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Electrical World Reviews

4.8 Rating 18,781 Reviews

91 %

of reviewers recommend Electrical World

Company Reviews

4.8

Based on 18,781 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electrical World:

We are a leading online distributor & wholesaler in four main categories:
-Electrical Supplies & DIY
-Home & Appliances
-Pet Supplies
-Garden & Outdoor

Visit Website

Phone:

2866335045

Email:

sales@electricalworld.com

Location:

14 Blackstick RoadKillyhevlin Industrial Estate, ,
Enniskillen
BT74 4EB

Electrical World 5 star review on 11th April 2024

Electrical World 5 star review on 17th March 2024

Elisabeth Braun

Electrical World 5 star review on 14th March 2024

Electrical World 5 star review on 21st February 2024

Electrical World 5 star review on 27th January 2024

Electrical World 5 star review on 31st December 2023

Electrical World 5 star review on 20th December 2023

232

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered six items. Waited over a week for them to be delivered but still nothing so I called up and found out they only had four in stock. Couldn’t give me a time on when new stock would be coming in. Eventually got a refund for two when the other forward were delivered.”

Posted 5 months ago

“I placed my order on 8 Nov but with a week has passed, my order has not been processed and no updates was received at all. Disappointed.”

Posted 5 months ago

“I still have not received my wood worm product . When will it arrive ? If I don’t get it soon I will cancel my order . Please let me know what the holdup is ???? Bobbi Frantti. 320-309-5424”

Posted 5 months ago

“From the date I placed my order to my items being delivered was 6 weeks in this day and age this is totally unacceptable will never use this company again.”

Posted 5 months ago

Hello William Thank you for reaching out We apologise that your order was delayed getting to you as we had some discrepancy on stock when picking and we had to replace a new order to meet your requirements Kind Regards Electrical World Team

Posted 5 months ago

“Item said it would be delivered in 2-3 days. It actually took 2-3 weeks. The electrician I had booked wasn't able to complete the job because of it.”

Posted 5 months ago

“Terrible service, ordered a product and paid for 1-2 day delivery and didn’t receive the item till nearly 2 weeks later. Multiple attempts to call but phone lines wound just ring out for over 30 mins and cut out. Multiple emails sent to be told it’s coming tomorrow it’s arriving in two days blah blah blah. Wouldn’t put me through to anyone, wouldn’t call be back after asking for a call to speak to someone rather than email. I told a employee I ordered this product for a job and I was letting my own customer down when it didn’t arrive for 2 weeks”

Posted 5 months ago

“The item arrived missing a part. Still waiting for customer service to resolve this over a week later after multiple e-mails were sent. I would rate them 0 out of 5 but no option to select 0. Never going to shop here again.”

Posted 5 months ago

Hello Craig Thank you for reaching out and making us aware I see our customer service team has been in contact and trying to arrange a part to be sent to you direct from the supplier Kind Regards Electrical World Team

Posted 5 months ago

“You really want me to leave a review, when it took you a month to deliver 5 kg of tile adhesive? I think you might know my thoughts and not to mention the inconvenience of having to keep chasing you. Dissatisfied, disappointed with such a poor service especially when I paid for 3/4 day delivery carriage. What more can I say!! Very poor....”

Posted 5 months ago

“Extremely poor service, I had to chase and chase to get order fulfilled. Although they were quick to take the money!”

Posted 5 months ago

“Terrible. Been waiting 17 days so far. Saw the package make it about 80% of its journey and when I queried with GLS I got no answer by phone or email. When I queried with Electrical Ireland it was no better (ie. no apology) just a simple 1 line email saying to wait a few more days.”

Posted 5 months ago

“Quick, slow, slow! Quick to take your money, slow customer service response, slow delivery”

Posted 5 months ago

“Electric fire took almost a month to arrive, then when it did, the box looked like it had been dropped from a height then kicked around for a bit. I told the company who did arrange for me to return it, but with no apology.”

Posted 5 months ago

“The site was easy to navigate and I found what I was looking for but the bulbs arrived internally damaged due, in my opinion, to inadequate packaging. The returns process for two relatively inexpensive bulbs didn't seem worth the hassle as there would be a further loss incurred in sending the broken bulbs back. Have now revised my review down a star as, since posting this, I've had a bewildering and frankly belligerent email from customer services who seem to dislike the honest content of this review. You need more switched-on customer services personnel, Electrical World! Sending obtuse emails is winning nobody over. Edit: the onslaught of unsolicited emails from feckless customer service reps continues. PSA for Electrical World, It's not acceptable to harass customers for leaving a bad review. Would advise everyone to avoid this website like the plague!”

Posted 5 months ago

“Order sat for a week while being "sent to the shipper." Call after a week asking if a partial order is ok. Don't sell it if you don't have stock.”

Posted 5 months ago

“Haven't received it yet still waiting for delivery waste of time”

Posted 6 months ago

“Still Haven’t received goods 😔”

Posted 6 months ago

“Still waiting to receive my purchase which was ordered on the 22/9/23.”

Posted 6 months ago

“Not as good quality as described. Box came open. Returned the item a week ago and still waiting for my refund.”

Posted 6 months ago

“Ordered at the start of September and only got my order last week, took over 4 weeks to deliver and yet they claim to deliver in 3-5 days on their website”

Posted 6 months ago

“I have not received my order yet.”

Posted 6 months ago

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Electrical World is rated 4.8 based on 18,781 reviews