I thought I was buying a new radio. But the box had been opened, the electric lead had been unwrapped and it was slightly dusty. I wonder if it was ex-display? The Quick Start Guide (on paper) was not very helpful. I followed its instructions, and when I looked at the available stations, Classic FM was not there. I bought this radio because it was Classic FM‘s first recommendation for DAB+. I spent an hour trying to get it to work. The Pure website was not helpful either: it led me to believe that I needed a software update. I was very disappointed. The next day I was able to speak on the ‘phone to someone at Pure, but he had a thick French accent and it was difficult to understand what he was saying. Eventually I found out that I needed to go to the Menu and find Auto Tune. I wonder if my radio had been auto tuned when it was on display?