Dunster House Ltd Reviews

Name: Dunster House Ltd
Rating: 4.16

4.2 Rating 388 Reviews

79 %

of reviewers recommend Dunster House Ltd

Company Reviews

Metrics

4.2

Based on 388 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Dunster House Ltd 5 star review on 14th July 2025

Mrs Anne Harrison

Dunster House Ltd 5 star review on 23rd June 2025

Dee

Pat Trainer

Dunster House Ltd 5 star review on 28th April 2025

Ged Mcilroy

266

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The accurately cut pieces made assembly easy. The finished product is just what we wanted.”

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Posted 9 months ago

“Kit delivered with care & checked off fully against parts list - only one item missing - Assembly support strut to aid with roof installation, delivery guys said they would get one sent to me but as it was just a length of timber & I already had a length of 2 x 3 that would do the job, I told them not to bother. At the time of writing I am still in the process of erecting with just the roofing shingles left to install. The kit is very simple to put together - of my own preference I assembled without using the internal brackets as I didn’t wish to be able to be see these when sitting inside. I simply used 150mm long x 8mm dia green passive external bolts to attach the roof supports to the main cross beams drilling down & screwing from the outside to be covered with the roofing planks. Where the x 8 mitred support beams attached internally I screwed them directly to the mating beam using 3 x 6mm x 75mm long on each one, again using passive green counter sunk screws filling over the heads with an appropriately coloured external wood filler. I also wanted to fix 114mm square guttering & down pipe so I have installed white pvc facia board to the ends of the crossbeams & rafters to mount the guttering to. To facilitate this I trimmed appx 15mm from the ends of each beam to allow for the same design roof overhang - (this was done before the structure was assembled) To any one wishing to purchase one of these gazebos I can truthfully say you will not be disappointed with the quality and ease of assembly. Instructions are very simple to follow - I chose to adapt these to my own spec but the original design and assembly would l guess suit most people’s need, satisfaction & diy ability.”

Dunster House Ltd 5 star review on 24th September 2024

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Posted 9 months ago

“excellent windows”

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Posted 9 months ago

“From ordering to delivery of our Terracube pergola, everything was perfect! Great communication leading to on time delivery by very courteous driver. The pergola is of excellent quality and was fairly straightforward to put up. Very pleased with our purchase.”

Dunster House Ltd 5 star review on 27th August 2024

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Posted 10 months ago

“Very high quality and precision engineered, friend helped me construct it, the instructions are easy to follow but it did take us longer than anticipated. I added extra insulation, and flooring to give it a nice finish - make sure you buy a LOT of sealant - it says use it on a lot of the joints but get stocked up! Customer service is fantastic - I messed the initial order up and they sorted it immediately! Thank you!”

Dunster House Ltd 5 star review on 5th August 2024

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Posted 11 months ago

“Recently purchased a 3m x 3m gazebo with shingle roof and curtains. Really pleased with the quality and instructions were very clear. My wife and I erected the gazebo ourselves. We shortened the legs by 3 inches as we felt it would look too high. Even with it being lowered 3 inches the curtains were far too short and it came with hooks to hang the curtains on, which neither my wife or me could have reached. We wanted fulllenght curtains with curtain tracking. We returned and got a full refund on the curtains with no problems. We bought curtains and tracking separately. We also put guttering around the gazebo so the roof did not drip. We are now now very pleased with the end result.”

Dunster House Ltd 5 star review on 4th August 2024

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Posted 11 months ago

“I'm very pleased with the summer house it very solid its quality. I built it myself it was a challenge one I enjoyed. The delivery was very good all the components were there the only things I didn't have was the cross pieces for the windows but all in all very pleased with the result”

Dunster House Ltd 5 star review on 3rd August 2024

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Posted 11 months ago

“The whole process from start to finish was excellent and we have had so many positive compliments about our corner log cabin. It is affectionately known as Owl Lodge and we are going to use it as a garden room all year round thanks to the double glazed windows and doors Thank you very much Dunster House. Would definitely recommend someone to buy your products.”

Dunster House Ltd 5 star review on 1st August 2024

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Posted 11 months ago

“Very good product and service”

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Posted 11 months ago

“Over the moon with the purchase of my ‘Dominator’ office which I’ll be using as a garden room. From ordering on line which was a breeze, to delivery where Dunster House staff were top notch delivering the goods carefully and checking all the parts for the office were there to the build of the office was all a very pleasant experience. The crew who assembled the office were well-impressed with the quality. Would definitely recommend Dunster House.”

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Posted 11 months ago

“Great price, quality and delivery”

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Posted 11 months ago

“Great product finishes off my garden renorvation nicely.”

Dunster House Ltd 5 star review on 22nd July 2024

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Posted 11 months ago

“I did quite a lot of research into a garden office and eventually went for a Dunster Dominator 2.5 x 2.5. I was very apprehensive at first as I had never put anything together like this before and I had to buy all the tools and attempt to put it together on my own! I levelled the old patio first which took 26 bags of ballast/concrete - just to raise it 4cm one end!! I finally got the build complete after a week or so, once the first corner was fixed into position the rest was easy enough but double check then triple check your positioning before fixing down. Make sure you understand the instructions fully before you start and watch the video online. I had to pause the video in places to see how joins and folds went as some of it was not obvious from the instructions. The delivery was on time and with great communications throughout. It's now all painted with 3 coats which took longer to do than the actual construction. I have now moved in and am working in it every day and loving it. Thanks Dunster”

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Posted 11 months ago

“Excellent product Excellent customer service Fast delivery Thrilled with this company”

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Posted 11 months ago

“Very good service, from ordering to quick delivery. I changed my product to bigger size, it was done no problems. Delivery was done by pleasant staff, respected my property. Very helpful putting my delivery where I requested. I used Dunster House before, many years ago. Still the same good company, would recommend to anyone.”

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Posted 11 months ago

“Great product, kit was well labelled and build manual was very clear very happy with the finished building, we added our own insulation in the walls roof and floor. we found this together with Dunster houses very competitive price to be the most cost effective way of achieving a high quality building which is usable all year round”

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Posted 11 months ago

“Great website, excellent communication inlcuding the chat feature - easy buying process and prompt delivery with excellent and professional drivers. What's not to like?”

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Posted 1 year ago

“Sturdy design, great comms throughout, well organised delivery.”

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Posted 1 year ago

“All as listed on web pages, good quality, good delivery, good assembly. I assembled on my own in just over two days.”

Dunster House Ltd 5 star review on 24th June 2024

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Posted 1 year ago

“Delivered on time and placed neatly on driveway. As we expected having previously purchased a log cabin from Dunster, the Leviathan Pergola is excellent quality with clear assembly instructions. Highly recommend.”

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Posted 1 year ago

Dunster House Ltd is rated 4.2 based on 388 reviews