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Electrical World Reviews

4.8 Rating 18,831 Reviews

91 %

of reviewers recommend Electrical World

Company Reviews

4.8

Based on 18,831 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electrical World:

We are a leading online distributor & wholesaler in four main categories:
-Electrical Supplies & DIY
-Home & Appliances
-Pet Supplies
-Garden & Outdoor

Visit Website

Phone:

2866335045

Email:

sales@electricalworld.com

Location:

14 Blackstick RoadKillyhevlin Industrial Estate, ,
Enniskillen
BT74 4EB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“hi the fan doesn’t work and i have email you about the refund plus have try to contact you on the phone but no body (f to f) will pick up the problem very bad system and after service”

Posted 3 years ago

“I ordered a Westland Lawn Drop Spreader on 23 May and it arrived on 27 May. I unpacked it to find the hopper had a large hole in its side and one of the wheels was badly damaged (see attached photos), which made it unfit for purpose and unusable. There was more evidence to suggest that the spreader had been used before (see dirt around the drive shaft), then repacked and resold. I have disposed of the spreader in accordance with Electrical World's instructions and they agreed to issue a full credit on 28 May although it is now 3 June and there's no sign of the credit. I will be contacting PayPal if I don't receive this by 4 June. It is unacceptable to me that any company should be repacking and reselling used and damaged goods as new and for this reason I will not be using Electrical World again.”

Posted 3 years ago

“I have not received the merchandise yet!”

Posted 3 years ago

“have not received it yet”

Posted 3 years ago

“Poor service. Parts missing in package. No response to emails.”

Posted 3 years ago

Hello Robert Sorry to hear of your issue I can see our team responded to both your emails within a 24hr period but we are still waiting on you to reply back to us with confirmation quantity of parts missing If you can respond to the teams email we would be happy to resolve this for you Kind regards Electrical world

Posted 3 years ago

“I have not received by purchase product.”

Posted 3 years ago

“Having ordered cable for a weekend job, they sent me the wrong lengths of cable out. After contacting customer services I then entered into a very poor and lengthy email conversation where I had to send in photos of what I had received, TWICE, I had my original order challenged and then finally, after answering the same questions I eventually was offered a refund or a replacement. I understand that they have to be thorough in checking orders but the customer service was disorganised, slow to respond and very unhelpful. I won't be using Electrical World again.”

Posted 3 years ago

“Never got my merchandise and it is the most horrific service I have ever been involved. First, I paid for International Fedex to avoid the USPS only to find out the company shipped it regular slow shipping anyway. Then I was told that their website has errors and the Fedex charges on my invoice were in error. Then when I went to track the package, I had to agree to let the site issue cookies and track my purchases which I did not agree to. The company would not tell me where the package is and I as of today (15 days later) I still have no idea. Will be contacting my credit card company to challenge the charges. I request a partial refund if I receive the merchandise for the difference in the shipping choices. Nothing as of today has been good about this transaction. Would have thought management would do something but nada.”

Posted 3 years ago

“My items arrived broken unfortunately, I have sent an email to customer services almost a week ago, but I have yet to hear back from anyone.”

Posted 3 years ago

“Goods not received”

Posted 3 years ago

“I've received damaged items. Requested for refund and instructions for return over live chat. Heard nothing for a week.😟”

Posted 3 years ago

“It’s not that I don’t like my purchase it’s just I haven’t got it yet”

Posted 3 years ago

“Poor Customer service when sent the incorrect order - no resolution or refund”

Posted 3 years ago

“Now, and never again I buy from Electricak World. They tried to take 13 euros from me when I returned the money. If I hadn’t paid via paypal we would have succeeded”

Posted 3 years ago

“Still not have revived my product ordered . Been over 3 weeks”

Posted 3 years ago

“Bulb was smashed e mailed and rang no replacement sent”

Posted 3 years ago

Good afternoon We would like to advise that we have received no email or phone call correspondence regarding this order- we have sent an email to the email address that was entered on ordering but we have never had a reply If you wish to contact us regarding the above please send some pictures through to customerservice@electricalworld.com Kind regards Electrical World

Posted 3 years ago

“EXTREMELY DISAPPOINTED WITH MY RECENT PURCHASE. KINGHAVON PORTABLE GAS HEATER. ONLY ONE HEATING PANEL WORKS. BUT I QUESS LIVING IN TASMANIA AUSTRALIA. I HAVE NO RECOURSE. AS I SAID, VERY DISAPPOINTING.”

Posted 3 years ago

“Ordered and apparently supplied to courier but to date they have not arrived so can only review as above”

Posted 3 years ago

“Got few planters and one on the bottom of the box was broken. After few emails with pictures to customer service they stoped replying.”

Posted 3 years ago

“My product arrived cracked. I can't return it as I need the lid urgently. I won't be ordering from this company again.”

Posted 3 years ago

Hello Duane we would like to make you aware on two separate occasions we have emailed you requesting pictures of the damaged item but it would appear you have not replied to us, I am afraid if you are unwilling to respond to us we are unable to further assist you in resolving your issue Kind regards Electrical World

Posted 3 years ago

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Electrical World is rated 4.8 based on 18,831 reviews