eCookshop.co.uk Reviews

Name: eCookshop.co.uk
Address: 54-56 King Street, 54-56 King Street, Lancashire
Rating: 4.88

4.9 Rating 11,881 Reviews

97 %

of reviewers recommend eCookshop.co.uk

4.9

Based on 11,881 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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eCookshop.co.uk 5 star review on 25th February 2024

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Courier claimed I refused delivery at a office block. Emails ignored by supplier - Not impressed at all”

Helpful Report

Posted 3 years ago

“Bought one plate as the last in stock and on first glance all looked good , but when I used it for the first time it was apparent that the underside was bowed causing it to rock and totally unusable. I messaged the company explaining this and so far have had no response other than to acknowledge my message !”

Helpful Report

Posted 3 years ago

“For some reason I was unable to order through your web site?? I order on line frequently and seldom have a problem!! Fortunately I saw the item I required on Dawson’s Department Store site and ordered with them without problem. As Dawson’s & eCookshop have identical web sites, I assume you are affiliated?? Whatever, 5 star to Dawson’s for my order which arrived well wrapped and within a few days. 5 stars to Dawson’s - nul points eCookshop! Regards, Anne Gunn”

Helpful Report

Posted 3 years ago

“I ordered 1 x Villeroy & Boch side plate to replace my broken one. But is not of the same quality as my original set. It was made in Romania, whereas my original set was made in Germany.”

Helpful Report

Posted 3 years ago

“Ordered a kettle on the 28th jan and got a delivery date from dpd of the 1st feb thought this great, dpd never text as they said they would but waited as they said they delivered till 7.30pm but nothing came. Checking again on their site my order hadn't been received from ecookshop ! I called the next day to which they said they don't think they have any! After a few hours they called to say they had but the order hadn't been sent out yet dpd was arranged. Finally got the kettle but a lot of messing about and disappointment. I would be wary to use again.”

Helpful Report

Posted 3 years ago

“The pepper mill was shown on Ebay as brand new and boxed in the photograph. It turned up quickly but it is shop soiled and unboxed and we would not put this on our dinner table! I guess I still have to pay the return postage!”

Helpful Report

Posted 3 years ago

“Very poor packaging, items covered in sellotape and dust. Wouldn't buy from again”

Helpful Report

Posted 3 years ago

“The delivery is way too long 7-10 days I would have paid more for express delivery but no option I would never use these again”

Helpful Report

Posted 3 years ago

“No statement, or return lable, and who packed my order, or contact details”

Helpful Report

Posted 3 years ago

“I placed a large order for approximately £100 & am absolutely & utterly disgusted that a couple of weeks after confirmation of my order it did not come really useless company.I eventually got email saying it is cancelled, what a rubbish company so arrogant & non existent customer services they could not be bothered to telephone myself to discuss there failures & address letting myself down. This company has diabolical customer service & I would strongly avoid this company as they are very irresponsible & can not care less really atrocious company.”

Helpful Report

Posted 3 years ago

“I never usually respond to requests for on line reviews. However, my experience of eCookshop has been so poor that sadly I felt I had to. My order of 6 Denby dinner plates was delivered poorly packaged and in numerous pieces, with every one broken. Over 2 weeks later I have still not received the full refund which I was promised.”

Helpful Report

Posted 3 years ago

“Three items broken - disappointing as I buy ever year from you and this has never happened before”

Helpful Report

Posted 3 years ago

“Delivered item had clearly been unpacked and repacked missing internal packaging and with wear to the box. Presumably a returned or display item. Intended as a gift so not great that it looks second hand. Too late to return before Xmas.”

Helpful Report

Posted 3 years ago

“Very disappointed as kettle was different colour from that ordered per the picture. . Also cost £13 to return item”

Helpful Report

Posted 3 years ago

“Was not happy cup broken and not worth the money only got the cup but in the picture it showed cup and saucer very very small cup would not buy again not wrapped very well it was a present i would not give this to any one only fit for is the bin not happy waste of my money”

Helpful Report

Posted 3 years ago

“Appaling behaviour by the company. Purchased a £2000 Sage coffee machine at their Black Friday sale at a reasonable discount, and the order was cancelled two weeks later claiming the item is "out of stock". They showed more than 10 in stock when ordered, and item was available at full price for a long while after the sale. Rang them and said I am more than happy to wait for the item to be back in stock, or a substiute in different colour, but they refused. Basically refusing to honour a sale price. I wonder if those who subsequently purchased it at the full price faced the same problem.”

Helpful Report

Posted 3 years ago

“I bought a milk frother and i was sent the older model instead of the new one that i thought i was buying. The paperwork they gave me had the code for the new one but the item they sent was the older model. I feel as if they knew what they were doing sending me old stock hoping i wouldnt realise as they both looked almost identical apart. I would have returned it but i t was for a birthdsy present for the following day and wouldnt have had time to get new one. I wont be using or recommending this company.”

Helpful Report

Posted 3 years ago

Hello, I am sorry you are not happy with the milk frother you have received. I can guarantee you we did not knowingly despatch an older model to deceive you. We are more than happy to replace the item with the current model. I am sorry you feel you wouldn't want to use us again but given the opportunity we will try our hardest to resolve the issue. If you wish to discuss this further please contact myself. Adam Website Manager

Posted 3 years ago

“Bought egg cups online to be told 4 days later they don’t have them in stock and won’t till March. Very poor communication”

Helpful Report

Posted 3 years ago

Hello. I am sorry for your experience. We try hard to maintain accurate stock levels and reply to all emails in a timely manner but unfortunately neither of these are always possible. We are always looking to improve and respond to feedback so your comments will be taken into account and changes made where required. If you wish to discuss this any further, please contact myself. Adam Website Manager

Posted 3 years ago

“Items not received until now almost 3 weeks. Poor customer service.”

Helpful Report

Posted 3 years ago

“Item was received in a used and dirty condition. Ecookshop were quick to reply confirm the unsatisfactory condition but still waiting on refund and for item to be collected.”

Helpful Report

Posted 3 years ago

eCookshop.co.uk is rated 4.9 based on 11,881 reviews