for years,I have leather boots,comparing with these , vegan leather feels a tad plasticky,I am a size 6,with a narrow foot,found them to be slightly wide,suit a wider foot,Put insoles in to try and remedy it.I got the boots on sale,to be truthful l definitely wouldn't of paid full price,Still would of liked them cheaper when l received them,Plus points,came well boxed nice presentation,Takes pride in his craft,My opinion, obviously everyone's will be different,thanks.”

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“Very happy with my purchases and the friendly customer service. They sell Seasalt clothes too! Highly recommend.”

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“It was my first visit to Elevate your Sole and found exactly what I was looking for in my size and colour. The order was despatched and delivered quickly. I recommend Elevate your Sole and will be using them again.”

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“I ordered a pair of sketcher sandals (paying postage) sizing down, but they were far too big. I rang up to see if I could do an exchange but was told I had to send them back (paying postage) and then order the next size down for which I would have to pay postage. So 3 lots of postage. I shan’t be ordering from here again.”

Helpful Report

Hello, I'm sorry that you've felt the need to leave us a negative review. All of our returns information can be found on the website with a link from the main menu, the footer menu, the individual product page and at the checkout. It's simply untrue that you were asked pay postage on your initial order and/or that you would have had to pay 3 lots of postage. You'll be able to see on your order confirmation that you had 'Free UK Delivery' and would have also had free UK delivery when ordering a replacement size, although this size was no longer available when you submitted your return request. We offer an easy and convenient returns service and are able to provide our UK customers with the option of a tracked and insured digital returns label (£3 at time of publishing). As you've experienced, we also ensure that returns are dealt with incredibly quickly (often on the same day) and I'd invite you to take a look at our many customer reviews that make reference to this. Many thanks, Hal

“I often have trouble finding shoes that fit .very pleased with the item I received good fit well made and fun to wear”

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“All great! Quick shipment, great quality product and very good communication with the team. Highly recommended!”

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“great service.”

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“Quick delievery , items nicely packaged . Good choice of branded shoes. Happy to support a smaller retailer”

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“Great service great price great shoes Only i got stung by irish customs i would use these only. Not your fault guys your end was brilliant 💜”

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“Lovely boots”

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“Great service they replaced my shoes tgey broke no problem”

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“Being asked for a review a month after my dealings with EYS, my abiding memory is decent shoes, fair price, but tricky people to deal with - and not to purchase from them again.”

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Thank you for taking the time to leave a review. Having dealt with your query personally, I really don't follow. You sent in an email on April 4th indicating that you encountered a problem using our returns process. I replied within 24 hours with some recommendations and didn't hear from you again. However, I can see that you then quickly managed to initiate the return and were promptly refunded when the boots arrived back with us. Please let me know if I'm missing something and I'll look into it for you. Many thanks, Hal

elevate your sole is rated 4.9 based on 3,196 reviews