Name: Somerset Bridge Limited
Rating: 3.88

“Wife car was hit by Third party at the beginning of October. All paperwork and photographs forwarded. Still waiting for a reply to confirm Third party was to blame.”

Helpful Report

Posted 6 days ago

Hello, Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance. We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself. You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 15 hours ago

“Excellent”

Helpful Report

Posted 2 weeks ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 2 weeks ago

“The telephone advisor was very helpful in handling my claim.he was clear in asking his questions and answered all my questions so I understood them.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 2 weeks ago

“Very satisfied with the excellent customer service provided by the car insurance company – Sumerset Bridge Ltd, helpful and efficient throughout. Thank you, JNR”

Helpful Report

Posted 2 weeks ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 2 weeks ago

“Thank you so much for helping me today with my claim . Really appreciate excellent customer service .. she is really good👍🏻”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 3 weeks ago

“Adam was very helpful setting up my car claim for damaged doors.”

Helpful Report

Posted 1 month ago

Dear Mr Miller, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 month ago

“Adam was an absolute god send. Easy to chat to, friendly and very professional. Managed to get everything sorted out quick and easily and if I’m ever unfortunate enough to be in another crash, I hope it’s Adam I speak to again. 10/10 employees and deserves all bonuses, pay rises and promotions available to him.”

Helpful Report

Posted 1 month ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 month ago

“Tom the advisor was extremely knowledgeable, supportive and helpful in this matter. Nothing was too much trouble for him.”

Helpful Report

Posted 1 month ago

Hello, Thank you for providing feedback about your recent interaction with one of our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 month ago

“Tom was very helpful, I appreciate his help 😊”

Helpful Report

Posted 2 months ago

Hello, Thank you very providing feedback about your interaction with our agents – we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 month ago

“Thanks for helping me”

Helpful Report

Posted 2 months ago

Hello, Thank you very providing feedback about your interaction with our agents – we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 month ago

“Tom was great. Uber helpful and to the point. Thank you Tom.”

Helpful Report

Posted 2 months ago

Hello, Thank you for providing feedback about your interaction with our agents. We understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 2 months ago

“Really impressed with the way my claim was handled.The lady whose name I can’t remember was lovely and really put me at ease.Thank you very much”

Helpful Report

Posted 2 months ago

Hello, Thank you for providing feedback about your interaction with our agents. We understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 2 months ago

“Excellent phone manner, clear and concise.”

Helpful Report

Posted 2 months ago

Hello, Thank you for providing feedback about your interaction with our agents. We understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 2 months ago

“the call handler Chloe was very polite, considerate, and informative. Chloe advised of the process i had to follow and at all times asked if i needed any explanations and or if i had any questions. it was a difficult time as i was still in shock following my accident less than an hour previously. the only thing that was frustrating is that i hadto go from one agency to the other and i found myself repeaing the same answers throughout with the other agencies which can be confusing as well remembering what i had to do next, and who with, it would be a lot easier if it was one call with one person who could do all the required info collecting, processing of info etc., as i feel the whole process breaks down with too many cooks so to speak”

Helpful Report

Posted 2 months ago

Hello, Thank you for providing feedback about your interaction with our agents. We understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 2 months ago

“Having contracted your company following an incident that occurred in Glasgow city centre on Monday 11th August 2025 at approximately 1215pm I was pleasantly surprised at the help, efficiency, courtesy and overall professionalism of your agent ADAM. He put me at ease and explained everything that I needed to know. He is a credit to your company. Well done.”

Helpful Report

Posted 2 months ago

Hello, Thank you for providing feedback about your interaction with our agents. We understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 2 months ago

“Customer service especially the lady named Abby is very approachable, eloquent, hospitable. She sorted my concerns all in one go”

Helpful Report

Posted 2 months ago

Hello, Thank you for providing feedback about your interaction with our agents. We understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 2 months ago

“Prompt attention ant being helped along by a lady who is called Karen .excelllent🦅👍”

Helpful Report

Posted 3 months ago

Hello, Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 2 months ago

“Call handler was very efficient, made process of claiming really straightforward whilst making sure I was OK (I'm heavily pregnant so this was a very stressful event), she was clear and considerate and made this part of the process as simple as it could be.”

Helpful Report

Posted 3 months ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us. I will ensure that your positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 3 months ago

“Perfect 👌 service 👌 👏”

Helpful Report

Posted 3 months ago

Hello, Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 3 months ago

“Good service staff very helpful and explain all the relevant information”

Helpful Report

Posted 3 months ago

Hello, Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Somerset Bridge Limited Reviews