Dunster House Ltd Reviews

Name: Dunster House Ltd
Rating: 3.99

4.0 Rating 316 Reviews

75 %

of reviewers recommend Dunster House Ltd

Company Reviews

Metrics

4.0

Based on 316 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

Dunster House Ltd 5 star review on 8th May 2024

215

Anonymous

Anonymous // 01/01/2019

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“Excellent service and product very pleased with our gazebo. Clear instructions for assembly”

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Posted 2 years ago

“First class product and first class service.”

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Posted 2 years ago

“Replacement roof (storm damage) excellent. Promptly delivered and fits perfectly. Thankyou.”

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Posted 2 years ago

“The coronet log cabin is well made, goes together really easily. Whole experience very positive. Delivery men very helpful, offering advice as regards storage of materials.”

Dunster House Ltd 5 star review on 14th February 2022

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Posted 2 years ago

“Very good product, and fairly easy to erect .”

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Posted 2 years ago

“Quick delivery, courteous and knowledgeable drivers. Excellent product.”

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Posted 2 years ago

“Really please with the service throughout from selection, ordering and communication up to delivery. Shed was very good and the team helped me with a couple of build questions too”

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Posted 2 years ago

“Fantastic item easy to asseble”

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Posted 2 years ago

“Very good firm to deal with, excellent shed, delivery well packaged to eliminate damage in transit. Very pleased”

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Posted 2 years ago

“I am extremely happy with my experience of dealing with Dunster House. I purchased a Chunky Corner Gazebo which was delivered promptly and efficiently. The instructions for its assembly were clear and easy to follow and thanks to the accurately machined parts it went together without a hitch! I and a friend had the main frame up in a day and then it took me a further four days on my own to finish the job. The worst and most tedious part was nailing the individual roofing boards on! We are very happy with the final product and the only reason I haven't proudly posted a photo of the finished article is that it is sited in a garden which is in the process of being re-landscaped and does not look very pretty at the moment as it is wrapped to protect it from the works going on around it.”

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Posted 2 years ago

“I bought a garden shed from Dunster House recently. It was delivered as per schedule and was easy to assemble. It is very well made and is much better than other cheaper sheds that I have bought in the past.”

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Posted 2 years ago

“From when we ordered, to the delivery date we were contacted at every step and were extremely happy with the customer service. I contacted the delivery team on concerns about delivery at our address, with cars being parked on the approach. Spoke to a chap on the phone who looked on Google maps and said it would be ok as the lorry wasn't an artic. On the day, the delivery vehicle can be followed on a map so its possible to be away, then get back in time for drop off. The fellers that came were proffessional, friendly and more than helpful in unloading to the side of my drive to allow my van, trailer and the wife's car access later on and everything was checked as we unloaded. I have a chippie mate and we put the 6 metre x 3 metre Atlas up ourselves onto decking we built beforehand. Everything is included with plenty of nails screws and fixings. I cannot say how pleased I am with the product as everything fitted together as it should. The only two holes that needed a little persuasion to align was on a cross member on a roof joint as they were drilled a little off. There were plenty of roof shingles and are a good thickness. I would advise the instructions are read through before, wood, posts etc etc sorted into appropriate piles. Once sorted are easy to follow with everything at hand. It took us a good 2 1/2 days to put up properly but the hard work was well worth it. Put up mid November, its now December, we have furniture ready for next summer. I'm in the middle of sorting lighting and I've put my own guttering system on, Ive landscaped garden, doing water features, the works, so looking forward to next summer for a rest and some beers!!!! Once again many thanks to Dunster for a quality service and a product we hope will last for many years. Pictures to follow when I've finnished !!!!!!!! Regards Derek Jones Shrewsbury.”

Dunster House Ltd 5 star review on 7th December 2021

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Posted 2 years ago

“Excellent lantera , no problems with product , delivery and service . I have recommended Dunster house to most family and friends , unfortunately for me , looks like I will be coming out of retirement when they place there orders 😂😂”

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Posted 2 years ago

“Arrived exactly when they said they would. We had help to put it up and it was up and running in a day and a half. Fairly straight forward and makes a good solid cabin. Can’t wait for good weather again!!! Thank you.”

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Posted 2 years ago

“Easily met all my expectations with regard to quality and value for money.”

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Posted 2 years ago

“Excellent windows even my window fitter was impressed with the quality”

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Posted 2 years ago

“Excellent communication from start to finish. Delivery drivers very helpful and gave me some great tips. Instruction manual could be better as diagrams a bit confusing but otherwise so so happy with our cabin.”

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Posted 2 years ago

“Delivered on time, complete with good quality materials and added items and working instructions. The Gazebo was completed and is a real boon to the patients, staff and visitors at our local hospital. Would highly recommend.”

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Posted 2 years ago

“advice, delivery and service were all excellent, delivery timescales were met and the assembled products met and exceeded all expectations...”

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Posted 2 years ago

“Loved my pergola from dunster house ,my son in law assembled it in 3 hours ,we’ve also put brown heavy duty taupulin on top and fake Ivy as a roof and brown metal feet have been bolted to the floor,perfect for the summer & the autumn nights we’ve had lots of compliments!!!!!”

Dunster House Ltd 5 star review on 18th November 2021

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Posted 2 years ago

Dunster House Ltd is rated 4.0 based on 316 reviews