Dunster House Ltd Reviews

Name: Dunster House Ltd
Rating: 4.19

4.2 Rating 408 Reviews

80 %

of reviewers recommend Dunster House Ltd

Company Reviews

Metrics

4.2

Based on 408 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Dunster House Ltd 5 star review on 17th November 2025

Anonymous

Phil Bradley

Dunster House Ltd 5 star review on 19th September 2025

C Chapman

Dunster House Ltd 5 star review on 23rd June 2025

Dee

271

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a gazebo and summer house in January sale and it was delivered in February I was kept informed all the time of delivery date and was able to track delivery on the day. Delivered in two packs on driveway by a fork lift carried on back of truck by a very polite and competent driver. Contacted customer services as there seemed to be two roof pieces missing but turned out there was plenty with extras being added to what was required. Assembly was after laying all the pieces out in order straight forward although recommendation is two / three people I was able to erect to roof in three days by myself by using props and dead man technique. Used spare wood supplied to build shelves / gutter support and also a bin enclosure Bought different colour to outside to give two tone effect. Third thing I’ve had from Dunster House and very pleased with result”

Dunster House Ltd 5 star review on 7th July 2025

Helpful Report

Posted 4 months ago

“We wanted a summer house and a shed , as the garden wasnt big enough i adapted a Ragepanda 12x8 to suit our needs. the quaility and service was execelent from Dunster house from start to finish. i couldnt fault them. Thoroughly recomend them if your looking for a garden building”

Dunster House Ltd 5 star review on 1st July 2025

Helpful Report

Posted 4 months ago

“good producted delivered on agreed time”

Helpful Report

Posted 4 months ago

“Absolutely delighted with our pergola from Dunster House. Easy to order on their website, great communication from start to finish and delivery on time. Also it was no problem to put together. Already been admired by the postman! Would definitely recommend this company.”

Helpful Report

Posted 4 months ago

“Excellent quality wood & easy to install. Beautiful outdoor area created”

Helpful Report

Posted 4 months ago

“We moved into a perfect home but with a (less than ideal) single garage but with a large enough garden (with side access) to add something later. Having spent many many hours on the internet and visiting showrooms we came across the Dunster Evilgenius cabin. This cabin's configuration of single Garage/Workshop on one side and Office/Craft room on the other works perfectly. Ordering was very simple. Delivered on time and delivery guys unloaded onto our driveway nicely positioned to begin construction without nhaving to search for the correct pieces. We had a couple of family members to assist and with the very detailed instructions (plus on line videos) cabin went up with ease and took 5 days. Cabin looks like it was always there. Fits perfectly into the garden and is perfect for our needs. Thanks Dunster House for a seamless purchase of a great product.”

Helpful Report

Posted 4 months ago

“Our metal gazebo having been biown down to twisted metal by winds some time before, we decided to buy a wooden one from Dunster house. Great buy! Good price! This was back in February 2025, but being in our 80s we had to wait till family could erect it for us and we had a great day on 14th June 2025 doing just that. My grandson was able to stand on the roof to fix the felt so it is a sturdy piece of carpentry. His uncle, our son, helped him and all had a little hand in something! Thank you Dunster Hose. Just what we needed to be able to enjoy our garden in this heat.”

Dunster House Ltd 5 star review on 19th June 2025

Helpful Report

Posted 5 months ago

“I bought utopia 6x3 gazebo to replace an older version. Couldn’t be happier”

Helpful Report

Posted 5 months ago

“As soon as my order was received I had a phone call to arrange a delivery date. This was kept to and on the day I had a live tracking link to see where the van was. Two man delivery of product well packed and in good condition. All very easy to assemble and the wood on the climbing frame was treated and sanded smooth. Very please with the whole process from start to finish and would like pp percent recommend Dunster House. Our climbing frame is better than the German one we looked at from fatmoose and was a third of the price. Please note in my picture I changed one of the swings this was not the one supplied.”

Dunster House Ltd 5 star review on 17th June 2025

Helpful Report

Posted 5 months ago

“Great service quality and value. Delivered on time,drivers very helpful. Recommended highly.”

Helpful Report

Posted 5 months ago

“Love our new corner gazebo! Took us a while to put together but very pleased and proud with the result. My husband modified the shelves for a neater fit and I have installed the obligatory climbing clematis and rose. The new addition to our new home has been much-admired. Thank you Dunster House!”

Dunster House Ltd 5 star review on 16th June 2025

Helpful Report

Posted 5 months ago

“Really good quality Easy to follow instructions”

Dunster House Ltd 5 star review on 9th June 2025

Helpful Report

Posted 5 months ago

“Garden house arrived very well packed Driver deliver straite to site very helpfull, the building was fresh wood from fatory not old stored. our build took six days but I am in my late sixteys found it strait faward to build you get extra items Ie wall boads etc plenty of screws nails etc Customer servise very quick responce on a quetion I had very impressed, Fantastic quality building defo recomend.”

Helpful Report

Posted 6 months ago

“Purchased 2 Terminators 6.5x3.5 built the first in 2 days the second in 1, easy to erect, a couple of small issues, the door hinge was set by the CAD and 1 door was 10mm out on all 3 hinges, the double glazed units are good but the supply company need to pay more attention to cleaning the glass in th cavity. Other than that wonderful, and would highly recommend Dunster, we have used them 2 times now over 7 years, bougfht a 6x3 Gazebo years ago, fantastic and still looks like new”

Helpful Report

Posted 6 months ago

“Excellent communication, delivery was easy and delivered and covered up. When all the pieces were delivered I thought oh dear. Once I got all the pieces around to the back and set up, it felt better. I built it myself with a little from my daughter, had to get an extra body for the roof as I got insulated boards, built to roof level in one day. Mine is a combi, love it now.”

Dunster House Ltd 5 star review on 28th April 2025

Helpful Report

Posted 6 months ago

“Absolutely love our little pub. Took 2 days to put up with a very useful friend. Really enjoying using it most nights.”

Dunster House Ltd 5 star review on 7th April 2025

Helpful Report

Posted 7 months ago

“Great company to deal with and very professional. Delivery arrived on time. The instructions on how to build the pergola were very clear. The driver was very helpful and friendly. I would highly recommend using Dunster House.”

Helpful Report

Posted 7 months ago

“I bought a 5m x 4m log cabin from Dunster House and its very well made nice thick wood, double glazed windows and doors. I am very happy with it. I would definitely use them again.”

Dunster House Ltd 5 star review on 24th March 2025

Helpful Report

Posted 7 months ago

“Excellent! The shed itself is absolute quality. All fittings such as hinges, roof felt etc are also great quality. The ordering/delivery process was easy to follow and hassle free. On top of all this, the itemised list of parts and easy to follow instructions have made this a smooth,problem free experience. There's also plenty of help on the Dunster House website,with useful videos to help get you started. I honestly couldn't rate Dunster House highly enough. Great product, great service.”

Helpful Report

Posted 9 months ago

“We wanted a new place to put our hot tub and so needed a strong cabin. This fitted the bill perfectly. Excellent communication with the company. An easy build and a product we wholly recommend. So glad we purchased it.”

Dunster House Ltd 5 star review on 17th February 2025

Helpful Report

Posted 9 months ago

Dunster House Ltd is rated 4.2 based on 408 reviews