Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Eastern Garage Doors Reviews

4.7 Rating 201 Reviews

93 %

of reviewers recommend Eastern Garage Doors

Company Reviews

4.7

Based on 201 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Eastern Garage Doors:

At Eastern Garage Doors we are a family run garage door company with over three decades of experience in the industry. Our ongoing commitment to improving our service and satisfying our customers’ needs has helped us grow to become one of the UK's premier garage door suppliers.

Visit Website

Phone:

0800 0480741

Email:

sales@easterngroupuk.com

Location:

44 Anchor Road,
Terrington St Clement,
Kings Lynn
Norfolk
PE34 4HL

Write Your review

Tell us how Eastern Garage Doors made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Eastern Garage Doors 5 star review on 7th November 2022

Eastern Garage Doors 5 star review on 7th November 2022

Eastern Garage Doors 5 star review on 26th November 2021

Eastern Garage Doors 5 star review on 9th June 2021

Eastern Garage Doors 5 star review on 9th June 2021

Eastern Garage Doors 5 star review on 9th June 2021

Eastern Garage Doors 5 star review on 9th June 2021

2

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Both the surveyor and work team were very professional. They gave ample notice of the work dates, and the work was carried out in a very careful and precise way. The whole installation took just half a day. I am very pleased with the electrically operated door I ordered.”

“Easter Garage Doors were the only ones in the vicinity who could help me the very next morning my garage door got stuck, replaced and installed very professionally and promptly just as promised. Highly recommend and thank you:)”

“The whole experience was a good one - very helpful first visit, follow-up phone calls and emails to explain and check extra things, and an extremely efficient and professional installation process.”

“We are very pleased with our new door. It gives our home a fresh new look. Thank you for all your help. Very good lads. Well worth the money. Thank you.”

“An excellent service. The garage door was fitted very quickly but professionally. The two employees were most helpful. I would recommend your company”

“The two lads who came to fix the doors were friendly, professional and clean-working. They did a really good job - and I would have no hesitation in recommending Eastern Garage Doors to anyone needing new electric garage doors.”

“Excellent service from the first meeting / measure up and advice, through to fitting and completion.”

“A very efficient company,no pushy salesman, efficient office staff. An outstanding product, the team of two young men were very polite and obviously very well trained. Not the cheapest quote we had but having had the door fitted for three months now we are very pleased we used Eastern Garage Doors for a quality product and service.”

“We phoned with expectations of booking an appointment going forward but we were very pleasantly surprised to find out we could get a motor installed on our existing door the following day. The office staff were both friendly and helpful in selecting the right product and organising the fitting. The installers turned up on time the following day and within a couple of hours they had the door working perfectly. Six months later and we haven't had any problems.”

“Garage door was installed quickly and efficiently to a good standard. Customer service was excellent. Installer forgot to reconnect the electrics before leaving and defrosted our freezer. 4/5”

Hello Mr James, We are sorry for this mistake and we will ensure that we will remind our installers to be more vigilant in future. Kind Regards, The EGD Team

“Initial contact with the sales team was pleasant, I had a few queries that were quickly answered by email. The installation was carried out well and the fitters were clean, tidy workers. So far the garage door is great and hopefully will remain so. Not the cheapest out there but I think you pay for what you get. Not 5 out of 5 because there can always be improvement.”

“very pleased with service and happy with new garage door”

“The initial visit revealed that I needed a new motor for my garage door, and a date was easily arranged for this to be installed. The installation process was speedy and efficient and the door is now working perfectly. Very satisfactory service, and I gave arranged for future annual services. Highly recommended.”

“Initial contact/survey and then installation very good.”

“Great finish and works completed in one visit. Would have got a full 5 stars if they had cleared up the debris and screws left on my driveway and garage after leaving and not just left me to do it and risk me getting a puncture.”

Hi Mr Mills, we're glad that you are happy with your door and apologise on behalf of our installation team, we always endeavour to leave the customers property clean and tidy, however on this occasion, our standards slipped and for that, we apologize profusely. we have spoken to the relevant installer and he is aware of the issue, it won't happen again. thankyou for taking the time to write a review and your custom is greatly appreciated. Kind Regards, The EGD Team

“Eastern Garage Doors responded to my request for some comms rapidly and have admitted that their service was not what is should have been. Apology accepted and I have an install date for my new Garage Doors. Well done Julie McLaughlin Office & Accounts Manager and her team... :-) Happy Customer”

“My review below induced a response from Julie McLaughlin Office & Accounts Manager @ Eastern Group, she was most apologetic and indeed admitted that they had been a bit slack in communication with me. Apology accepted and we have an install date for my Garage Doors.... we are back on track again. Happy Bunny of Norfolk .... Biz tip: If you are not talking and planning with your customers then someone else will.... :-)”

“Automated garage door and side entrance doors were fitted at the appointed date. The men worked hard and efficiently. The automated garage door was installed to satisfaction and it looks good and seems to work well. The white garage side door was well hung but i had an issue with the black colour of the door handle which I thought should be white. As the colour was not stated in the quotation the company offered to give me a 'discounted' price for a white replacement handle. I was not happy to pay again and sm left with a black handle. I believe that an omission in the quotation does not give the company the right to supply whatever it chooses without clarification and why this should be black is uncertain. I was also not pleased with the quality of installation of the white upvc trim on the inside which was applied only at my request. Apparently they don't normally bother with the inside, but the quotation clearly states 'price includes white upvc trim for edges of frame'. It does not state on the outside only. While this is very annoying, it is superficial and I would recommend this trader for goodcquality doors and quality of fitting but urge potential customers to look at detail in the quotation given.”

Hi Mrs Ivory, Thank you for taking the time to provide us with your feedback. We always strive to ensure our customers are satisfied with work we do and are happy to hear that you would recommend us and that the quality of your fitting was good. With regards to the issues you kindly raised, we're sorry you weren't completely satisfied with the colour of the handle on your new door, unfortunately we were not aware of this at the time when providing the quote. When we discussed the garage door you'd like, our engineer told you that the door came with a black handle and key locking as standard, the photos in our brochure were also of the black handle. We would have been happy to provide you with a white handle had we known that's what you wanted. As the white handles are not standard, this would have added an extra charge to your quote, which we would have been happy to provide to you at a discount as you mentioned. In terms of the white upvc trim, unfortunately that is also standard for us to only apply that to the outside of the frame. We apologise for any inconvenience caused and really appreciate your feedback as it will help us improve the service we provide to future customers. We will strive to make our quotations clearer so that this situation doesn't arise again. If you would like to discuss anything with us, please don't hesitate to get in touch.

“The men turned up on time when arranged and it was quite a difficult job but they stuck at it and did a very good job, and all is well now with our door. Thank you all very much.”

“Very pleased with our new garage doors.”

«
1
2
...
7
8
9
10
11
»

Eastern Garage Doors is rated 4.7 based on 201 reviews