Electrical World Reviews

Name: Electrical World
Address: 14 Blackstick RoadKillyhevlin Industrial Estate, ,, Enniskillen
Rating: 4.78

4.8 Rating 19,419 Reviews

96 %

of reviewers recommend Electrical World

Company Reviews

Metrics

Info

4.8

Based on 19,419 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Electrical World:

We are a leading online distributor & wholesaler in four main categories:
-Electrical Supplies & DIY
-Home & Appliances
-Pet Supplies
-Garden & Outdoor

Visit Website

Phone:

2866335045

Email:

sales@electricalworld.com

Location:

14 Blackstick RoadKillyhevlin Industrial Estate, ,
Enniskillen
BT74 4EB

Electrical World 5 star review on 31st August 2025

241

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As I have yet to receive item I ordered I cannot give a review.”

Helpful Report

Posted 1 year ago

Dear Suzanne,Thank you so much for taking the time to provide us with your feedback regarding your experience with Electrical World. We truly appreciate your input and it helps us in improving our services. We sincerely apologize for any inconvenience caused as you are yet to receive the item you ordered. We understand how frustrating it can be to wait for an item that you have been eagerly anticipating, and we apologize for any delays or issues that may have occurred in the delivery process. In order to understand the situation better and to make things right, we would kindly request you to share some additional details with us. Could you please let us know the order number and any other pertinent information? This will enable us to investigate the matter thoroughly and take appropriate steps to resolve it promptly. Once again, we extend our gratitude for making us aware of the situation, and we assure you that we are committed to providing the best customer experience possible. We look forward to your response so that we can work towards a satisfactory resolution. Best regards, Hannah Customer Service Team Electrical World

Posted 1 year ago

“a total disappointment, the product received was the wrong size Not clear that is was my fault or not -depends on your perspective however no real attempt to resolve the mess for the customer from customer service just a "you got what you ordered; Never again!”

Helpful Report

Posted 1 year ago

Dear John,Thank you so much for taking the time to provide your feedback on your recent experience with Electrical World. We truly appreciate your openness and honesty in sharing your disappointment with us. Firstly, we want to extend our sincerest apologies for the inconvenience caused by receiving the wrong-sized product. We understand how frustrating this must have been and we apologize for any confusion that may have arisen regarding whose fault it was. Regardless of perspective, we should have made a real effort to resolve the situation for you and we understand that our customer service fell short in this instance. We genuinely value your feedback and we want to assure you that we take your disappointment very seriously. We always strive to provide exceptional service and it deeply concerns us that we failed to meet your expectations this time. We would truly appreciate your guidance on how we can improve and make things better for our valued customers. Your input is incredibly important to us and we want to ensure that incidents like these never happen again. Once again, we are sorry for the inconvenience and frustration caused. Our team is committed to learning from this experience and taking the necessary steps to improve our service. We hope that you will consider giving us another chance in the future. Thank you for your understanding and support. Best regards, Hannah

Posted 1 year ago

“Sub-standard product, half my order arrived broken beyond repair. Offered a partial refund. Would not recommend”

Helpful Report

Posted 1 year ago

Dear Donna,Thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Electrical World. We truly appreciate customers like you who help us improve our services. We sincerely apologize for the inconvenience and frustration caused by the sub-standard product you received, as well as the fact that half of your order arrived broken beyond repair. This is certainly not the level of quality and service that we strive to provide. We appreciate your understanding and want to assure you that we are taking immediate steps to address this issue. In order to rectify the situation, we would like to offer you a partial refund as a token of our apology for the inconvenience caused. Your feedback is important to us, and we want to make things right. We kindly ask if you could share any specific details about your experience and how we can improve our products and services to better meet your expectations. Once again, thank you for bringing this matter to our attention, and we hope to have the opportunity to exceed your expectations in the future. Best regards, Hannah

Posted 1 year ago

“Information on delivery misleading and not what I paid for. Enquired and just received an update which still resulted n a late delivery. Charged for express delivery which was a waste of time. Comms terrible. At least products were good.”

Helpful Report

Posted 1 year ago

Dear Jorawar,Thank you so much for taking the time to provide us with your feedback about Electrical World. We truly appreciate your honesty and letting us know about your experience. We apologize for the issues you encountered, specifically regarding the misleading information on delivery and not receiving what you paid for. We understand that you had enquired and received an update, but unfortunately, this still resulted in a late delivery. We also apologize for the express delivery charge, which turned out to be a waste of your time. We acknowledge that our communication during this process was terrible, and we deeply regret any inconvenience caused. On a positive note, we are glad to hear that the products you received were still of good quality. We take great pride in ensuring the products meet our customers' expectations. Moving forward, we would greatly appreciate it if you could share any suggestions you may have on how we can improve our services. Your feedback is invaluable to us, and we are committed to making the necessary improvements to avoid such issues in the future. Once again, thank you for bringing these concerns to our attention, Jorawar. We value your feedback and will work diligently to enhance your experience with Electrical World. Best regards, Hannah Customer Support Team

Posted 1 year ago

“Product arrived broken and no way of complaining or rectifying offered. Phone unavailable, Chat Line deliberately obstructive, no alternative. Typical modern anti-customer ethic.”

Helpful Report

Posted 1 year ago

Dear reviewer,Thank you so much for taking the time to share your experience with us at Electrical World. We truly appreciate your feedback and it is our utmost priority to address any issues our customers encounter. We sincerely apologize for the inconveniences you faced with your broken product. We understand how frustrating it can be when there is no clear way to complain or rectify the situation. Furthermore, we acknowledge that our unavailability on the phone and obstructive chat line added to your disappointment. We assure you that these incidents do not reflect the level of customer service we strive to provide. To better serve our customers, we kindly request your assistance in highlighting specific areas where we can improve. Your input will greatly help us in making necessary changes and enhancing our customer experience. Please let us know how we can rectify our approach and ensure that such incidents do not occur again in the future. Once again, thank you for your invaluable feedback. We truly appreciate your support and understanding. Warm regards, Hannah Customer Support Team Electrical World

Posted 1 year ago

“I ordered some stock and I picked for a quick delivery paid the extra to have it delivered quicker but it took nearly a week to come and when it did come there was only half my order I am still waiting on the other half of my order.”

Helpful Report

Posted 1 year ago

Dear Shane,Thank you so much for taking the time to share your experience with Electrical World. We truly appreciate your feedback and we would like to apologize for the inconvenience you faced with your recent order. We understand your frustration regarding the delayed delivery and the missing items. It is certainly not the level of service we strive to provide to our valued customers. We sincerely apologize for any inconvenience this may have caused you. To help us rectify this matter, we kindly request you to provide us with more information about your order, such as the order number or any other relevant details, so that we can investigate and expedite the delivery of the remaining items. Additionally, we would greatly appreciate any further suggestions or ideas you may have on how we can improve our services to meet your expectations. Once again, thank you for sharing your experience with us, Shane. We value your feedback and your patience in this matter. We are committed to making things right and ensuring a better experience for you in the future. Warm regards, Hannah Electrical World Customer Support

Posted 1 year ago

“Still waiting for a refund or a new item or even a email about the item I sent back. Has been nearly 2 weeks now. I have now emailed the directly and will see if they respond .. attached photo is what arrived poor post office carei guess.... very poor customer service.”

Helpful Report

Posted 1 year ago

Dear Paul,Thank you so much for taking the time to provide us with your feedback on your experience with Electrical World. We genuinely appreciate customers like you who share their thoughts and concerns. We apologize for the inconvenience you have faced regarding the delay in your refund or receiving a new item, as well as the lack of communication in regards to the item you sent back. We understand how frustrating it must be for you, and we sincerely apologize for any inconvenience caused. Rest assured, we have received your email directly and we will make it a top priority to respond promptly. We understand that two weeks is an excessive amount of time to wait, and we deeply apologize for the delay in resolving this matter. We are truly sorry to hear about the condition in which your item arrived. We will make sure to address this issue with the post office to ensure better care and handling in the future. We would greatly appreciate it if you could provide us with any additional information or order details so that we can investigate the matter thoroughly and take appropriate action. Our goal is to make things right for you as soon as possible. Once again, we apologize for any inconvenience caused and thank you for bringing these issues to our attention. Your feedback is invaluable in helping us improve our customer service. Please let us know how we can make things better for you. Thank you Hannah

Posted 1 year ago

“I haven't received my goods”

Helpful Report

Posted 1 year ago

Thank you for leaving your review. I am sorry to hear that you have had an issue with your order. I am unable to locate your account using the details you have provided. Please update the review with an order number to enable us to reach out to you directly. Kind Regards, Hannah

Posted 1 year ago

“Bought the deep fat fryer, tried it once and it bloo my electrics, It should have been checked before delivery, unfortunately I discarded the boxes it came in. Won’t be buying from this company again, as I thought at the time not a lot should go wrong with a chip fryer”

Helpful Report

Posted 1 year ago

“The item I purchased was faulty abd doesn't work. I wanted to return it but don't know how to, it's a bit complicated for some older people!”

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Posted 1 year ago

“I have received order quite fast 3 days but got half of my order . Insted of 40 dry lining 2 gang boxes got only 8 . Emails and chat didn't receive any answer . No reply at all. Impossible to communicate with the company. Where is rest of my order”

Helpful Report

Posted 1 year ago

“Very poor customer service and lack of understanding as to the problem. It was NOT a transport or delivery problem but a poor quality and control issue in the packaging and dispatch dept. Product arrived minus essential components that made the rest redundant. Plastic bag containing parts had holes in it so as to remove items unnoticed and cable ties used to keep these parts together were cut and left inside the bag. Furthermore, the pittence of a 10% refund for a useless item is laughable. If there was a minus Star that is what I would be giving.”

Helpful Report

Posted 1 year ago

“Ordered several packets of Unwins seeds, many of them arrived very short dated and will be out of date months before they can be planted in the Spring. Customer service was extremely poor and couldn't even apologise when I alerted them to their error, I got a one line response telling me that "they should be fine to plant". I'll avoid dealing with this company in the future and advise others to do the same.”

Helpful Report

Posted 1 year ago

“Have ordered twice from you and on both times had problems getting my order.”

Helpful Report

Posted 1 year ago

“Not even 1 star as I still havn*t received ordered and paid for ceaser dog food. apparently passed from Evri (told item to large for them to handle and passed on to a 3rd party). Electrical world confirmed this is normal. Now 2 weeks wait for 24 dog food pouches. Asked for refund . awaiting reply.......... F Webster”

Helpful Report

Posted 2 years ago

“One week on from placing the order and the product has still not arrived.”

Helpful Report

Posted 2 years ago

“I made order in April and part of order still not delivered. I can’t get through on the customer care chat”

Helpful Report

Posted 2 years ago

“Terrible customer care. Someone went to the trouble of doing a good job on packing up an item with obvious parts missing. Told me to use item without the missing parts. Sent a non functioning link to return. 25 emails later to sort it out.”

Helpful Report

Posted 2 years ago

“Terrible customer service ! Ordered on 8th May knowing there would be a wait however was told would be 1 week wait. When I chased it was being delivered Friday 17th May latest Monday 20th May. This did not happen so I chased and didn’t hear until 21st May this was delayed with the supplier. I then asked for a refund as I ordered from elsewhere who ordered my items in and dispatched them getting them to me within a couple of days. This is the customer service you expect vs. What I got from Electrical World. The refused my refund due to them ordering them in which I disputed at least twice with them. In the end I was finally emailed and apology along with the excuses of why I received such poor customer service. I was asked if I still wanted a refund on which I confirmed. They didn’t process the refund on 23rd May and continued to ignore all my emails. In the end I opened a PayPal dispute which again they ignored until I finally escalated to a case in which they responded straight the way !?! After nearly 1 month I have my money back! Shocking company they have lost my business will not deal again!”

Helpful Report

Posted 2 years ago

“If you don’t need the goods order from you Useless for trade Ordered 1 week later from another company and received 3 days before yours Warehouse must be on the moon and out for delivery for 5 days”

Helpful Report

Posted 2 years ago

Electrical World is rated 4.8 based on 19,419 reviews